140 Series Number in India: Complete Guide for Telemarketers and Businesses 2026

140 Series: Key Facts at a Glance

Item	Detail
Regulation	TCCCPR, 2018 (Second Amendment, 12 Feb 2025)
Governing body	TRAI and DoT
Applies to	All businesses making promotional or telemarketing voice calls in India
Number series	140xxxxxxx (10-digit, starting with 140)
First-violation penalty	Rs 2,00,000
Blacklist trigger	5 valid complaints in any rolling 10-day period
DLT registration	Mandatory before any promotional call can be made
Key 2024 change	160 series introduced for service/transactional calls; 140 restricted to promotions only

• The 140 series number in India is reserved by DoT exclusively for promotional and telemarketing voice calls. It cannot lawfully carry service or transactional content.
• Every 140 series number must be registered on the TRAI DLT platform. Every call script must use a pre-approved template with a valid Template ID.
• The TCCCPR Second Amendment (12 February 2025) set penalties at Rs 2 lakh for the first violation, Rs 5 lakh for the second, and Rs 10 lakh per instance from the third onwards.
• Businesses that make promotional calls from standard 10-digit mobile numbers risk classification as Unregistered Telemarketers, triggering usage caps and eventual disconnection.
• FreJun provides end-to-end 140 series provisioning, DLT template management, CRM-integrated dialling, and call compliance infrastructure for Indian businesses.

The 140 series number in India is one of the most important numbering allocations in Indian telecom regulation. Businesses making outbound promotional calls need to understand exactly what the 140xxxxxxx series means, how it works, and what TRAI requires. Getting this wrong does not just result in a fine. It can lead to a one-year telecom blacklisting that shuts down every outbound call your business makes.

Furthermore, the regulatory landscape shifted in 2024 and 2025. DoT introduced the 160 series in May 2024, creating a hard legal boundary between promotional calls (140) and service or transactional calls (160). Businesses that ignore this boundary face compounding penalties under telecom law and sectoral regulation. This guide covers everything your compliance, operations, and marketing teams need to know.

In this article:

• What Is the 140 Series Number in India?
• 140 Series vs 160 Series: What Is the Difference?
• Who Can Use a 140 Series Number in India?
• How Does DLT Registration Work for 140 Series Numbers?
• What Rules Apply to 140 Series Promotional Calls?
• What Are the Penalties for Misusing a 140 Series Number?
• How Can Consumers Block 140 Series Calls?
• How FreJun Helps Businesses Use 140 Series Numbers Compliantly
• Frequently Asked Questions about the 140 Series
• Key Takeaways

Quick Answer: The 140 series number in India is a DoT-allocated range for outbound promotional and telemarketing voice calls. Businesses must register on the TRAI DLT platform, use pre-approved templates, and comply with TCCCPR 2018 rules. Since May 2024, the 140 series covers promotions only; service and transactional calls must use the 160 series instead.

What Is the 140 Series Number in India?

The 140 series number exists because India faced a structural problem in outbound commercial communications. Before DoT designated the 140 series formally, businesses used ordinary 10-digit mobile numbers for promotional calls. Consumers quickly distrusted unfamiliar numbers, and genuine service calls went unanswered. DoT and TRAI created the 140 series to give promotional callers a distinct, identifiable range. Consumers could then choose to engage or block, on their own terms.

How the 140 Series Number System Works in Practice

Specifically, the 140xxxxxxx series functions as the designated outbound range for telemarketing. A business that wants to make promotional calls must first register as a Principal Entity (PE) on the DLT platform. Next, it must register its calling scripts as pre-approved content templates. Only after completing both registrations may the business dial from a 140 number.

Moreover, every call passes through the DLT system. The system validates the Template ID against the originating number in real time. If the template does not match or has been revoked, the TSP blocks the call before it connects. In practice, businesses cannot improvise call scripts. Any pitch change requires a template update first.

The practical takeaway for your compliance team: the 140 number is not merely a phone number. It is a regulated calling credential tied to your DLT registration, your approved templates, and your consent records. All three must stay current for every call to remain lawful.

FreJun provisions 140 series numbers, handles DLT registration, and keeps your templates current so your calling infrastructure stays compliant from day one. No credit card needed to get started.

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140 Series vs 160 Series: What Is the Difference?

The 140 series and the 160 series serve entirely different legal purposes. Using the wrong series for the wrong type of call is a direct violation of the TCCCPR. Understanding this distinction is, therefore, the single most critical compliance decision when setting up outbound calling in India.

140 Series vs 160 Series: Side-by-Side Comparison

Criterion	140 Series	160 Series
Purpose	Promotional and telemarketing calls only	Service and transactional calls only
Who receives it	Any registered business or telemarketer	Verified Principal Entities; 1601 sub-prefix for BFSI regulated by RBI, SEBI, PFRDA, IRDAI
Introduced by	DoT (formalized under TCCCPR 2018)	DoT Press Release, PRID 2022249, 30 May 2024
Content allowed	Sales pitches, offers, campaigns, telemarketing	OTPs, account alerts, EMI reminders, transaction confirmations
Consumer perception	Promotional; consumers may ignore or block	Legitimate service call; consumers trust this prefix
Can make promotional calls?	Yes	No, strictly prohibited
Can make service/transactional calls?	No	Yes

Why the 140 vs 160 Series Boundary Matters for BFSI

Before May 2024, many BFSI entities made legitimate service calls from 140 numbers because no separate series existed. The DoT’s press release of 30 May 2024 (PRID 2022249) formally ended that practice. It allocated the 160xxxxxxx series exclusively for service and transactional calls. Financial entities regulated by RBI, SEBI, PFRDA, and IRDAI must use numbers starting with 1601 for their service calls.

Subsequently, TRAI issued a Direction on 19 November 2025 (PRID 2191647) mandating the phase-wise adoption of the 1600 series by BFSI entities. SEBI-regulated Mutual Funds and AMCs must complete migration by 15 February 2026. Qualified Stockbrokers must migrate by 15 March 2026. A parallel Direction on 16 December 2025 (PRID 2205350) brought IRDAI-regulated insurers into the same mandate.

In practice, BFSI entities now need both series. The 140 series covers outbound promotional campaigns. The 160 series covers all service and transactional communications. Non-BFSI businesses making purely promotional calls continue operating only on 140. What this means for your compliance team: mixing the two series carries independent legal liability under the TCCCPR Second Amendment, 2025.

Who Can Use a 140 Series Number in India?

Any legally constituted business entity in India may apply for a 140 series number. First, it must complete mandatory DLT registration with a licensed Telecom Service Provider. There is no sector restriction on 140 series numbers. E-commerce companies, banks, NBFCs, EdTech platforms, insurance firms, real estate developers, BPOs, and any entity making outbound promotional calls can register.

140 Series Users: Principal Entity vs Telemarketer Defined

Additionally, the TCCCPR makes the PE vicariously liable for its registered Telemarketer’s conduct. This is a crucial point for compliance teams to document. If a BPO partner makes non-compliant calls using your header, your entity bears primary legal responsibility, not the BPO. Therefore, contracts between a PE and its TMs must explicitly allocate compliance obligations and provide audit rights over call records and template usage.

Which Sectors Commonly Use the 140 Series for Promotional Calls?

In practice, the 140 series supports outbound promotional calling across a wide range of industries. The following sectors are among the most active users:

• Banking and NBFCs: Credit card offers, loan pre-approvals, investment product campaigns. Note: service calls to existing customers must now use 1601.
• Insurance companies: Policy renewal reminders framed as offers, new product launches, upsell campaigns.
• EdTech platforms: Course enrollment drives, scholarship announcements, admission reminders.
• E-commerce and D2C brands: Sale announcements, cart abandonment nudges, loyalty programme communications.
• Real estate developers: Site visit invitations, new launch notifications, broker outreach programmes.
• Stockbrokers and fintechs: New product announcements, trading platform promotions. Service calls to existing customers must shift to 1601 by March 2026.
• BPOs and contact centres: Acting as registered Telemarketers for multiple PEs simultaneously.

What this means for your compliance team: the 140 series is the correct vehicle for promotional outreach across all these sectors. However, DLT registration, template approval, and consent management infrastructure must be in place before the first call goes out.

How Does DLT Registration Work for 140 Series Numbers?

DLT registration is the non-negotiable foundation of any lawful 140 series calling operation. Without it, every call made classifies as Unsolicited Commercial Communication from an Unregistered Telemarketer. That classification exposes the business to warnings, usage caps, and eventual disconnection of all telecom resources.

Step-by-Step: How to Get a 140 Series Number via DLT

1. Choose your access provider: Select a licensed TSP that operates a DLT node. Jio, Airtel, Vodafone Idea, and BSNL all operate DLT platforms. You register with one, and the registration propagates across all TSPs through the blockchain-based system.
2. Register as a Principal Entity: Submit your entity name, GST number, PAN, registered address, and authorised signatory documents. The TSP verifies your eligibility. Typical turnaround is 3 to 7 working days for first-time applicants.
3. Register your Sender ID (Header): Your Sender ID is the name or number your target audience sees. For voice calls, this is your allocated 140xxxxxxx number. Register it under your PE account.
4. Register your content templates: Upload every call script or IVR flow you intend to use. Each template receives a unique Template ID. The template must accurately describe the call’s purpose. Any material deviation during a live call is a violation.
5. Link your Telemarketer (if applicable): If you engage a BPO or call centre, formally link their registered TM account to your PE account before they make any call on your behalf.
6. Begin calling: Once all registrations are approved and linked, your TSP assigns your 140 number and activates outbound dialing. Every outgoing call passes the Template ID check in real time before connecting.

140 Series Template Registration: Common Pitfalls to Avoid

In my practice advising telecom-sector clients, template registration causes the longest delays. First-time registrants frequently take 2 to 3 weeks if they submit vague templates. DLT platform reviewers reject templates that say things like “we will discuss financial products.” Be specific: name the product, describe the agent’s exact opening line, and state the action you request from the consumer.

Moreover, templates must update whenever your campaign script changes. Businesses that use an outdated approved template while agents deliver a different pitch create a dual violation. The live call deviates from the registered template. That deviation also makes the call unregistered by definition. Both conditions trigger enforcement independently.

What this means for your operations team: template management is an ongoing discipline, not a one-time setup. Assign clear ownership to someone who can update templates before every new campaign launches.

What Rules Apply to 140 Series Promotional Calls?

The TCCCPR, 2018 as amended by the Second Amendment of 12 February 2025 imposes comprehensive operational restrictions on 140 series calling. Compliance requires attention to all of them simultaneously, not just the headline penalty provisions.

Purpose Restriction: Promotional Content Only on 140 Series

First and most critically, the 140 series covers promotional and telemarketing content only. The DoT’s 30 May 2024 press release (PRID 2022249) formally removed service and transactional content from the 140 series by allocating the 160 series for that purpose. A business that attempts to deliver an OTP, a loan repayment reminder, or a post-purchase service notification from a 140 number violates the purpose restriction directly.

Additionally, content that mixes promotional and transactional elements in the same call script counts as promotional in its entirety if the primary intent is commercial. TRAI does not recognise hybrid-purpose calls as a separate category. Your legal team should review every script to confirm it contains no service or transactional content before template submission.

Consent and DND Rules for 140 Series Calls

Consent management is the second pillar of 140 series compliance. The TCCCPR requires businesses to respect the National Do Not Disturb (DND) registry and consumers’ individual preferences registered through their TSP. Specifically:

• Consumers with a full DND preference may not receive any promotional calls, regardless of how the business frames the content.
• Consumers with a category-specific preference (e.g., “no calls about financial products”) may not receive promotional calls in that category, even without a full DND registration.
• Once a consumer opts out of a promotional category, the entity must not contact them again for that purpose for 90 days from the opt-out date.
• Explicit consent for a specific promotional communication is valid for only 7 days from the date it was granted.

Notably, the Digital Consent Acquisition (DCA) framework on the DLT platform now governs how consent is captured and stored. Paper-based or verbal consent without a DCA record is insufficient for audit purposes under the TCCCPR Second Amendment, 2025.

Permitted Calling Hours for 140 Series Telemarketers

The TCCCPR restricts outbound promotional calls to between 09:00 and 21:00 hours, Indian Standard Time. Calls made outside these hours violate the regulations regardless of consumer consent. Furthermore, TRAI may impose a usage cap of a maximum of 20 outgoing voice calls per day per number on any sender found to be making excessive or repeated calls.

In practice, this cap applies during enforcement action, not as a standing rule. However, businesses running high-volume outbound campaigns should note that any complaint-driven investigation can trigger an immediate usage cap on all their 140 numbers. That effectively cripples campaign operations until the matter resolves.

Caller ID and Anti-Spoofing Rules on 140 Series Numbers

Spoofing or masking caller identification is prohibited under the Telecommunications Act, 2023. Section 42 of that Act criminalises tampering with telecommunication identifiers. Penalties reach up to three years imprisonment, a fine of up to Rs 50 lakh, or both. The TCCCPR additionally requires that the originating number on the consumer’s handset must be the actual allocated 140 number, with no virtual overlay or masking.

Furthermore, DoT’s Calling Name Presentation (CNAP) regime mandates accurate caller identity disclosure. Businesses that use virtual numbers or routing layers that change the displayed caller ID risk criminal exposure under the Telecommunications Act, 2023, separate from any TCCCPR penalty. What this means for your technology team: any dialing software used must present the registered 140 number without modification.

Record-Keeping Obligations for 140 Series Callers

The Principal Entity must retain complete Call Detail Records (CDRs) for the minimum period specified in the TSP’s licence conditions. Beyond CDRs, the compliance team must also retain:

• Template IDs for each call, mapped to the corresponding CDR entry.
• All consent records captured through the DCA framework.
• Call recordings where applicable.
• Complaint logs with resolution timelines.

For BFSI entities, the Digital Personal Data Protection Act, 2023 adds a further layer. As a Data Fiduciary, the entity must document the lawful basis for processing personal data in each call. It must also demonstrate purpose limitation and maintain retention controls producible on demand. Businesses treating call records as a tactical archive rather than a legal asset are underprepared for regulatory scrutiny.

The practical takeaway: your call compliance infrastructure must integrate CDR logging, template mapping, and consent records in a single auditable system from day one, not assembled under pressure after a complaint arrives.

FreJun centralises CDR logging, template management, and consent records in one dashboard. Most compliance teams are fully configured within a week. Book a call to walk through the exact workflow for your organisation.

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What Are the Penalties for Misusing a 140 Series Number?

The penalties for misusing a 140 series number are multi-layered. A single non-compliant calling pattern can simultaneously trigger action under telecom law, sectoral regulation, and data protection law. Understanding the full penalty stack is essential for any compliance officer conducting a risk assessment.

140 Series Violation: TCCCPR Financial Penalties

Under the TCCCPR Second Amendment dated 12 February 2025, graded financial disincentives apply per instance of violation:

• First violation: Rs 2,00,000
• Second violation: Rs 5,00,000
• Third and subsequent violations: Rs 10,00,000 per instance

These disincentives are levied on the access provider and typically cascade contractually to the Principal Entity. They apply separately for registered and unregistered senders. They are also additional to any penalties for non-fulfilment of other TCCCPR obligations, such as invalid complaint closures.

140 Series Blacklisting: Service Suspension Rules

Materially more disruptive than the financial penalty is the service suspension power. The blacklist trigger now applies after 5 valid complaints in any rolling 10-day period, down from the prior threshold of 10 complaints in 7 days. The enforcement progression is:

• First violation of the complaint threshold: Outgoing services on all telecom resources of the sender are barred for 15 days.
• Subsequent violations: All telecom resources of the sender, including PRI lines, SIP trunks, and 140 numbers, disconnect across all TSPs for one year. The sender is also blacklisted.

For a business whose revenue depends on outbound calling, a one-year blacklist is operationally catastrophic. No outbound calls can go out for the full duration, including customer service lines, OTP delivery, and collections. Industry reports indicate roughly 147 million spam complaints were filed in India in 2024. That figure illustrates the scale of consumer response and the regulatory pressure TRAI faces to enforce aggressively.

Unregistered 140 Series Calls: Telemarketer Classification Risk

Additionally, any business making promotional calls from standard 10-digit mobile numbers instead of a registered 140 number becomes an Unregistered Telemarketer (UTM). The enforcement progression for UTMs: a warning for the first violation; a usage cap of maximum 20 outgoing voice calls per day for six months on the second; disconnection of all telecom resources on third and subsequent violations.

The practical implication: using your personal or company mobile number for a promotional campaign exposes every telephone resource your business controls to eventual disconnection. What this means for your marketing team: no promotional calling activity should proceed without a confirmed, active 140 series DLT registration in place.

Sectoral and Criminal Liability for 140 Series Misuse

Beyond telecom penalties, BFSI entities face sectoral regulator action independently of any TRAI enforcement. RBI may act under Section 35A of the Banking Regulation Act, 1949, or Section 46 for monetary penalties. IRDAI may act under Sections 102 to 105B of the Insurance Act, 1938. SEBI may levy penalties under Section 15HB of the SEBI Act, 1992.

In aggravated cases involving caller ID spoofing or impersonation, criminal exposure arises under Section 42 of the Telecommunications Act, 2023 and Sections 66C and 66D of the Information Technology Act, 2000. The reputational damage from a public enforcement action frequently exceeds the direct financial penalty. Therefore, treating compliance as a cost centre rather than a risk management function is a structurally unsound position for any public-facing financial entity.

How Can Consumers Block 140 Series Calls?

Consumers have multiple channels to block or reduce promotional calls from the 140 series. Understanding these channels matters for businesses because consumer complaints filed through them directly feed the TRAI enforcement pipeline.

How to Stop 140 Series Calls via DND Registration

First, a consumer can register on the National DND registry by calling 1909 or using their TSP’s customer service channel. Registration takes effect within 7 working days. After registration, the consumer may block all commercial communications entirely (Full DND). Alternatively, they can register category-specific preferences blocking only certain promotional call types, such as finance, real estate, or education.

Additionally, the TRAI DND app allows consumers to file complaints about specific 140 series calls directly from their call log. Each complaint enters the TSP’s complaint management system and counts toward the blacklist trigger threshold. Consumers do not need prior DND registration to file a complaint under the TCCCPR Second Amendment, 2025. That is a significant tightening of the rules that businesses often overlook.

How to Block 140 Calls on iPhone, Android, and Samsung Devices

On iPhones running iOS 13 and above, consumers can enable Silence Unknown Callers under Settings, Phone. This silences any call from a number not in the contact list, including 140 series numbers. On Android devices, the built-in phone app includes a Spam and Call Screening feature. It automatically identifies and blocks numbers flagged in Google’s database, which includes many 140 series telemarketers.

Samsung Galaxy devices running One UI offer a similar feature under Phone, Settings, Block Numbers. Users can block numbers starting with specific prefixes. Furthermore, third-party apps such as Truecaller identify and block spam calls using community-sourced databases, including 140 series promotional callers.

For businesses, high Truecaller spam scores devastate pickup rates even for fully compliant promotional calls. Consequently, campaign effectiveness increasingly depends on consumer trust and content relevance, not just volume. A well-targeted, well-timed call from a compliant 140 number will always outperform a high-frequency blanket campaign that generates spam complaints.

How FreJun Helps Businesses Use 140 Series Numbers Compliantly

FreJun is India’s cloud telephony and AI-powered calling platform for BFSI, SaaS, and enterprise teams that need compliant outbound calling at scale. For businesses operating on the 140 series, FreJun provides the complete infrastructure layer so that your legal and marketing teams can focus on campaign strategy rather than regulatory plumbing.

FreJun’s 140 Series Compliance Features

• 140 number provisioning: FreJun provisions 140xxxxxxx numbers through licensed TSPs and handles all entity-level DLT registration, reducing your setup timeline from weeks to days.
• DLT template management: FreJun’s platform manages your content template library, tracks approval status, and alerts you before outdated templates cause a live call violation.
• CRM-integrated dialing: Deep integrations with HubSpot, Zoho, Salesforce, and LeadSquared mean that call records, consent status, and opt-out flags sync automatically.
• CDR logging and audit trail: Every call generates a complete CDR entry linked to its Template ID and consent record, giving your compliance team a single auditable source for any regulatory inquiry.
• Dual-series support: BFSI entities needing both 140 (promotional) and 160/1601 (service and transactional) numbers can manage both through a single FreJun account, with routing logic that enforces series segregation at the system level.
• AI call coaching: FreJun’s AI scores every call against your registered template, flags deviations, and surfaces coaching opportunities for agents whose live scripts drift from the approved content.

In practice, the clients I work with in the telecom compliance space find that the biggest compliance risk is not intentional violation but operational drift. Agents improvise scripts. Campaigns launch before templates are updated. Consent records fall out of sync with CRM data. FreJun’s platform addresses all three failure modes systematically.

For more context on the broader compliance landscape for BFSI calling operations, see our comprehensive BFSI Communication Compliance Guide 2026. Also review the 160 series vs 140 series comparison and our TCCCPR 2018 compliance guide.

Frequently Asked Questions about the 140 Series

What is the 140 series number in India and what is it used for?

The 140 series number (140xxxxxxx) is a DoT-allocated 10-digit range designated exclusively for promotional and telemarketing voice calls in India. Any business making outbound promotional calls must use a 140 number registered on the TRAI DLT platform. It cannot lawfully carry service alerts, OTPs, or transactional communications, which require the 160 series instead.

140 series vs 160 series: what is the difference?

The 140 series covers promotional and telemarketing calls only. The 160 series is reserved for service and transactional calls by verified Principal Entities. DoT formally created this separation through its Press Release of 30 May 2024 (PRID 2022249). Mixing content types across the wrong series is an independent TCCCPR violation, regardless of whether the entity holds valid registrations for both series.

What is the penalty for making promotional calls without a 140 series number?

Businesses making promotional calls without a registered 140 number are classified as Unregistered Telemarketers under TCCCPR. Penalties escalate from a warning on the first violation, to a 20-calls-per-day usage cap for six months on the second, to full disconnection of all telecom resources on subsequent violations. Financial penalties under the TCCCPR Second Amendment 2025 reach Rs 10 lakh per instance from the third violation onwards.

How do I apply for and get a 140 series number in India?

Register as a Principal Entity on the DLT platform of any licensed TSP (Jio, Airtel, Vodafone Idea, or BSNL). Submit your entity documents, register your Sender ID and content templates, and link any Telemarketer you engage. After approval, the TSP assigns your 140 number and activates outbound calling. FreJun can manage this entire registration process end to end.

Are 140 series telemarketing calls legal in India?

Yes, 140 series calls are fully legal when the entity is DLT-registered, uses pre-approved content templates, respects DND preferences, calls only between 09:00 and 21:00 IST, and complies with all TCCCPR rules. Calls made without DLT registration, outside permitted hours, or to consumers who have opted out are unlawful and subject to TRAI enforcement action.

How can I permanently stop receiving promotional calls from 140 series numbers?

Register on the National DND registry by calling 1909 or via your TSP’s app. You can opt out of all commercial calls (Full DND) or specific categories. Use the TRAI DND app to file complaints directly from your call log. You can also enable Silence Unknown Callers on iPhone or use Android’s built-in call screening to block 140 series calls automatically.

Can BFSI entities use a 140 number for loan EMI reminders?

No. EMI reminders to existing customers are service or transactional communications, not promotional content. BFSI entities must make such calls from a 1601xxxxxxx number, not from a 140 number. Using a 140 number for EMI reminders directly violates the purpose restriction under TCCCPR and the DoT 30 May 2024 allocation mandate (PRID 2022249).

Key Takeaways

• The 140 series number in India is the legally mandated channel for outbound promotional and telemarketing voice calls. Using any other number type for promotions exposes a business to Unregistered Telemarketer penalties under TCCCPR.
• The DoT’s 30 May 2024 press release (PRID 2022249) created a hard legal boundary: 140 for promotions, 160 for service and transactional calls. BFSI entities now need both series for different communication types.
• DLT registration, template approval, consent management, and CDR logging are prerequisite conditions for every lawful outbound call from a 140 number. They are not optional compliance steps.
• The TCCCPR Second Amendment (12 February 2025) raised penalties to Rs 2 lakh per first violation, Rs 5 lakh per second, and Rs 10 lakh per subsequent instance. The blacklist trigger is now 5 complaints in 10 days, with a maximum one-year blacklist across all TSPs.
• Consumer complaint channels, including the TRAI DND app and the 1909 helpline, feed directly into TRAI’s enforcement system. High complaint volumes from poorly targeted campaigns can trigger blacklisting even for technically registered entities.
• Template management is an ongoing operational discipline. Every campaign script change requires a template update before the campaign launches.
• FreJun provides end-to-end 140 and 160 series infrastructure, including DLT registration, template management, CRM integration, CDR logging, and AI call coaching, for businesses across BFSI, EdTech, e-commerce, and enterprise sectors.

Compliance Disclaimer

Disclaimer: This article is published for informational purposes only and represents FreJun’s understanding of the relevant legal and regulatory position based on its own independent research and interpretation of publicly available materials. It should not be construed as legal advice, legal opinion, or regulatory guidance. Readers are encouraged to seek independent legal counsel or consult the appropriate regulatory authorities before taking any action based on the information contained herein. While reasonable efforts have been made to ensure the accuracy and completeness of the information presented, laws, regulations, interpretations, and enforcement positions may evolve or vary based on specific facts and circumstances. FreJun does not warrant that the contents are free from inaccuracies, omissions, or inadvertent errors and shall not be responsible or liable for any misinformation, inaccuracies, or reliance placed upon the contents of this article, whether published knowingly or unknowingly.

References and Sources

• DoT Press Release, 30 May 2024 (PRID 2022249) — pib.gov.in
• TRAI Direction, 19 November 2025 (PRID 2191647) — pib.gov.in
• TRAI Direction, 16 December 2025 (PRID 2205350) — pib.gov.in
• TCCCPR Second Amendment, 12 February 2025 — trai.gov.in (PDF)
• TCCCPR 2018 — trai.gov.in
• Telecommunications Act, 2023 — dot.gov.in
• DPDP Act, 2023 — meity.gov.in

For Any Questions Reach Out to Our Legal Team

About the Author: Nimish Gavali is a Legal and Compliance Analyst and appointed Data Protection Officer (DPO) with prior experience practising before the Hon’ble Bombay High Court. Having transitioned into a corporate role, he advises on telecom regulation, digital compliance, data governance, and customer communication frameworks. His work spans TRAI regulations, DoT licensing, the TCCCPR 2018 and related amendments, DLT registration, and the 160 and 140 series numbering framework, with a focus on BFSI and communication platforms navigating compliant customer-outreach architectures. Prior to his in-house role, he worked on regulatory, civil, and commercial matters before the Bombay High Court. He holds an LL.B. from Government Law College, Mumbai, an LL.M. in Business and Corporate Law, and a Diploma in Cyber Laws. Connect on LinkedIn