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FreJun Leadsquared

Leadsquared Integration

Drive revenue by aligning marketing, sales, and calling activities.

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FreJun – LeadSquared Integration Guide

FreJun integrates seamlessly with LeadSquared CRM to streamline outbound and inbound calling, enabling your sales and support teams to operate directly within the CRM interface. This guide covers the complete setup process, how calling works, and answers to frequently asked questions.

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Step-by-Step Setup Instructions

Step 1: Install the Universal Telephony App

  1. Log in to your LeadSquared account.
  2. Navigate to Apps → Marketplace.
  3. Search for Universal Telephony Connector.
  4. Click Install on the app.

Step 2: Configure the Connector

  1. After installation, click the Settings icon next to the app.
  2. Select Configure to open the configuration panel.

Step 3: Set Up API Endpoints

Inside the configuration panel, multiple integration options will appear on the left.

Agent Popup API

  • Click Agent Popup API.
  • Copy the API URL and share it with the FreJun team.

Call Log API

  • Click Call Log API.
  • Copy the provided URL and share it with the FreJun team to enable call logging.

Step 4: Configure Click-to-Call

  1. Go to the Click 2 Call section.

  2. Change the URL to:

    https://api.frejun.com/api/v1/integrations/create-call

  3. Set HTTP Method to POST.

  4. Under Custom Headers:

    • Name: Authorization
    • Value: Api-Key (provided by FreJun)

  5. Save the configuration.

Step 5: Add Virtual Numbers

  1. Click Virtual Numbers in the menu.
  2. Add your virtual number provided by FreJun.
  3. Optionally add a tag/name and click Save.

Step 6: Assign Numbers to Users

  1. Go to your LeadSquared Profile → Manage Users.
  2. Find and edit the users who need to use FreJun.
  3. In their profile:
    • Add the corresponding FreJun number under Agent Phone Numbers.
    • Go to the Other Details tab:
      • Assign a unique Telephony ID to each user.
      • Enable the Show Phone Call Popup option.
  4. Save the user settings.

How Calling Works with FreJun & LeadSquared

Integration Overview

FreJun’s integration allows users to make and receive calls directly within LeadSquared—without switching tabs or tools. The system logs every call, maps it to the correct lead, and stores it in the activity history for complete visibility.

Making Calls from LeadSquared

  1. Navigate to the Manage Leads page.
  2. Choose the lead you want to contact.
  3. Click on Lead Actions → Call.
  4. FreJun will initiate the call.

The user receives an incoming call from their FreJun number. Once answered, the user is connected directly to the lead.

Call Flow & Connection

  • Calls are triggered automatically — no manual dialing required.
  • Once the user answers, they are bridged to the target lead.
  • This process improves speed and reduces errors during outreach.

Post-Call Tracking

  • After the call ends, details are automatically logged in the lead’s Activity History.
  • Logged information includes:
    • Call Type (Incoming/Outgoing)
    • Call Duration
    • Time and Date
    • Recording Link (if enabled)
  • Users can review or download recordings from the same activity panel.

Managing Incoming Calls

  • Incoming calls to the user’s FreJun virtual number are also logged under the respective lead.
  • These calls appear in the same Activity History section.
  • Recordings for inbound calls are always accessible in the Activity History.

FAQs

To integrate FreJun with LeadSquared:

  1. Log in to your LeadSquared account.
  2. Go to Apps → Marketplace and install the Universal Telephony Connector.
  3. Configure the connector by setting up:
    • Agent Popup API
    • Call Log API
    • Click-to-Call settings
  4. Add virtual numbers and assign them to users under Manage Users.
  5. Share the required API details with the FreJun team for activation.

FreJun call logs are recorded in the Activity History tab of the respective lead in LeadSquared. This includes both incoming and outgoing calls.

This typically occurs when:

  • The virtual number isn’t properly mapped to the user
  • The integration settings are incomplete (e.g., missing API keys or Telephony ID)

To resolve these issues, check that:

  • The Universal Telephony App is configured correctly
  • Each user has a unique Telephony ID assigned and the correct virtual number mapped to their profile
  • The APIs shared with the FreJun team during configuration are correct

Yes. After completing the integration, you can make calls simply by opening a lead and clicking Lead Actions → Call. FreJun initiates the call automatically.

No. Dialing is fully automated. To make a call: First, select the specific lead you want to contact, then click on “Lead Actions” and choose “Call”. FreJun will automatically initiate the call by first calling your virtual number, then connecting you to the lead.

Yes. All incoming calls to FreJun virtual numbers are automatically logged under the corresponding lead’s Activity History, provided a matching phone number exists.

Yes. All answered calls are automatically recorded in FreJun. A recording link will be available inside the call activity log of a specific lead that the call is associated with. You can play or download the audio directly from there.

FreJun matches calls to leads using the phone number associated with the lead. If a match is found, the call log is attached automatically to that lead’s activity timeline.

Yes, There may be a short delay (typically under 10 seconds) between call completion and log visibility, but logs usually sync in near real time.

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