With the increasing demand for flexible communication solutions, Voice over Internet Protocol (VoIP) technology has emerged as a manna from heaven for modern businesses. Phones over IP providers offer a wide range of features and services designed to streamline communication, enhance collaboration, and improve productivity. In this blog, we’ll explore the seven best Phone over IP providers that are revolutionizing the way businesses communicate and connect with their customers.
1. FreJun
FreJun is one of the top Phone over IP providers in the world that automates communication processes, streamlining workflows and boosting productivity. The platform offers a virtual number, verified by Truecaller, to enhance the pickup rates of outbound calls. This not only instills trust among users but also prevents your number from being flagged as spam. Ultimately, it contributes to a significant increase in call pickup rates. In addition to its automation, FreJun provides robust analytics and reporting features, offering excellent insights for informed decision-making. This functionality allows businesses to identify key areas of improvement, track productivity, and make strategic adjustments to enhance overall performance
Key features: Virtual number, click-to-call, call transcription, CRM/ATS integration, Autodial, reports & analytics, call routing, voice broadcast, and AI insights.
Pricing: The basic plan starts at $19/mo
G2 Review: 4.9 out of 5
2. Intermedia Unite
Intermedia Unite stands as a flagship communication solution from Intermedia. It is renowned for its seamless integration of business phones, video conferencing, chat, file sharing, and more into a single, easy-to-use platform. One of the standout features of this platform is Hunt Groups. This feature allows incoming calls to be distributed among a group of users. This is based on predefined criteria, ensuring that calls are efficiently handled and no important calls are missed.
Key features: Business phone, video conference, team chat, file management, auto attendant, hunt groups, real-time tracking, unite rooms, integrations, AI assistant, company messaging, analytics, automated data capture, contextual search, call recording
Pricing: The basic plan starts at $27.99/mo
G2 Review: 4.5 out of 5
3. Mitel MiCloud Connect
Mitel MiCloud Connect is one of the popular Phones over IP providers. It empowers organizations through a plethora of communication features. One notable feature is the MiTeam meeting. This feature facilitates virtual meetings with advanced capabilities, allowing users to collaborate effectively using various collaboration tools such as screen sharing, file sharing, and real-time messaging. Designed with user experience in mind, the interface of Mitel MiCloud Connect is easy to navigate and user-friendly, ensuring that users can access and utilize its features with ease.
Key features: Skill-based routing, voice, chat, SMS, outbound dialing, AI-powered virtual agent, workflow designer, Self-service IVR, schedule and real-time callbacks, Mobile app, interaction recording, quality management, speech analytics, Customized CRM
Pricing: You can reach out to Mitel team for a personalized pricing
G2 Review: 3.8 out of 5
4. Grasshopper
Grasshopper boasts advanced call-forwarding features that enable users to effortlessly redirect incoming calls to any designated phone number. Whether it’s forwarding calls to a mobile device, a landline, or another team member, Grasshopper’s call-forwarding capabilities ensure that important calls are never missed. By leveraging VoIP technology and Wi-Fi connectivity, Grasshopper enables users to make high-quality calls from any location with internet access, reducing reliance on traditional phone lines and minimizing communication costs.
Key features: Desktop and mobile apps, business texting, call forwarding, voicemail transcription, VoIP+WiFi calling, simultaneous call handling, extensions, virtual fax, voicemail, custom greetings, call transfers, reporting, business phone number, instant response.
Pricing: The basic plan of Grasshopper starts at $14/mo.
G2 Review: 4.0 out of 5
5. Crexendo
Crexendo is a leading provider of communication solutions, offering businesses innovative tools to streamline their communication processes. Among its array of features, Crexendo stands out for its cutting-edge IVR (Interactive Voice Response) system. This system utilizes advanced technology to intelligently route calls based on customizable criteria, ensuring that callers are efficiently directed to the appropriate department or agent. With its customizable prompts and automated responses, the modern IVR system streamlines the call-handling process, reducing wait times and improving overall customer experience.
Key features: Sophisticated monitoring, Smart routing, automated call distribution, mobile app, automated recording, seamless CTI, powerful calling. Modern IVR, multiple auto-dialers, CRM integration, click-to-call, real-time reports, and conversational AI
Pricing: Contact the Crexendo sales team for personalized pricing plans.
G2 Review: 4.9 out of 5
6. 8×8
8×8 is a leading provider of cloud-based communication solutions. Its multi-level auto attendant feature is a powerful tool for managing incoming calls efficiently. This feature allows businesses to create customizable automated menus with multiple levels, enabling callers to navigate to the appropriate department or extension easily. 8×8 also offers robust 3-way calling capabilities, enabling users to conduct multi-party conversations with ease. Whether it’s internal team meetings or client conference calls, the 3-way calling feature allows users to add a third party to an ongoing call effortlessly.
Key features: Unlimited calling, SMS, call forwarding, call transfer, call waiting, call parking, call queues, ring groups, auto attended, visual voicemails, presence, ACD, integrations, customer center analytics, workforce management, speech & text analytics, call and screen recording.
Pricing: They offer plans based on business requirements and customized pricing
G2 Review: 4 out of 5
7. Vonage
Vonage is the last in this list of top Phone over IP Providers. This platform is particularly known for its Call Flip feature. It enables users to seamlessly transfer an ongoing call from one device to another. Whether it’s transferring a call from a desk phone to a mobile device or from a mobile device to a softphone application, Call Flip ensures continuity and flexibility in call handling. Another notable feature offered by Vonage is Call Park. It allows users to place a call on hold and then pick it up from another phone within the organization. This feature is especially useful in certain scenarios. For instance, when you need to transfer a call to a different department or team member.
Key features: Admin portal, AI virtual assistant, block caller ID, call recording, business inbox, mobile app, and call announce.
Pricing: The basic plan starts at $13.99
G2 Review: 4.3 out of 5
Conclusion
This list of the seven best Phone over IP providers is not an exhaustive list. There are plenty more capable tools out there. But you must know that there is a tool out there that is tailored to meet the unique needs of all kinds of businesses, including yours. Whether you’re looking to enhance sales efforts, improve customer support, or streamline internal communication, these providers have you covered.
Further Reading: Top 7 Alternatives to Talkatone