Effective communication has always been the key to success for many businesses. Whether it’s interacting with clients, collaborating with remote teams, or even answering queries of customers in a timely manner, having a reliable communication platform is essential. While JustCall has long been a go-to solution for many businesses, it’s not suited for all kinds of businesses. Besides it is always beneficial to explore alternatives for such platforms that can offer more unique features, flexibility, and cost-effectiveness. In this post, we will go through the top 11 alternatives to JustCall, each with its key features, pricing, and reviews.
1. Frejun
Frejun is one of the best alternatives to Justcall. It can boost your sales and improve the efficiency of your customer support teams in no time by automating most of the communication operations. It enables your team to handle more calls daily by eliminating the need for manually dialling the numbers. Besides this, all the calls are recorded and logged automatically. You also get robust analytics and reporting feature that helps you identify the key areas of improvement.
Key Features: Virtual number, click-to-call, call transcript, CRM/ATS integration, Autodial, Analytics, AI insights, Voice broadcast, and Call routing.
Pricing: Basic plan starts at $16/mo
G2 Review: 4.9 out of 5
Further Reading: 5 Common Autodialer Mistakes to Avoid for outbound calls
2. CloudTalk
CloudTalk is a VoIP business call solution whose services are vastly used by customer service teams and sales teams. The platform can improve the outcomes of your call centre by queuing inbound calls so that the right agent receives the call every time. This is achieved with the help of predefined rules and personalized messages. The platform comes loaded with productivity features like callback, call notes, and IVR. CloudTalk also offers a dedicated dashboard to help you analyze the progress of agents and take informed actions. This makes Cloud one of the popular alternatives to Justcall.
Key Features: Call recording, Call extension, Voicecall, Call flow designer, Automated Call distribution, Call tagging, Integrations, and Call statistics.
Pricing: The base plan started at $25/user/month
G2 Review: 4.3 out of 5
3. Servetel
Servetel helps you build an effective contact center where the communication between your customers and agents is productive. It is an all-in-one communication tool that is also cloud-based. This means there is no requirement for hardware and you can easily create an agent login and build a call flow to kickstart your call center operations. The software also comes with advanced features like automated call forwarding and recording.
Key Features: On-demand scalability, Efficient process management, Integrations, Toll free number, IVR, Bulk SMS, Automated dialers, Voice broadcasting
Pricing: Servetel offers personalized plans for every individual organization. Contact their sales team for pricing details.
G2 Review: 5 out of 5
4. Aircall
Aircall is an integrated business communication system that lets you create a toll-free number for any geography, and claim international/ local numbers in 100+ countries. The platform lets you write and upload a custom script to greet users automatically during voice calls. You can easily customize call distribution rules to ensure that every agent is engaged and no one is overwhelmed with too many calls. Aircall also allows you to send, receive, and store SMS within the same platform.
Key Features: CRM integration, Webhooks & API, Analytics, Phone App, Power dialer, Forward to phone, custom filters, Pause-Resume recording, Parallel calls, call queuing
Pricing: The basic plan starts at $40/mo
G2 Review: 4.3 out of 5
5. DialerHQ
DialerHQ is well-suited for small and medium-sized businesses. Its virtual phone system entirely operates on the cloud to offer seamless communication services irrespective of the location of the caller. The platform allows you to receive, manage, and make phone calls, and even send messages, all from the same platform. Since DialerHQ uses VoIP to make and receive calls, your call quality is very high and also there is hardly any maintenance requirements for the system.
Key Features: Virtual phone number, Toll free number, Power dialer, Global Connect, and Integrations.
Pricing: DialerHQ has a free plan for startups and the basic plan starts at $14.99/mo
G2 Review: Not rated
6. Talkdesk
Talkdesk is an AI-powered cloud call center solution that is suitable for all types of industry. The platform focuses on increasing efficiency of your team, improving overall customer service, and growing business revenue. Talkdesk offers an array of enterprise-level capabilities such as customer self-service, workforce engagement, omnichannel engagement, customer experience analytics, and employee collaboration.
Key Features: Agent workspace, Intelligent routing, proactive outbound engagement, speech analytics, quality management, workforce management, automation, 60 pre-built integrations.
Pricing: The basic plan with all features starts at $75/mo
G2 Review: 4.4 out of 5
7. Broadvoice
Broadvoice’s business phone system brings your entire team to a single app. Your team can communicate with your clients through phone, video, SMS, or even chat. It has a unique file-sharing feature, making it a great tool for internal collaboration. Besides this, you get access to capabilities like real-time analytics, rerouting calls, recording calls, and much more. Many businesses use this tool to build inbound campaigns, thanks to its simple drag-and-drop interface.
Key Features: Easy deployment, agent assist, social media, call routing, quality control, autodialer, real-time analytics, cloud access
Pricing: They have different pricing for different products. But the most basic plan starts at $10/mo
G2 Review: 4.6 out of 5
8. Kixie
Using Kixie you can make all your business calls in a single click. Your sales and support team can auto-dial up to 10 numbers simultaneously. You are also allowed to build on this feature with the help of parallel calling and automated text and voicemails. The platform also offers call recording, where every call is recorded and logged into your favourite CRM. As the tool integrates with most CRMs, your agents always have details about the deal at their fingertips. This considerably improves the call outcomes.
Key Features: Integrations, Caller ID, Business phone system, Call without internet, Call conferencing, mobile app, virtual call centre, IVR, Analytics, Filter and search, SMS templates, custom automation
Pricing: The base plan starts at $35/mo
G2 Review: 4.7 out of 5
9. Dialpad
Dialpad is an AI-powered communication solution that provides you with an effective and intelligent business communication system. The inbuilt AI engine transcribes the calls and takes notes, boosting the productivity of your agents. The platform can also identify action items discussed during calls and record them for future reference. Dialpad can generate call summaries and lets you plan the next steps immediately after the call.
Key Features: HD Calls, Custom IVR, Department lines, Device switching, Call transfer, Mobile app, Integrations, Routing,
Pricing: The base plan starts at $23/mo
G2 Review: 4.4 out of 5
10. Aloware
Aloware comes with a power dialer feature that would auto-fetch your contacts from a CRM and dial those numbers automatically. The platform can also handle voicemails, calls depositions, and follow-up texts with relative ease. Aloware comes with several unique features to reduce the customer wait time such as smart call routing, advanced queue manager, and CRM record lookup. Its integration with CRMs allows you to access0 call recordings, transcriptions, and text messages directly from the CRM.
Key Features: Trigger SMS on deposition, Scripts and templates, Auto handle voicemails, IVR building, 2-way texting, Calling & texting, CRM Sync, call notes, Aent whisper, AI-powered insights, Sentiment analysis, Agent training.
Pricing: The basic plan starts at $40/mo
G2 Review: 4.2 out of 5
11. 3CX
The last tool on our list of top alternatives to Justcall is 3CX which facilitates communication through chat, WhatsApp, Facebook, SMS, and video, apart from voice calling. This ensures that you stay connected to your customers throughout the day. The platform also has a mobile version, which lets your team stay connected even when they are travelling. 3CX offers plug-and-play integration with most CRMs to ensure that all your contacts and communications are synchronized.
Key Features: Hosted or self-host, Video conferencing, Automatic scheduling, Mobile App, Integrate CRM, Live Chat, Social media, Call recording, Staff training.
Pricing: 3CX has a forever free plan with limited features. The basic paid plan starts at $14/mo.
G2 Review: 4.4 out of 5
Further Reading: 11 Best CRM Software for Indian Companies
Conclusion
In a world where effective communication is the key to success, exploring alternatives to JustCall opens up an array of possibilities. The top 11 alternatives to Justcall we’ve presented in this come with a diverse set of features, functionalities, and pricing options to suit different business needs. So go ahead and pick a communication solution that aligns with your business goals and amplifies your team’s productivity.
A writer/business analyst, who enjoys expressing creativity through painting during leisure hours. Embracing the 'Workcation' philosophy, he seamlessly blends the craft of writing with the allure of exploring new destinations.