Skip to content 
In 2025, modern businesses run on communication that’s fast, flexible, and reliable. Traditional phone systems simply can’t keep up with hybrid work, global teams, and digital-first customer experiences. That’s where cloud PBX and hosted telephony solutions step in delivering all the features of a traditional phone network without the hardware headaches.
By shifting calls to the cloud, companies gain more control and visibility over conversations. From VoIP for business to scalable communication systems, cloud-based tools have made enterprise calling smarter, cheaper, and more connected than ever before.
In this guide, we’ve rounded up the Top 9 Cloud Telephony Solutions helping organizations strengthen relationships, streamline workflows, and future-proof their enterprise telephony infrastructure.
Table of contents
Why Is Cloud Telephony a Game Changer for Modern Businesses?
Cloud telephony replaces bulky desk phones and local servers with internet-driven communication networks. It allows teams to make and receive calls using apps, laptops, or mobile devices all powered by secure cloud data centers.
With real-time call routing, analytics, and integrations, these systems ensure every customer interaction is handled efficiently. For distributed teams and growing enterprises, cloud calling is no longer optional it’s a core business function.
Which Are the Top 9 Cloud Telephony Solutions for 2025?
Below are the best-rated platforms that simplify business communication while enhancing performance and customer experience.
1. FreJun
FreJun is designed for growing businesses looking for flexibility and efficiency in their customer service routing. It offers multiple call routing strategies that help teams handle high volumes of calls without delays.
- Round robin, sticky agent, longest idle, and fixed order routing
- Drag-and-drop IVR builder for easy setup
- Call recording and real-time analytics dashboards
- Integrates seamlessly with CRM platforms like Zoho, HubSpot, and Salesforce
- Advanced cloud PBX with smart call routing and recording.
Pricing: Standard: Begins at $14.49 per user, per month
Professional: Starts at $16.69 per user, per month
G2 Reviews: 4.9/5
Book a FreJun Demo to see how FreJun can transform your business communication
2. RingCentral
RingCentral is a global leader in cloud routing services, providing omnichannel solutions for businesses with complex communication needs. Its multi-level IVR and time-based routing help ensure that every call reaches the right agent.
- Multi-level IVR with customizable menus
- Time-based and skill-based routing for optimal handling
- Omnichannel support including voice, chat, and social
- Advanced call analytics and reporting tools
Pricing: Starts at $20 per month
G2 Rating: 4.0/5
3. Five9
Five9 is ideal for enterprise-level contact centers that require AI-assisted routing and predictive analytics. It helps large teams manage high call volumes efficiently while improving first-call resolution rates. Its platform also provides detailed agent performance insights.
- AI-driven intelligent call routing
- Predictive analytics for better customer engagement
- Scalable solution for large contact centers
- Advanced agent management and reporting dashboards
Pricing: Starts at $119 per month
G2 Rating: 4.1/5
4. Aircall
Aircall is perfect for remote and distributed teams that need a clean, easy-to-use interface. It integrates with popular CRMs and collaboration tools, making it simple to track every interaction. Its shared inbox feature allows multiple agents to manage calls efficiently.
- Seamless CRM integration for call logging
- Shared inbox for team-based call management
- Easy-to-use browser and mobile applications
- Analytics dashboard with call performance metrics
Pricing: The basic plan starts at $30 per month.
G2 Rating: 4.3/5
5. JustCall
JustCall is a cloud-based phone system tailored for SMBs, with easy-to-use auto dialers and CRM integrations. It supports both sales and customer support teams.
- Power dialer for efficient outreach
- Integration with major CRM platforms
- Mobile app for remote calling
- Call logging and analytics
Pricing: From $29 per user, per month
G2 Reviews: 4.3/5
6. Freshdesk Contact Center (Freshcaller)
Freshdesk’s Freshcaller offers a simple, intuitive solution for managed phone routing. It is best suited for growing customer service teams that want integrated ticketing and call management. Its automated workflows save time and reduce manual errors.
- Easy-to-setup IVR and call flows
- Automated routing and workflow rules
- Unified platform combining calls and support tickets
- Real-time monitoring and call analytics
Pricing: Starts at $38 per month
G2 Reviews: 4.5/5
7. Nextiva
Nextiva provides reliable telecom service provider solutions for SMEs needing stable communications. Its simple call queues and unified communications features ensure that teams can manage calls effectively. It also offers strong customer support and uptime guarantees.
- Simple call queue management for small teams
- Unified communications including voice, video, and messaging
- High uptime and robust network reliability
- Easy integration with existing business tools
Pricing: Starts at $23 per month
G2 Reviews: 4.5/5
8. Exotel
Exotel is an India-focused cloud telephony solution ideal for SMBs. It provides region-specific routing and scalable voice setup, helping businesses maintain strong customer engagement. Its platform is particularly suitable for inbound-heavy operations.
- Region-specific routing for Indian businesses
- Scalable cloud-based voice infrastructure
- Easy-to-set-up IVR and call flows
- Analytics and reporting for performance tracking
Pricing: See all plans
G2 Reviews: 4.3/5
9. CloudTalk
CloudTalk offers a flexible, cloud-based solution for automated outbound calls. It is ideal for sales and support teams seeking a simple yet powerful platform.
- Power dialer for mass calling
- CRM integration for lead management
- Real-time analytics and performance tracking
- Voicemail and call recording
Pricing: Begins at $25 per user, per month
G2 Reviews: 4.3/5
Key Takeaways
Cloud telephony has evolved from being a convenience to a critical business advantage. By shifting communication to the cloud, companies gain flexibility, real-time visibility, and integrated collaboration tools. To experience these benefits firsthand, sign up here or book a demo with FreJun and see how cloud-based communication can transform your business operations.
Each of these platforms, especially FreJun, simplifies connectivity, enhances productivity, and enables seamless scaling without heavy infrastructure. Whether your team is in one office or spread across continents, enterprise telephony built on the cloud ensures every conversation counts.
Final Thoughts
Cloud telephony is redefining how companies talk, connect, and grow. It’s not just about replacing traditional phones; it’s about building a smarter communication network that evolves with your business.
FreJun embodies this transformation perfectly offering cloud PBX and VoIP for business capabilities that fit companies of all sizes. With automation, analytics, and scalability built in, it turns every call into a strategic advantage.
Further Reading: Automated Workflow Tools: Top Solutions for Seamless Automation
Book a FreJun Demo to see how FreJun can transform your business communication
FAQs
It’s a phone system that operates over the internet instead of using traditional phone lines.
It’s hosted online, so there’s no need for on-site hardware or maintenance.
Yes, most providers support global calling at affordable rates.
Yes, communication is protected through encryption and secure data centers.
A stable broadband connection is enough for clear, uninterrupted calls.
Yes, it integrates easily with most popular CRM platforms.
No, you can use your existing laptop, smartphone, or desk phone.
Absolutely it allows teams to make and receive calls from anywhere.
Yes, most providers offer flexible and budget-friendly monthly plans.
Usually just a few hours setup is quick, and everything runs online.