In India, a country with a burgeoning economy and a thriving business sector, companies are on the lookout for powerful and reliable outbound calling software to seamlessly connect with their customers, suppliers, and teams. The right calling software can be the key to unlocking enhanced communication and productivity, which in turn can lead to increased customer satisfaction and business growth. Understanding the significance of this technology, we have dedicated time and effort to research and compile a comprehensive list of the top 13 outbound calling software that you can consider for your business in India. This list is designed to cater to a variety of business needs, whether you’re a small startup or a large corporation.
1. FreJun
FreJun is a cloud-based calling system that offers a suite of features designed to improve the efficiency and effectiveness of business communication. The flexibility and integration capabilities of FreJun make it an attractive choice for businesses of all sizes. Without necessitating any hardware or complex setup, FreJun provides crystal-clear voice quality, call recording, call queuing, and real-time analytics features. What’s more, it effortlessly integrates with popular CRM and helpdesk tools, making it a versatile option for businesses looking to enhance their customer service and sales efforts. FreJun’s platform is also known for its intuitive user interface, which allows for easy navigation and management of calls, ensuring that businesses can maintain high levels of productivity.
Key features: Call routing, virtual number, autodial, reports & analytics, call transcript, voice broadcast, and CRM integration.
Pricing: The basic plan starts at $16.99/mo
G2 Review: 4.9 out of 5
2. CallHippo
CallHippo stands out for its exemplary call management and tracking features. It provides unique solutions like smart call forwarding, which ensures that no call goes unanswered by routing them to the right agent or department. Call queuing is another feature that helps manage high call volumes efficiently, while interactive voice responses (IVR) guide callers through a menu to help them reach the appropriate contact. Plus, its user-friendly interface and customisable settings make it a top pick for businesses that prioritise ease of use and flexibility. CallHippo’s analytics dashboard also offers insights into call patterns and performance, enabling businesses to make data-driven decisions.
Key features: Power dialer, call forwarding, call transfer, call queuing, call barging, call recording, and call analytics.
Pricing: The basic paid plan starts at $18/mo.
G2 Review: 4.4 out of 5
Further Reading: Top 7 VoIP Providers in Singapore
3. Dialer360
Dialer360 is a feature-rich outbound calling solution that is designed to maximise your team’s productivity. With robust features like predictive dialling, which reduces the time spent waiting between calls, voicemail drops for leaving pre-recorded messages, and real-time reporting for up-to-the-minute analytics, Dialer360 is a powerhouse for call centres and sales teams. Moreover, it’s cloud-based and offers top-tier security, ensuring your business information remains safe. The platform’s emphasis on efficiency and security makes it a reliable choice for businesses that handle sensitive information and require a high volume of calls.
Key Features: Agent statusboard, CRM, internal chat, webphone, recording portal, and local caller ID.
Pricing: Contact the sales team for pricing details.
G2 Ratings: 4.4 out of 5
4. Knowlarity
Known for its comprehensive cloud-based communication solutions, Knowlarity is preferred by many Indian businesses. It offers an impressive suite of features like automated call distribution, which ensures calls are routed to the right agents; call barge-in, which allows supervisors to join calls to assist or monitor; and call whispering, where supervisors can coach agents during a call without the customer hearing. Also notable is its advanced AI-based analytics, which provides deep insights into call patterns and customer behaviour, and 24/7 customer support, ensuring that businesses have access to assistance whenever needed.
Key Features: Cloud contact centre, IVR, number masking, lead management, promotional SMS, speech analytics, and text-to-speech.
Pricing: The basic plan starts at Rs.1,999/mo. They also offer customised plans.
G2 Ratings: 4.5 out of 5
5. Leaddesk
If your business relies heavily on sales and customer service, Leaddesk is a strong contender. Its powerful features, like automatic dialling, which streamlines the calling process; call blending, which allows agents to handle both inbound and outbound calls; and script guidance, which provides agents with prompts and information during calls, help streamline your operations. Plus, it provides an efficient customer service interface on mobile devices, making it accessible for teams on the go. Finally, Leaddesk’s focus on sales and customer service makes it an ideal choice for businesses looking to improve their customer engagement and conversion rates.
Key Features: Click-to-call, power dialer, predictive dialer, IVR, gamification, workforce management, and CRM integrations.
Pricing: Basic plan starts at 99€ per license per month
G2 Review: 4.3 out of 5
6. Exotel
Exotel excels with its easy-to-use, scalable, and reliable cloud communication platform. It captivates users with features like virtual phone numbers, which allow businesses to establish a local presence anywhere; an interactive dashboard, which provides a comprehensive view of call activities; and real-time call analytics, which offer actionable insights. Additionally, Exotel offers SMS and WhatsApp business APIs, making it a comprehensive communication solution that extends beyond voice calls. Above all, this integration with popular messaging platforms ensures that businesses can reach customers on their preferred channels.
Key Features: Call recording, call transfer, reports and analytics, real-time notifications, auto-dialer, and live dashboard.
Pricing: The basic plan starts at ₹9999 with a 5-month validity
G2 Review: 4.3 out of 5
7. Talkdesk
Lauded for its innovative design and user-friendly interface, Talkdesk offers sophisticated features like an AI-based assistant, which helps automate routine tasks; voice and screen recording for quality monitoring; and omnichannel customer engagement, which allows businesses to interact with customers across various platforms. With its enhanced analytics, businesses get an insightful understanding of their customer interactions, enabling them to tailor their communication strategies for better results. Talkdesk’s commitment to innovation and user experience makes it a standout choice for businesses that value cutting-edge technology and ease of use.
Key Features: Voice engagement, self-service authentication, interaction recording, agency coaching, and performance.
Pricing: The basic plan starts at $75/mo
G2 Review: 4.4 out of 5
8. Ozonetel
Ozonetel provides scalable cloud communication solutions that cater to businesses of all sizes. Its key features include multi-channel support, which allows businesses to communicate with customers through voice, email, chat, and social media; call tracking for detailed analysis of call campaigns; predictive dialer, which uses algorithms to improve call connect rates; and IVR for efficient call routing. Ozonetel is also renowned for its excellent reliability and customer support, ensuring that businesses have a dependable communication system and the help they need to use it effectively.
Key features: Centralized call centre, track marketing campaigns, smart routing, direct number, toll-free number, and local numbers.
Pricing: Ozonetel provides customised pricing plans for customers.
G2 Review: 4.6 out of 5
9. Servetel
Servetel is an excellent choice for businesses seeking to streamline their customer service. It offers features such as toll-free numbers, which make it easy for customers to reach businesses without incurring charges; virtual phone numbers for establishing a local or international presence; and intelligent call routing to ensure calls are directed to the right agents. In addition, its standout characteristic is the detailed reporting and analysis that helps businesses make strategic decisions based on comprehensive data. Servetel’s focus on customer service and analytics makes it a valuable tool for businesses looking to enhance their customer support and gain insights into their operations.
Key Features: Call recording, detailed call tracking, call whispering, call barging, intercommunication, robust API, and Webhooks.
Pricing: Contact the sales team for customised pricing.
G2 Ratings: 5 out of 5
10. AVOXI
With the promise of superior voice quality and quick setup, AVOXI is an ideal solution for businesses seeking hassle-free telecommunication. It offers robust features like customizable call routing, which allows businesses to set up call flows that meet their specific needs; toll-free numbers for customer convenience; and virtual local numbers for over 120 countries, enabling businesses to have a global presence. Additionally, AVOXI’s emphasis on quality and ease of use makes it a popular choice for companies that want to establish a professional image and reach customers around the world.
Key Features – Skills-based routing, live monitoring, queue callback, call coaching, Interactive Voice Response (IVR), and advanced analytics.
Pricing – The most basic plan is available at $19.99 per user per month
G2 Ratings – 4.7 out of 5
11. Vonage
Vonage offers an array of communication solutions, including voice, video, messaging, and data analytics. It boasts intelligent features like programmable voice capabilities, which allow businesses to create custom call experiences and a flexible API for easy integration with other business applications. Additionally, Vonage is highly preferred for its robustness and adaptability, making it suitable for businesses that require a versatile and powerful communication platform.
Key Features: Click-to-dial, Automatic Call dialling, real-time dashboard, AI-driven insights, Virtual receptionist, Caller ID, DND, Call tagging
Pricing: The basic plan starts at $19.99/mo
G2 Review: 4.3 out of 5
Conclusion
And there you have it! This carefully curated list of the top 13 outbound calling software aims to help you make a well-informed decision for optimising your business communications in India. These outbound calling software tools not only offer powerful communication tools but also deliver analytical insights and integrations for overall business enhancement. They can meet the diverse needs of the Indian market, providing features that cater to businesses looking for scalability, security, user-friendliness, and advanced functionality. So, take your pick and transform your business communication today! In summary, with the right outbound calling software, you can improve customer engagement, streamline operations, and drive business success.