9 Best VoIP for Hotels and Hospitality Businesses

Last updated on February 16th, 2026 at 02:56 pm

Have you ever wondered how modern hotels manage hundreds of guest interactions every day while keeping operations smooth across multiple departments? From front desk queries to booking confirmations and room service requests, hospitality teams need fast, reliable, and organized communication. Platforms like FreJun are changing the game by offering AI-driven hospitality telephony, seamless reception calling, and integrated tools for guest communication.

Traditional phone systems can’t handle the complexity of hotel phone system needs, leaving gaps in service and frustrated guests. These solutions help hotels improve booking support, track staff performance, and ensure a high-quality guest experience. In this blog, we’ll explore the best VoIP services for hotels and how FreJun stands out in the hospitality industry.

Ready to get started?  Sign up here.

Want a walkthrough first?  Book a quick demo.

Why do hotels need specialized VoIP solutions?

Hotels face unique communication challenges. Guests expect immediate responses, staff coordination must be flawless, and bookings need to be accurately managed. Standard phone systems often fail to integrate reception calling with room management, housekeeping, and front desk operations. Specialized VoIP platforms offer features like call routing, automated menus, and central dashboards that streamline guest communication.

By adopting hospitality telephony, hotels can connect staff efficiently, manage high volumes of calls during peak check-in periods, and reduce missed bookings. These systems also improve accountability, as all interactions can be logged and reviewed for quality and efficiency. For hotels looking to enhance service while managing costs, VoIP is an essential investment.

How does FreJun enhance hospitality telephony and reception calling?

FreJun is built for hotels that want reliable, efficient, and intelligent communication tools. With AI-assisted reception calling, staff can prioritize guest inquiries, route calls to the right department, and monitor service quality in real-time. FreJun also integrates hospitality telephony features like automated menus, internal paging, and call tracking to improve staff coordination.

• AI-driven reception calling for faster guest response
  
• Integrated guest communication dashboards for front desk and concierge teams
  
• Automated hotel phone system routing to manage high-volume calls
  
• Detailed analytics for booking support and staff performance

Which VoIP platforms are best for hotels looking to improve guest communication and operations?

Hotels that want smoother guest interactions, faster reception response, and organized hotel phone system management often turn to tools like FreJun, RingCentral, 8×8, Vonage Business Communications, and Aircall. These platforms help teams handle reception calling, manage booking support, and streamline daily coordination across departments such as front desk, housekeeping, and concierge. 

1. FreJun

FreJun is built for hotels that want seamless guest communication and smart reception calling. It integrates AI-powered routing, dashboards for hotel phone system management, and analytics for booking support, making it ideal for hospitality teams of any size.

• AI-assisted reception calling for faster guest response
  
• Centralized hotel phone system management
  
• Analytics dashboards to monitor booking support efficiency
  
• Scalable hospitality telephony for multi-location operations

Pricing:  Standard: Begins at $14.49 per user, per month 

                 Professional: Starts at $16.69 per user, per month 

G2 Reviews: 4.9/5  

Try FreJun Free for 3 Days →  

Book a FreJun Demo to see how FreJun can transform your business communication

2. RingCentral

RingCentral provides cloud-based VoIP with strong support for hotel operations. Its hospitality telephony features ensure calls reach the right department, improving guest communication and front desk efficiency.

• Automated reception calling for concierge and front desk
  
• Call routing integrated with hotel phone system extensions
  
• Performance tracking for booking support and staff productivity
  
• Cloud-based solution with multi-branch scalability

Pricing: Starts at $20 per month 

G2 Rating: 4.0/5

3. 8×8

8×8 focuses on high-quality calls with integrated analytics, making it suitable for hotels that need detailed insights into guest communication and staff interactions.

• AI-powered reception calling to prioritize VIP guests
  
• Integrated hotel phone system dashboards
  
• Booking support tracking for reservations and inquiries
  
• Call recording and analytics for performance monitoring

Pricing: They offer plans based on business requirements and customized pricing

G2 Review: 4.0/5

4. Vonage Business Communications

Vonage offers flexible VoIP solutions for hospitality, including hospitality telephony, reception calling, and mobile integration for on-the-go staff.

• Mobile-enabled guest communication for concierge teams
  
• Smart call routing within the hotel phone system
  
• Analytics for booking support and staff efficiency
  
• Secure, cloud-based hospitality telephony features

Pricing: See complete plans here

G2 Reviews:4.2/5

5. Aircall

Aircall is a user-friendly VoIP platform ideal for small to medium-sized hotels. It combines reception calling, guest communication, and booking support in a single, easy-to-manage interface.

• Intuitive hotel phone system management for front desk
  
• Integrated reception calling with call tagging
  
• Analytics dashboards for booking support optimization
  
• Cloud-based hospitality telephony for multi-location hotels

Pricing: The basic plan starts at $30 per month.

G2 Rating: 4.3/5

Why choose FreJun for seamless hotel phone system management?

Managing multiple extensions, departments, and locations can be challenging for large hotels. FreJun simplifies hotel phone system administration by centralizing call handling, providing real-time dashboards, and enabling secure guest communication across teams. Staff can monitor call queues, track response times, and ensure that VIP guests receive prioritized service.

• Centralized hotel phone system management for multiple departments
  
• AI-assisted reception calling to improve guest satisfaction
  
• Performance tracking and booking support analytics
  
• Scalable solution for multi-location hospitality businesses

Ready to get started?  Sign up here.

Want a walkthrough first?  Book a quick demo.

Key Takeaways

Hotels need specialized VoIP solutions to manage high volumes of guest communication, coordinate staff, and provide efficient reception calling. Platforms like FreJun offer integrated hospitality telephony, smart call routing, and booking support, improving both guest satisfaction and operational efficiency.

By tracking performance and providing actionable analytics, FreJun allows managers to optimize workflows, reduce missed calls, and ensure a consistent, high-quality experience for every guest. Investing in modern VoIP technology is no longer optional for hotels it’s essential for staying competitive. AI-powered platforms like FreJun combine hotel phone system management, reception calling, and booking support into a single, scalable solution for hospitality businesses.

Final Thoughts

The hospitality industry needs VoIP solutions that do more than basic calling. In addition, platforms should support guest communication, reception calling, and hotel phone system tasks while also adding easy analytics and clear performance tracking. Because of this, hotels look for tools that are simple to use and quick to set up. Overall, FreJun stands out, since it offers flexible, scalable options that simplify daily work and, at the same time, improve the guest experience.

Hotels that start using VoIP see faster operations, smoother staff teamwork, and higher guest satisfaction. Moreover, AI-driven insights and built-in booking support help teams handle every call and message quickly and professionally. To begin, use FreJun at the front desk and concierge areas. Then, expand it to room service and housekeeping. This way, the rollout is smooth, and you immediately notice better guest communication and day-to-day efficiency.

Further Reading: Top 9 VoIP Providers: Best Cloud Calling & Business Phone Systems Compared    

Sign up with FreJun to simplify business communication and improve support efficiency.

Book a FreJun Demo to see how FreJun can transform your business communication

FAQs