Automated Call Routing with IVR
Guide inbound calls through customizable menus to ensure they reach the right department, at the right time. Our simple and easy to use interface turns plans into a robust IVR workflow in minutes!
What is IVR?
IVR (Interactive Voice Response) is an automated phone system that interacts with callers through voice menus and keypad inputs.It handles initial call distribution so your team can focus on actual customer conversations.
Why Choose FreJun’s IVR?
Custom Menus
Design multi-level IVR systems in minutes, with simple and easy to pick up interface. Automate hours of work in seconds, even without technical expertise.
Effective Call Routing
Direct calls to the appropriate team or individual instantly based on the callers input, eliminating hold times and reducing customer frustration.
Professional Voice Branding
Upload custom audio messages or use text-to-speech for a personalized touch, with consistent brand voice across all customer touchpoints.
With FreJun’s IVR, reduce wait times and improve caller satisfaction.
Benefits For Your Business
Improved Call Distribution
Reduce misdirected calls and eliminate the need for manual call transfers between departments.
Enhanced Customer Experience
Provide immediate assistance and clear next steps, reducing customer wait times and frustration.
Operational Efficiency
Handle higher call volumes with existing staff by automating initial call classification and routing.
FAQs
Yes, FreJun allows you to build multi-level IVR menus for deeper call flows.
FreJun recommends using .wav files for best compatibility.
An IVR node represents a step in the call flow where audio is played and input is collected
No, each virtual number can be assigned to only one IVR flow.
FreJun highlights invalid nodes so they can be corrected before publishing.
Yes, user inputs are processed even during audio playback.
Only users with the “Manage IVR flow” permission can create or edit IVR flows.
Yes, once connected to an agent, the call is synced like any regular call.
What our customers say about us
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