In 2025, sales and support teams need tools that streamline workflows, boost productivity, and enhance customer experiences. When it comes to choosing between HubSpot Dialer vs. Salesforce Dialer, businesses often find themselves comparing features, integrations, and overall ROI. While both platforms offer built-in dialling capabilities, the real question is: which one aligns best with your team’s needs and existing workflows?
Both HubSpot and Salesforce have made significant strides in enabling seamless calling within their CRMs. That’s where FreJun comes in — supercharging Salesforce Dialer with powerful capabilities that transform every call into a strategic asset.
This blog dives deep into the differences between HubSpot Dialer vs. Salesforce Dialer, highlights key features, and explores why FreJun is the ultimate solution for businesses looking to level up their dialer game.
Table of contents
HubSpot Dialer and Salesforce Dialer
Before we dive into the details, let’s understand what each platform offers:
HubSpot Dialer:
- Built-in calling directly from the HubSpot CRM interface.
- Click-to-call functionality, call logging, and basic call notes.
- Recording features are available on higher-tier plans.
- No AI-powered insights or advanced analytics.
- Limited CRM integration depth — primarily built for HubSpot users only.
Salesforce Dialer:
- Integrated natively within Salesforce CRM.
- Click-to-dial, call logging, call notes, and voicemail drop.
- Some built-in reporting and analytics features.
- Works seamlessly with Salesforce’s automation tools like workflows and triggers.
- No advanced AI features out-of-the-box — but can be enhanced through third-party solutions like FreJun.
Feature Comparison: HubSpot Dialer vs. Salesforce Dialer
As the table shows, Salesforce Dialer can be significantly enhanced with FreJun’s integration, providing capabilities that simply aren’t available in HubSpot’s native dialer.
Why Salesforce Dialer Stands Out with FreJun Integration
While both HubSpot Dialer and Salesforce Dialer offer the basics of click-to-call and call logging, modern sales teams need more than just dial-tone functionality. That’s where FreJun comes in — transforming Salesforce Dialer into a powerful sales and support tool that supercharges your team’s performance.
- Deep CRM Integration: FreJun’s seamless integration with Salesforce ensures every call, note, and follow-up is automatically logged, giving your team complete visibility into the customer journey. No more jumping between apps or manually logging interactions.
How FreJun’s AI Enhances Business Communication
- Predictive Dialling: With FreJun, reps spend less time dialling and more time talking to customers. Predictive dialling eliminates wasted time and increases connect rates, boosting productivity and ROI.
- Multi-Channel Communication: In today’s world, customers expect to connect via multiple channels — voice, WhatsApp, SMS, and more. FreJun integrates these seamlessly with Salesforce Dialer, ensuring your team can engage customers wherever they are.
Pricing:Standard: Begins at $14.49 per user, per month
Professional: Starts at $16.69 per user, per month
G2 Reviews: 4.9/5
FreJun turns Salesforce Dialer from a basic tool into a strategic asset that empowers your team to build better relationships, close deals faster, and scale with confidence.
Key Takeaways
When it comes to choosing the right dialer for your team in 2025, the decision goes far beyond just click-to-dial functionality. The difference between HubSpot Dialer vs. Salesforce Dialer can set the stage for how efficiently — and effectively — your team can communicate with customers and close deals.
Imagine a sales rep starting their day with a single dashboard showing all scheduled calls, integrated seamlessly with Salesforce’s opportunities and leads. Managers can see exactly how conversations are going, coach reps in real time, and help them overcome objections faster than ever before.
And in an era where customer trust is paramount, FreJun’s end-to-end encryption and strict compliance with GDPR and DoT standards ensure that every interaction is private and secure. This isn’t just about ticking boxes — it’s about protecting your brand reputation and giving customers the confidence that their data is handled responsibly.
With FreJun integrated into Salesforce Dialer, your team isn’t just making calls — they’re building relationships, closing deals faster, and scaling your business without missing a beat. Embrace the future with a solution that delivers productivity, insights, and security all in one place.
If you’re serious about taking your sales and support teams to the next level, Salesforce Dialer with FreJun is the only choice that combines flexibility, intelligence, and growth. Let your team focus on what they do best — selling, supporting, and delighting customers — while FreJun handles the rest.
Final Thoughts and Recommendations
In 2025, sales and support teams need much more than a simple click-to-dial tool — they need a complete, intelligent communication solution that drives results. A modern Salesforce Dialer is no longer just about making calls; it’s about integrating every conversation into your team’s workflow, empowering reps to sell smarter, and providing managers with the insights they need to coach effectively.
FreJun’s real-time transcription and sentiment analysis ensure that every conversation is captured, analysed, and acted upon, giving your team an edge in understanding customer needs and delivering personalised experiences. Managers get instant visibility into call performance, enabling them to spot trends, coach effectively, and celebrate wins. Meanwhile, reps spend less time on manual logging and more time building relationships that drive revenue.
Whether you’re a startup scaling your first sales team or an enterprise managing thousands of calls a day, Salesforce Dialer with FreJun is designed to grow with you. It adapts to your workflows, integrates seamlessly with your CRM, and empowers your team to focus on what they do best — selling and supporting customers.
Further Reading: 7 Popular Apps for Calling in the UAE You Need to Know
FAQs
A: When paired with FreJun, Salesforce Dialer offers advanced capabilities like AI transcription, sentiment analysis, and predictive dialling — features that go beyond what HubSpot Dialer typically provides.
A: Yes! FreJun integrates seamlessly with Salesforce Dialer, automatically logging, transcribing, and analysing every call within the Salesforce ecosystem.
A: Absolutely. With FreJun’s multi-channel support, you can reach prospects via WhatsApp, SMS, and voice — without leaving Salesforce.
A: Yes. FreJun ensures full compliance with GDPR and DoT regulations and uses end-to-end encryption to keep every interaction secure.
A: They will. FreJun automates call logging, adds AI-generated insights, and updates records directly in Salesforce, boosting your team’s productivity.
Subhash is the Founder of FreJun, the global call automation platform. With 8+ years of entrepreneurial experience, FreJun was established to help customers with their voice communication needs. The goal of FreJun is to develop cutting edge technology and solutions to help customers.