Gain actionable insights from every call
Enhance your customer experience with targeted post-call surveys powered by FreJun.
What is Post call survey?
The Post-Call Survey is a versatile tool that empowers agents to send customized feedback surveys to customers after a call. This feature provides crucial insights, enabling your team to enhance service quality and boost customer satisfaction.
How does Post call survey work?
1. Initiate survey
The agent initaites the survey, transferring the call to an automated IVR system.
2. Collect feedback
Customers answer pre-recorded questions using their phone’s keypad.
3. Analyze results
FreJun instantly captures responses for analysis and actionable insights.
Benefits of using Post call survey
Optimize agent performance
Identify top-performing agents, share best practices, and provide targeted training to improve overall team effectiveness.
Streamline quality assurance
Complement your existing QA processes with direct customer feedback, for a more comprehensive evaluation of call quality and agent performance.
Enhance resource allocation
Identify common issues and customer needs through survey responses, enabling better allocation of resources to address high-priority areas.
What our customers say about us
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