Call automation for data driven teams | FreJun

Top 7 Alternatives to Vonage

Alternatives to Vonage

In this post, we will go through the top 7 alternatives to Vonage, offering a glimpse into their features, pricing, and ratings to help you make an informed decision. Whether you’re seeking enhanced functionality, cost-effective solutions, or specific features, there is a Vonage alternative out there for you.

1. FreJun

FreJun website snapshot highlighting the services it offers.

FreJun is a transformative tool that’s designed to boost your sales endeavors and elevate the operational efficiency of your customer support teams. It does this by automating various internal and external communication processes. FreJun’s auto-dial feature frees agents from the time-consuming task of individually dialing numerous numbers, significantly enhancing productivity. In fact, unanswered calls prompt FreJun to swiftly move to the next number in the queue, ensuring a continuous workflow. FreJun records and logs all the calls, facilitating seamless future reference and analysis. This feature not only aids in agent training but also ensures compliance and quality assurance. All these features make FreJun one of the best alternatives to Vonage.

Key features: Virtual number, autodial, AI insights, reports & analytics, call transcript, CRM/ATS integrations, call routing, Voice broadcast, click-to-call.

Pricing: The basic plan starts at $16.99/mo

G2 Review: 4.9 out of 5

2. SparkTQ

SparkTQ website snapshot highlighting the services it offers.

SparkTQ offers a comprehensive platform designed to elevate communication strategies for businesses of all sizes. Its virtual assistant feature enhances customer engagement and satisfaction. This virtual assistant feature is equipped to provide instant and accurate responses to customer queries. It also takes care of the inbound calls where the customer can interact via DTMF tone inputs through keypad or voice recognition. Its IVR solutions come with advanced automated call-handling capabilities, allowing businesses to create customized interactive voice menus for directing callers to the appropriate departments for information. 

Key features: Click 2 Call, IVR solutions, virtual receptionist, cloud telephony, toll-free number, APIs, Truecaller verified IDs, WhatsApp, Call forwarding, speech analytics, call masking, Integrations, virtual number, missed call service, multiple call routing.

Pricing: SparkTQ offers a free trial. Contact SparkTQ sales team for customized pricing

3. Toky

Toky website snapshot highlighting the services it offers.

Toky is a modern business phone system and an integrated VoIP system. It is well known for its seamless integration with other business tools, particularly those related to sales, support, and customer success. Toky’s call forwarding feature enables users to effortlessly forward their calls to their personal phone numbers. Whether they are on the go or working remotely, users can stay connected with their customers via Toky by receiving calls on their cell phones, ensuring uninterrupted communication and responsiveness. Toky also facilitates effective team collaboration with its multiple agents feature. Users can add any number of agents, group them, and assign specific roles to handle calls selectively.

Key features: International phone numbers, Phone trees, simultaneous calls, voicemails in multiple languages, call filter, call history, call transfer, calls on hold, Integrations, reports, speech-to-text, call recording, power dialer, call monitoring, agent groups, encrypted calls

Pricing: The basic plan starts at $25/mo

G2 Review: 3.7 out of 5

4. Ringover

Ringover website snapshot highlighting the services it offers.

Ringover is a dynamic communication platform known for its innovative features and reliable performance. It streamlines communication processes and optimizes customer interactions. Ringover’s IVR system enables businesses to create customized voice menus to efficiently manage incoming calls. With IVR, callers are automatically directed to the appropriate department or agent, reducing wait times. It offers a VoIP phone system that leverages internet connectivity to make and receive calls. In summary, users can enjoy high-quality voice calls, video calls, and conferencing features without the need for traditional phone lines.

Key features: Call forwarding, video conference, IVR system, VoIP phone system, power dialer, virtual phone number, instant messaging, click to call, unlimited calling, SMS for business, voicemail, mobile apps, virtual receptionist, HD quality, simplified call transfer

Pricing: The basic plan starts at $29/mo.

G2 Review: 4.5 out of 5

5. Line2

Line2 website snapshot highlighting the services it offers.

Line2 is a versatile business communication platform. It is known for its rich feature set and seamless user experience. It is perfect for small businesses, offering a suite of features designed to enhance productivity and customer satisfaction. Line2 enables businesses to easily transfer their existing phone numbers to the platform, allowing for seamless transition and continuity in communication. With Line2’s call forwarding feature, users can redirect incoming calls from their numbers to other designated phone numbers, ensuring they never miss important calls. Whether in the office or on the go, Line2 provides flexibility and accessibility, allowing users to stay connected with clients and colleagues at all times.

Key features: Phone number porting, unlimited calls in the US & Canada, unlimited SMS and MMS, superior customer support, call blocking, auto-dialers, call screening, voicemail recording, voicemail transcriptions, caller ID, call forwarding, mobile and desktop apps.

Pricing: Their monthly plan is 15.99/mo

G2 Review: 2.7 out of 5

6. Nextiva

Nextiva website snapshot highlighting the services it offers.

Nextiva stands out as a comprehensive communication platform tailored to meet the diverse needs of modern businesses. With a focus on innovation and reliability, it enhances communication efficiency and customer satisfaction. Additionally, Nextiva’s call transfer feature enables seamless transfer of calls between team members or departments, ensuring smooth communication flow and efficient handling of customer inquiries. Its robust caller ID capabilities allow agents to identify incoming callers and access relevant information before answering the call.

Key features: Auto attendant, call recording, unlimited calls, video conferencing, voicemail transcriptions, call routing, mobile apps, conference apps, integrations, cloud PBX, one workspace, real-time data, team presence, local and toll-free numbers.

Pricing: The basic plan starts at $30.95/mo

G2 Review: 4.5 out of 5

7. website snapshot highlighting the services it offers.

The last alternative to Vonage is that empowers businesses with flexible and scalable communication solutions. Its known for its virtual phone numbers feature that can be easily set up and managed, allowing businesses to establish a professional presence in any location. With virtual numbers, businesses can also expand their reach and create local connections, enhancing customer accessibility and engagement. The platform also offers a live receptionist service that provides businesses with professional, personalized call handling. Additionally, trained receptionists answer calls on behalf of the business, ensuring a professional first point of contact for customers.

Key features: Account management, analog phones, audio conferencing, call blocking, call forwarding, call notification, call recording, call screening, call transfer, caller ID, click to call, follow me, HD voice, number porting, queues, schedules, video conferencing

Pricing: The basic plan starts at $31.99/mo

G2 Review: 3.3 out of 5

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