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Last updated on May 28th, 2026 at 12:57 pm
Recruitment teams in India spend a significant portion of their day switching between their ATS and a separate phone app just to make calls. That context-switching kills productivity and causes call notes to fall through the cracks. Fortunately, CEIPAL (a cloud-based applicant tracking system) solves this by letting you make outbound calls directly from candidate and client profiles when you connect it with a cloud telephony provider like FreJun. This guide walks you through the exact setup, key features, and proven practices so your team can start calling from CEIPAL today.
In this article:
- How Does CEIPAL Support Outbound Calling in India?
- What Features Does CEIPAL’s Calling Integration Include?
- Why Make Calls Directly from CEIPAL?
- How to Set Up Outbound Calling in CEIPAL
- What Are the Best Practices for Outbound Calling via CEIPAL?
- What Common Challenges Come Up and How Do You Fix Them?
- Key Takeaways
- FAQs
Quick Answer: To make outbound calls from CEIPAL in India, connect your CEIPAL ATS account to FreJun under Settings, Integration, Telephony Services. Once you authorize the FreJun API key and configure user permissions, your team can click-to-call directly from any candidate or client profile. Calls log automatically, recordings save to the dashboard, and real-time analytics track every conversation.
Making outbound calls from CEIPAL in India requires connecting CEIPAL to a cloud telephony provider like FreJun, which unlocks click-to-call, automatic call logging, and real-time analytics directly inside your ATS dashboard.
What is CEIPAL Outbound Calling?
CEIPAL outbound calling is the ability to place phone calls directly from within the CEIPAL ATS platform using an integrated cloud telephony provider. For recruitment and sales teams in India, this removes the need to switch apps, keeps all call data inside CEIPAL, and makes every conversation trackable from day one.
Recruitment teams that connect FreJun to their ATS report cutting their average call setup time by eliminating app-switching entirely. No credit card needed and no complex IT setup required. Sign up, connect your CEIPAL account, and your team can start calling from candidate profiles within the same day.
How Does CEIPAL Support Outbound Calling in India?
CEIPAL is a cloud-based ATS (Applicant Tracking System) built for high-volume recruitment workflows. On its own, CEIPAL manages job postings, candidate pipelines, and client relationships. However, its real calling power comes from its open integration layer, which connects directly to cloud telephony providers like FreJun. Once connected, recruiters and sales professionals can initiate calls from any candidate or client profile using a single click, without leaving the CEIPAL dashboard.
In India, where recruitment teams often manage hundreds of candidate touchpoints per week, this integration matters. According to Gartner, recruiters who use integrated calling tools inside their ATS spend significantly less time on administrative tasks and more time on actual candidate conversations. FreJun’s routing technology is also optimized for Indian networks, which reduces dropped calls and connection delays that commonly affect VoIP calls in the region.
Additionally, all communication data centralizes inside CEIPAL automatically. FreJun logs every call, saves recordings, and pushes analytics back into the platform. This means managers can review call activity, coach recruiters based on real recordings, and track outreach performance without asking their team to fill in manual notes.
What Features Does CEIPAL’s Calling Integration Include?
CEIPAL’s telephony integration with FreJun gives recruitment and sales teams a full set of calling tools inside one platform. Here’s what you get when you connect the two systems:
- Click-to-Call: Place calls directly from candidate or client profiles inside CEIPAL with a single click. No dialing, no switching apps.
- Auto-Logging: FreJun automatically saves call details, duration, and outcomes back into CEIPAL. Your team never needs to enter notes manually.
- Call Recording: Every outbound call records automatically. Recordings are accessible directly from the CEIPAL dashboard for training, compliance, and quality review.
- Real-Time Analytics: Track call performance metrics including connect rates, call duration, and agent activity in real time.
- Multiple Virtual Numbers: Assign different caller IDs to different teams or regions, so candidates see a local number and answer more often.
- AI Call Summaries: FreJun generates automatic call summaries and transcripts after each conversation, saving recruiters time on post-call documentation.
Pricing:
- Standard: Starts at $14.49 per user, per month.
- Professional: Starts at $16.69 per user, per month.
G2 Rating: 4.9/5 (Read Reviews)
In a live demo, you’ll see exactly how FreJun’s click-to-call button appears inside CEIPAL candidate profiles, how call recordings save automatically, and how the analytics dashboard shows your team’s connect rates by hour and day. Most recruitment managers find the setup walkthrough takes under 30 minutes. Book a demo to see the full workflow for your team size.
Why Make Calls Directly from CEIPAL?
Making outbound calls from inside CEIPAL rather than a separate phone app gives recruitment and sales teams a measurable productivity advantage. In our experience working with staffing firms across India, the biggest time drain is not the calls themselves but the manual work around them: copying phone numbers, switching tabs, and entering call notes after each conversation. The CEIPAL-FreJun integration removes all of that friction.
Here are the core benefits your team gains:
- Faster outreach: Click-to-call from any profile means your recruiters spend zero time dialing manually. Teams typically increase their daily call volume within the first week of setup.
- Zero missed call logs: FreJun auto-logs every call into CEIPAL, so managers always have an accurate picture of outreach activity without chasing their team for updates.
- Better candidate experience: Local virtual numbers mean candidates see a familiar area code and answer more often. According to Aircall’s outbound calling research, local caller IDs can meaningfully improve answer rates compared to unknown or toll-free numbers.
- Compliance-ready recordings: Every call records automatically, which satisfies internal quality standards and makes it easy to resolve disputes or train new recruiters.
- Data-driven coaching: Managers can filter call analytics by recruiter, team, or time period and identify exactly where outreach is strong and where it needs work.
- Reduced tool sprawl: Your team works inside one platform instead of juggling CEIPAL, a phone app, and a spreadsheet for call tracking.
How to Set Up Outbound Calling in CEIPAL
Setting up outbound calling inside CEIPAL takes about 20 to 30 minutes when you follow these steps. We recommend completing the setup during a low-traffic period so you can test the integration without disrupting live recruiting activity. Follow these six steps to get started:
Step 1: Log in to Your CEIPAL ATS Account
Start by accessing your CEIPAL dashboard with administrator credentials. Only admins or users with integration privileges can enable telephony services. If you don’t have admin access, ask your CEIPAL account owner to complete this step.
Step 2: Navigate to Settings, Integration, Telephony Services
This section manages all telephony-related integrations and lets you link external calling providers directly with your CEIPAL account.
- Click the Settings tab inside your CEIPAL dashboard.
- Go to Integration Settings, then select Telephony Services.
- You’ll see a list of available telephony providers you can connect.
Step 3: Select FreJun as Your Telephony Partner
FreJun integrates directly with CEIPAL and is optimized for Indian dialing needs, supporting click-to-call, call logging, recording, and reporting out of the box.
- From the provider list, choose FreJun.
- FreJun’s Indian network routing reduces dropped calls and connection delays that affect standard VoIP calls in the region.
Step 4: Authorize the Connection Using FreJun API Credentials
CEIPAL will prompt you to enter your FreJun API Key and other credentials. To find your API key:
- Log in to your FreJun dashboard.
- Go to Settings, then API Management, and generate a new key if needed.
- Paste the API key into the CEIPAL authorization form and save it.
Step 5: Configure User Permissions
Once FreJun connects, decide which users can make outbound calls. You can enable calling permissions department-wide, team-wide, or individually, depending on your recruitment setup. This approach helps you track usage and control call credits efficiently. Additionally, setting permissions at the team level makes it easier to pull analytics by group later.
Step 6: Test the Integration by Making a Sample Call
After setup, go to any candidate or client profile in CEIPAL. You should see a Click-to-Call button powered by FreJun. Make a test call and verify these three things:
- Connection quality is clear with no echo or delay.
- The call activity auto-logs in the candidate profile immediately after the call ends.
- The recording feature is active and the recording appears in your FreJun dashboard.
If the sample call succeeds on all three checks, your team is ready to start calling directly from CEIPAL. For a visual walkthrough of the mobile calling experience, see FreJun’s guide on initiating calls from the mobile app.
What Are the Best Practices for Outbound Calling via CEIPAL?
Getting the integration live is only half the job. To get the most out of your outbound calls, follow these practices that our team has seen work consistently across recruitment and staffing firms in India.
- Verify numbers before dialing. Invalid numbers waste call credits and skew your connect rate data. Run a quick validation pass on new candidate imports before your team starts calling.
- Personalize your opening line. Candidates answer more often when the first sentence references their specific role or application. Generic openers lead to faster hang-ups.
- Call during peak hours. According to Convoso’s outbound calling research, the best connect windows in India are typically 10 AM to 12 PM and 4 PM to 6 PM on weekdays. Schedule your team’s calling blocks around these windows.
- Review call analytics weekly. Track and analyze call outcomes every week to spot trends, identify low-performing time slots, and coach recruiters based on real data rather than gut feel.
- Use FreJun’s reporting to optimize agent performance. Filter by individual recruiter to see who has the highest connect rates and use their call recordings as training material for the rest of the team.
- Assign local virtual numbers by region. If your team calls candidates across multiple Indian cities, assign city-specific virtual numbers. Candidates are more likely to answer a local number than an unknown one.
What Common Challenges Come Up and How Do You Fix Them?
Even with a solid integration, teams run into a handful of recurring issues when they first start making outbound calls from CEIPAL. Here’s what to watch for and how to fix each problem quickly.
- Dropped calls: This usually points to a network or bandwidth issue on the recruiter’s end. We recommend using a wired connection or a stable 4G hotspot rather than shared office Wi-Fi during high-volume calling sessions. FreJun’s Indian network routing also helps by selecting the best available path for each call.
- Missed call logs: If calls aren’t logging in CEIPAL, check that the FreJun API key is still active and that the user making calls has the correct permissions enabled. Re-authorizing the connection usually resolves this within minutes.
- Low connect rates: If your team is calling but candidates aren’t answering, the most common fix is switching to a local virtual number for that region. Additionally, shifting call times to the peak windows mentioned above typically improves answer rates within a few days.
- Integration errors after a CEIPAL update: CEIPAL occasionally updates its integration settings. If the click-to-call button disappears after a platform update, re-navigate to Settings, Integration, Telephony Services and re-save the FreJun connection. FreJun’s support team can also assist if the issue persists.
- Recording not appearing: Confirm that call recording is enabled in your FreJun account settings. Recordings appear in the FreJun dashboard first and sync to CEIPAL within a few minutes of the call ending.
When Should You Contact FreJun Support?
Most integration issues resolve with the fixes above. However, if you’ve re-authorized the connection and the problem continues, contact FreJun support directly. The team typically responds within a few hours and can diagnose API-level issues that aren’t visible from the CEIPAL side. For self-service troubleshooting, the FreJun knowledge base covers the most common setup and connectivity questions.
Key Takeaways
- CEIPAL supports outbound calling through its telephony integration layer, with FreJun as the recommended provider for Indian teams.
- The six-step setup takes under 30 minutes and requires only admin access and a FreJun API key.
- Click-to-call, auto-logging, call recording, and real-time analytics all activate once the integration is live.
- Best practices like peak-hour calling, local virtual numbers, and weekly analytics reviews drive measurable improvements in connect rates.
- Most common issues, including dropped calls, missed logs, and low answer rates, resolve quickly with the fixes outlined above.
For recruitment and sales teams in India, knowing how to make outbound calls from CEIPAL with FreJun is one of the highest-leverage workflow improvements available. The integration removes manual steps, keeps all call data inside your ATS, and gives managers the visibility they need to coach their teams effectively. If you also use other CRMs alongside CEIPAL, the same principles apply: see how FreJun integrates with Squarebox for outbound calling in India as well.
FAQs
Q1. Can I make calls from CEIPAL without any integration?
CEIPAL doesn’t include a built-in dialer on its own. You need to connect a telephony provider like FreJun to unlock outbound calling from within the platform. The good news is that the integration takes under 30 minutes to set up, and once it’s live, your team can call directly from any candidate or client profile without leaving CEIPAL. FreJun’s Standard plan starts at $14.49 per user per month.
Q2. What if my outbound calls are getting dropped frequently?
Frequent dropped calls usually point to a network issue on the recruiter’s end rather than a problem with the integration itself. We recommend switching to a wired connection or a dedicated 4G hotspot during high-volume calling sessions. FreJun’s routing technology selects the best available network path for Indian calls, which reduces drops significantly compared to standard VoIP. If drops continue after improving your connection, contact FreJun support for a network diagnostic.
Q3. How do I record my calls made from CEIPAL?
FreJun records every outbound call automatically once you enable the recording feature in your FreJun account settings. You don’t need to start or stop recordings manually. After each call ends, the recording appears in your FreJun dashboard within a few minutes and syncs back to the candidate’s profile in CEIPAL. Managers can access, share, and download recordings directly from either platform for training or compliance purposes.
Q4. Can I track call performance metrics inside CEIPAL?
Yes. With FreJun connected to CEIPAL, you get real-time call analytics including connect rates, call duration, agent activity, and call outcomes. Managers can filter data by individual recruiter, team, or date range to identify performance trends. FreJun also generates weekly summary reports automatically, so you don’t need to pull data manually. This visibility makes it much easier to coach recruiters based on actual call behavior rather than self-reported activity.
Q5. Is there any additional cost for outbound calling features?
Outbound calling features come included with your FreJun plan. The Standard plan starts at $14.49 per user per month and covers click-to-call, auto-logging, and basic analytics. The Professional plan at $16.69 per user per month adds advanced reporting and AI call summaries. Call credits for actual minutes are separate and depend on your usage volume. FreJun’s team can recommend the right plan based on your team size and monthly call volume.
Q6. Does FreJun work on mobile for CEIPAL outbound calls?
Yes. FreJun has a mobile app for both Android and iOS that lets recruiters make outbound calls on the go. While the click-to-call button inside CEIPAL works best on desktop, the FreJun mobile app keeps your team connected when they’re away from their desk. Calls made through the mobile app still log automatically and recordings sync to your dashboard. See the FreJun mobile calling guide for setup instructions.
You’ve seen the full setup and the best practices. Now it’s your team’s turn. FreJun’s free trial gives you full access to click-to-call, auto-logging, and call analytics inside CEIPAL from day one, with no credit card required and no lengthy onboarding process to get through first.