7 Best VoIP Solutions for Remote Teams and Hybrid Workplaces

Have you ever wondered how teams manage to stay connected when they’re no longer working from the same office or even the same country? As businesses shift toward distributed and hybrid models, remote communication has become a core part of everyday operations rather than a temporary adjustment, with platforms like FreJun supporting this transition. Teams now expect communication tools to be flexible, reliable, and location-independent.

This is where VoIP has become one of the most essential remote work tools for modern businesses. By replacing traditional phone systems with cloud-based calling, companies can support softphone apps, seamless collaboration, and unified communications across teams. With the right VoIP solution, remote work doesn’t feel remote at all.

Ready to get started?  Sign up here.

Want a walkthrough first?  Book a quick demo.

How Has Remote Work Changed Business Communication?

Remote work has completely reshaped how teams communicate. Desk phones and office-based PBX systems are being replaced by laptops, mobile devices, and browser-based calling tools. Employees now rely on softphone apps to handle daily calls, meetings, and customer conversations from anywhere.

This shift has increased the demand for consistent remote communication across time zones and locations. Businesses need systems that allow employees to answer calls, transfer conversations, and access voicemail without being tied to a physical office. VoIP makes this possible by moving communication to the cloud.

Customer expectations have also changed. People expect quick responses and clear conversations regardless of where an agent is working. Companies using cloud-based calling platforms are better equipped to meet these expectations while maintaining service quality and internal alignment.

Why Do Remote Teams Need a Virtual Phone System?

A virtual phone system is essential for remote teams because it removes dependence on physical infrastructure. Calls, voicemail, and routing are managed entirely online, allowing employees to stay connected wherever they work.

For managers, virtual systems provide visibility and control. Call logs, recordings, and analytics make it easier to monitor performance without micromanaging. This balance helps teams stay productive while leadership maintains oversight.

Virtual phone systems also support business continuity. Whether teams are remote, hybrid, or frequently changing locations, communication remains uninterrupted. That reliability makes a virtual phone system one of the most valuable remote work tools for growing businesses.

Which VoIP Providers Offer the Best Call Quality and Reliability and Best VoIP Solutions for Remote Teams and Hybrid Workplaces?

For remote teams, call quality and uptime are non-negotiable. Below are seven VoIP tools that consistently perform well for distributed and hybrid teams.

1. FreJun 

FreJun is designed specifically for remote and hybrid teams that depend on high-volume calling and real-time visibility. Instead of treating VoIP as just a calling tool, it focuses on improving how teams perform during conversations. With cloud-first architecture and intelligent routing, FreJun ensures consistent call quality even when teams are spread across locations.

• Intelligent call routing minimizes latency and reduces dropped calls for remote agents
  
• Built-in monitoring helps teams maintain stable call quality during peak hours
  
• Cloud-based virtual phone system removes dependency on office infrastructure
  
• Supports seamless remote communication across geographies and time zones

Pricing:  Standard: Begins at $14.49 per user, per month 

                 Professional: Starts at $16.69 per user, per month 

G2 Reviews: 4.9/5  

Try FreJun Free for 3 Days → 

Book a FreJun Demo to see How FreJun can transform your business communication.

Sign Up Now

2. RingCentral

RingCentral is a mature VoIP platform known for its reliability and enterprise-grade infrastructure. It works well for remote teams that need consistent performance across devices while keeping communication centralized and easy to manage.

• Enterprise-level uptime ensures reliable calling for distributed teams
  
• Combines voice, messaging, and meetings into unified communications
  
• Works smoothly across desktop and mobile softphone apps
  
• Scales easily as remote teams grow or shift to hybrid models

Pricing: starts from $20 per month

G2 Review: 4/5

3. Zoom Phone

Zoom Phone extends the familiar Zoom experience into cloud calling, making it easy for remote teams to adapt quickly. Its tight integration with video meetings and chat reduces tool switching and keeps communication fluid.

• Native calling inside the Zoom ecosystem improves adoption for remote users
  
• Simple softphone apps support calls from laptops and mobile devices
  
• Consistent audio quality even in low-bandwidth environments
  
• Ideal for teams already using Zoom as a core remote work tools

Pricing: India Pro starts from 800/- 

G2 Review: 4.6/5

4. Nextiva

Nextiva focuses on delivering a smooth calling experience backed by strong customer support. It’s a solid option for remote teams that want dependable performance without complex setup or heavy technical management.

• Stable call quality for daily remote communication needs
  
• Mobile-first design supports flexible work styles
  
• Clear call analytics help managers track team performance
  
• Reliable virtual phone system suitable for growing teams

Pricing: custom plans start from $15 per month.

G2 review: 4.5/5

5. 8×8

8×8 is well-suited for globally distributed teams that require dependable international calling. Its strong analytics and reporting tools make it easier to manage remote performance across regions.

• Global cloud infrastructure ensures reliable international call quality
  
• Advanced reporting supports data-driven decision-making
  
• Supports hybrid teams with flexible unified communications
  
• Secure and compliant for enterprise-level remote operations

Pricing:  See all the plans here

G2 Review: 4.1/5

6. Vonage

Vonage offers flexibility for teams that want customizable VoIP workflows. It works particularly well for remote teams that rely on integrations and tailored communication setups.

• Customizable call flows adapt to different remote team needs
  
• Strong API support for CRM and tool integrations
  
• Reliable softphone apps across devices
  
• Scales alongside evolving remote work tools

Pricing: See all plans here

G2 review: 4.3/5

7. Microsoft Teams Phone

Microsoft Teams Phone brings VoIP into an already familiar collaboration environment. It’s a natural fit for hybrid workplaces that rely heavily on Microsoft’s ecosystem.

• Cloud calling built directly into Microsoft Teams
  
• Ideal for hybrid teams mixing office and remote work
  
• Supports seamless unified communications
  
• Reduces tool sprawl by centralizing collaboration

Pricing: starts from 830/- and more

G2 Review: 4.4/5

Which VoIP Solutions Work Best for Remote Teams Using FreJun?

FreJun is built to simplify calling for distributed teams by combining automation, analytics, and CRM-driven workflows into one platform. It’s designed for teams that rely on high call volumes and need full visibility across locations.

• Intelligent routing ensures calls reach the right agent, regardless of location
  
• CRM-integrated calling gives teams context before every conversation
  
• Real-time dashboards help managers track remote performance
  
• Cloud-based access supports seamless remote communication

Ready to get started?  Sign up here.

Want a walkthrough first?  Book a quick demo.

Key Takeaways

Remote and hybrid teams need communication systems that go beyond basic calling, and platforms like FreJun play a key role in making that possible. A reliable VoIP solution like FreJun enables consistent remote communication, supports flexible work models, and eliminates the limitations of traditional phone systems. With cloud-based calling, teams can stay connected across locations while maintaining call quality, visibility, and control.

Platforms like FreJun show how VoIP can evolve into a performance-driven business tool. By combining intelligent routing, analytics, and CRM integration, teams gain better insights into conversations and workflows. The result is faster responses, improved collaboration, and communication that scales effortlessly as remote and hybrid teams grow.

Final Thoughts

Remote and hybrid work environments demand communication tools that are flexible, dependable, and easy to manage. VoIP solutions help teams stay connected without relying on physical offices, enabling smoother collaboration and more consistent customer interactions. When communication works seamlessly in the background, teams can focus on productivity rather than technical limitations.

Choosing the right VoIP platform is less about features and more about fit. Solutions like FreJun stand out by aligning communication with real business workflows, offering visibility and control without complexity. Prioritize platforms that integrate with your existing tools and scale as your team grows this ensures your communication system supports long-term success, not just today’s needs.

Further Reading: Top 9 VoIP Providers: Best Cloud Calling & Business Phone Systems Compared    

Sign up with FreJun to simplify business communication and improve support efficiency.

Book a FreJun Demo to see how FreJun can transform your business communication

FAQs