Every missed call is a missed opportunity. That’s why modern teams are turning to Tracking CRM solutions that integrate telephony with customer relationship management. These platforms offer more than just basic call logs — they help you analyse, optimise, and automate your outreach strategy.
Whether you’re tracking inbound support calls or managing outbound sales campaigns, having a CRM that logs every interaction, tags important conversations, and syncs with workflows is no longer optional. It’s essential.
In this guide, we’ll explore seven of the top call tracking CRMs for 2025, with FreJun leading the charge thanks to its deep CRM integration, AI-powered transcription, and unbeatable pricing.
Table of contents
What Is a Tracking CRM?
A Tracking CRM goes beyond the typical contact database. It combines traditional CRM features with intelligent call tracking — including logging every call, analyzing interactions with AI, and syncing communication back into your sales pipeline.
The goal? Give sales and support teams a 360° view of all touchpoints, automate follow-ups, and remove the guesswork from pipeline movement.
Why Sales Teams Need a Call Tracking CRM in 2025
Sales teams today face overloaded inboxes, shifting buyer behaviour, and increased competition. Cold outreach alone won’t cut it, and relying on reps to manually log every call isn’t scalable.
A call tracking CRM helps by:
- Logging calls automatically
- Transcribing key moments
- Flagging intent, tone, and urgency
- Triggering workflows based on outcomes
- Giving managers performance insights in real-time
And if you’re a remote or hybrid team, these features aren’t optional — they’re critical.
Top 7 Call Tracking CRMs for Sales Teams
Here’s our curated list of cold calling CRMs that simplify outreach and increase conversions. These platforms become even more powerful when integrated with FreJun.
1. FreJun
FreJun is more than just a dialer. It’s a complete Tracking CRM solution built to integrate natively with tools like Salesforce, Zoho, HubSpot, and more. What sets FreJun apart is its powerful AI engine, which logs every call, transcribes it in real time, and tags intent and sentiment automatically.
Key Features:
- AI-powered call transcription and sentiment analysis
How FreJun’s AI Enhances Business Communication
- Call logging with outcomes, follow-up scheduling, and tagging
- Salesforce/HubSpot/Zoho native integration
See How FreJun Integrates with Leading CRMs
- Click-to-call, voicemail drop, and call disposition
- Smart alerts and custom automation triggers
Pricing:
Standard: Begins at $14.49 per user, per month
Professional: Starts at $16.69 per user, per month
G2 Reviews: 4.9/5
Why Sales Teams Love It: FreJun eliminates the manual effort of tracking conversations and ensures every touchpoint is recorded, analysed, and turned into action.
2. Zoho CRM
Zoho CRM is a flexible platform known for its multi-channel communication and advanced automation. It’s ideal for teams that want to manage leads, automate follow-ups, and customise sales workflows. With telephony add-ons and robust analytics, it enhances cold calling efficiency when integrated with tools like FreJun.
- Multi-channel outreach via phone, email, and social media
- Workflow automation for lead nurturing
- Lead scoring for prioritising calls
- Reports and dashboards for performance tracking
Pricing: Starts at $29 per user per month.
G2 Reviews: 4.4/5
3. Close CRM
Close CRM is built with inside sales teams in mind, offering built-in calling features, SMS automation, and powerful sales workflows. It reduces the need for third-party dialers by supporting native telephony. Close helps teams engage more leads and manage conversations from a single dashboard.
- Power dialer with one-click calling
- Native calling, SMS, and email integration
- Automatic call logging and tracking
- Real-time sales pipeline and activity visibility
Pricing: Starts from $35 per month
G2 Reviews: 4.7/5
4. Freshsales
Freshsales combines CRM features with built-in phone capabilities and AI-driven lead scoring. It enables sales reps to place, record, and track calls without leaving the platform. With smart automation and lead engagement tracking, it’s ideal for modern sales teams focused on conversions.
- Integrated telephony for in-app calling
- AI-based lead scoring to prioritize outreach
- Smart workflows and email sequences
- Analytics to monitor call outcomes and deal stages
Pricing: Starts at $38 per month
G2 Reviews: 4.5/5
5. Pipedrive
Pipedrive is known for its visual pipeline and simplicity. Though it doesn’t include built-in calling, it integrates well with FreJun and other dialers for voice outreach. It’s best for teams that want a clean interface with strong task and activity management for follow-ups.
- Visual sales pipeline with drag-and-drop simplicity
- Call tracking via third-party integrations like FreJun
- Activity reminders and scheduling
- Sales forecasting and goal tracking
Pricing: Starts at $49 per month
G2 Reviews: 4.3/5
6. Salesforce
Salesforce is an enterprise-grade CRM with unmatched customization. Though native calling is limited, integrations with platforms like FreJun bring powerful calling features to your workflow. It’s best for large teams needing scale, reporting depth, and tailored automations.
- Workflow automation for complex sales processes
- VoIP integrations with tools like FreJun
- AI-driven insights via Salesforce Einstein
- Real-time dashboards and customizable reports
Pricing: Check full details and compare plans
G2 Reviews: 4.4/5
7. Aircall
Aircall is a cloud-based phone system built for integration with CRMs. It works well with platforms like Salesforce, HubSpot, and Pipedrive, enabling seamless calling and data logging. It’s perfect for teams that need dedicated voice tools and coaching capabilities.
- Cloud-based telephony with HD voice calling
- CRM sync for automatic contact and call updates
- Live call monitoring and coaching features
- Call analytics for team performance tracking
Pricing: The basic plan starts at $30 per month.
G2 Rating: 4.3/5
Key Takeaways
Simply having a CRM isn’t enough. To truly excel, teams need a Tracking CRM that doesn’t just record activity, but adds intelligence and strategy to every call. That means real-time insights, automation that eliminates busywork, and integrated workflows that drive follow-up actions seamlessly.
FreJun excels in all these areas and more. It stands out as the most complete and cost-effective solution for tracking and optimising sales conversations. With built-in transcription, sentiment tagging, coaching tools, and native integration with CRMs like Salesforce, HubSpot, and Zoho, FreJun turns your CRM into a command center.
Whether you’re scaling a startup or running an enterprise team, FreJun empowers your reps to focus on what matters: building relationships and closing deals.
FreJun is hands-down the best Tracking CRM in 2025 for teams that want to get ahead, stay aligned, and grow revenue without overextending budgets.
Final Thoughts
A true Tracking CRM is no longer a luxury for growing sales teams — it’s a necessity. In an environment where every interaction matters and where deal velocity is key, you need a system that doesn’t just record conversations but turns them into actionable insights.
Tracking isn’t about creating a record of the past. It’s about optimising the future. From tracking how a lead moves through your funnel to understanding which conversations are turning into real business, a proper CRM call tracker gives your reps the clarity and control they need to sell faster and smarter.
FreJun delivers exactly that. It combines the power of AI, multi-channel communication, real-time coaching, and native CRM integration in one affordable platform. Unlike traditional systems that require expensive add-ons or complex workarounds, FreJun is plug-and-play for modern sales teams. Whether you’re handling five calls a day or five hundred, it ensures every conversation counts.
It’s this combination of ease, intelligence, and affordability that makes FreJun the go-to choice for businesses of all sizes in 2025.
Further Reading: 7 Popular Apps for Calling in the UAE You Need to Know
FAQs
A: A Tracking CRM combines standard contact management with advanced voice features like call recording, logging, and performance analytics, giving teams full visibility into every conversation.
A: Yes. With the right integration, multi-channel communication — whether it’s voice, SMS, or WhatsApp — is automatically logged under the relevant contact or lead.
A: Absolutely. Many platforms are designed to be affordable and scalable, making them a great fit for startups and growing businesses.
A: Yes. Most modern systems work across desktop, browser, and mobile apps — often with real-time coaching features to support distributed teams.
A: Detailed metrics like call duration, connect rates, talk-to-listen ratios, and call outcomes help teams refine their approach and improve performance.
Subhash is the Founder of FreJun, the global call automation platform. With 8+ years of entrepreneurial experience, FreJun was established to help customers with their voice communication needs. The goal of FreJun is to develop cutting edge technology and solutions to help customers.