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How to Set Up an AI Sales Dialer with FreJun: Step-by-Step Guide (2026)

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Before vs After comparison of manual dialing vs FreJun AI sales dialer setup, showing CRM sync, smart cadence, AI prompts, auto-logging, and live metrics.

Last updated on April 20th, 2026 at 11:40 am

Last verified: April 2026 on FreJun Professional account. Steps current as of this date. Tested by the FreJun Editorial Team — experts in cloud telephony and AI solutions.

This guide shows you how to set up an AI sales dialer with FreJun in 8 steps (approximately 30–45 minutes), using FreJun — an AI-powered cloud telephony platform for sales, recruitment, and support teams. After completing these steps, you’ll have a fully configured AI sales dialer that automatically logs calls, surfaces conversation insights, and connects to your CRM — so your team spends more time selling and less time on manual admin.

Difficulty: Beginner–Intermediate | Estimated time: 30–45 minutes

Featured Snippet Answer: To set up an AI sales dialer with FreJun, create a FreJun account, configure your dialer settings, add team members, connect your CRM, enable AI call recording and transcription, set up call routing rules, run a test call, and activate AI Insights. The process takes 8 steps and approximately 30–45 minutes. FreJun is available on all pricing tiers starting at $16.99/user/month.

Here’s what you’ll do:

  1. Create and verify your FreJun account
  2. Configure your AI dialer profile and caller ID
  3. Add team members and assign roles
  4. Connect your CRM (HubSpot, Salesforce, or Zoho)
  5. Enable AI call recording and transcription
  6. Set up call routing and IVR rules
  7. Run a test call to verify the setup
  8. Activate AI Insights and review your first dashboard

Who this is for: Sales managers, revenue operations leads, and IT administrators who need to deploy an AI-powered dialer for outbound sales or recruitment teams. Whether you’re replacing a legacy phone system or adding AI capabilities to an existing workflow, this guide walks you through each step with screenshots and troubleshooting tips.

Table of Contents

  1. What You’ll Need
  2. Key Concepts
  3. Step-by-Step Guide
  4. Configuration
  5. Integrations
  6. Testing
  7. Troubleshooting
  8. Best Practices
  9. How FreJun Compares
  10. FAQ
  11. Next Steps

Ready to get started? Start Free Trial | Book Demo

What You’ll Need

Account & Access

  • FreJun account (Standard or higher — pricing starts at $16.99/user/month) — Don’t have one? Sign up here
  • Admin access to the FreJun dashboard
  • Admin permissions in your CRM (HubSpot, Salesforce, or Zoho)

Technical Prerequisites

  • A modern browser (Chrome 90+, Firefox 88+, or Edge 90+ recommended)
  • Stable internet connection (minimum 5 Mbps upload/download for call quality)
  • A verified business email address for account setup
  • Microphone access enabled in your browser or desktop app

Information to Have Ready

  • Your CRM API key or OAuth login credentials (found in your CRM’s Settings > API or Integrations panel)
  • A list of team members’ email addresses for user invitations
  • Your business phone number or a new number to provision through FreJun
  • Your company’s call routing logic (business hours, fallback numbers, IVR menu options)

⚠️ Plan Note: The AI Sales Dialer is available on all FreJun tiers. Advanced AI Insights features may incur additional costs depending on usage. View full pricing details.

🔐 Admin Access Required: Steps 3, 4, 5, and 6 require FreJun admin-level permissions. Confirm your role before proceeding.

Before You Begin: Key Concepts

What Is an AI Sales Dialer?

An AI sales dialer is a cloud-based calling system that automates outbound dialing, records and transcribes calls in real time, and uses machine learning to surface conversation insights — such as talk ratios, sentiment, and keyword triggers. Unlike a standard VoIP dialer, an AI sales dialer connects call data directly to your CRM without manual entry.

What Is Call Transcription?

Call transcription converts spoken audio from a sales call into searchable, timestamped text. FreJun’s transcription engine processes calls automatically after each session ends. Transcripts are stored in the call log and synced to your connected CRM record, giving managers full visibility without listening to every recording.

What Is CRM Auto-Logging?

CRM auto-logging is the automatic creation or update of a CRM contact record every time a call is made or received through FreJun. Instead of a rep manually logging a call note, FreJun writes that activity to the CRM record within minutes of the call ending.

AI sales dialer workflow showing call recording, transcription, CRM integration, and insights dashboard
AI sales dialer workflow call transcription CRM auto logging insights FreJun

⚠️ Common Misconception: Many users assume CRM sync is instant. In practice, FreJun syncs call data to your CRM within 2–5 minutes of a call ending. If you check your CRM immediately after a call, the record may not yet be updated — wait 5 minutes before troubleshooting a sync issue.

How to Set Up an AI Sales Dialer with FreJun: Step-by-Step

Phase 1: Account Setup (~10 minutes)

Step 1: Create and Verify Your FreJun Account

This step establishes your FreJun workspace. Every subsequent configuration depends on a verified, active account.

  1. Navigate to https://www.frejun.com/signup/
  2. Enter your business email address, full name, and company name in the registration form
  3. Select your country and intended use case (select Sales from the dropdown)
  4. Click Create Account
  5. Open the verification email from FreJun and click Verify Email Address
  6. Set your account password on the confirmation screen and click Save Password

✅ Expected Outcome: You are redirected to the FreJun dashboard welcome screen. A green confirmation banner reads “Email verified. Your account is active.” Your 3-day free trial begins automatically.

💡 Pro Tip: Use your company domain email (not a personal Gmail or Yahoo address). FreJun uses your domain to pre-populate company settings and enables team SSO if your organization uses Google Workspace or Microsoft 365.

Step 2: Configure Your AI Dialer Profile and Caller ID

This step sets the outbound caller ID your prospects will see and personalizes your dialer profile.

  1. From the FreJun dashboard, click Settings in the left sidebar
  2. Select Dialer Settings > Caller ID
  3. Choose one of two options: Use an existing number — enter your current business phone number and click Verify via SMS, or Get a new number — click Purchase Number, select your country and area code, then click Confirm Purchase
  4. Enter your display name in the Caller Name field
  5. Click Save Caller ID Settings

✅ Expected Outcome: A green checkmark appears next to your caller ID in the Dialer Settings panel. Your outbound number is now active and will display correctly on prospect devices.

💡 Pro Tip: If you’re porting an existing number, initiate the port request at this step — porting typically takes 5–10 business days. Configure a temporary FreJun number to use in the interim so your team isn’t blocked.

Phase 2: Team and CRM Setup (~15 minutes)

Step 3: Add Team Members and Assign Roles

This step provisions seats for your sales reps and assigns the correct permission levels.

  1. From the dashboard, navigate to Settings > Team Management
  2. Click Invite Members in the top-right corner
  3. Enter each team member’s email address (one per line or comma-separated)
  4. Select a role for each user from the Role dropdown: Admin — full access to settings, billing, and team management; Manager — access to call recordings, reports, and team dashboards; Agent — access to dialer, call history, and personal reports only
  5. Click Send Invitations

✅ Expected Outcome: Invited team members appear in the Team Management table with status “Invitation Sent.” Each user receives an email with a link to activate their FreJun account and join your workspace.

🔐 Admin Only: Only account admins can invite new members or change user roles. If you don’t see the Invite Members button, contact your FreJun admin.

Step 4: Connect Your CRM via OAuth

This step links FreJun to your CRM so that call data auto-logs to contact records without manual input.

  1. Navigate to Settings > Integrations
  2. Locate your CRM in the integrations panel (HubSpot, Salesforce, or Zoho are listed as featured integrations)
  3. Click the Connect button on your CRM tile
  4. In the OAuth authorization window that opens, log in to your CRM with admin credentials
  5. Review the requested permissions (FreJun requests read/write access to Contacts, Activities, and Deals)
  6. Click Allow Access to authorize the connection
  7. Return to the FreJun Integrations panel — your CRM tile should now show a Connected status

✅ Expected Outcome: A green “Connected” badge appears on your CRM tile in the Integrations panel. A confirmation message reads “[CRM Name] successfully connected to FreJun.”

⚠️ Plan Note: CRM integration is available on all FreJun tiers. If you’re on the Standard plan and need bidirectional sync for custom CRM fields, upgrade to Professional at $19.99/user/month. See pricing.

💡 Pro Tip: Enable Auto-log all calls immediately after connecting your CRM. Navigate to Settings > Integrations > [CRM Name] > Sync Settings and toggle Auto-log calls to ON. If you skip this, calls made before enabling auto-log will not appear in your CRM.

Phase 3: AI Features Setup (~10 minutes)

Step 5: Enable AI Call Recording and Transcription

This step activates FreJun’s AI engine to record, transcribe, and analyze every call automatically.

  1. Navigate to Settings > AI Features
  2. Toggle Call Recording to ON
  3. Toggle AI Transcription to ON
  4. Select your transcription language from the Primary Language dropdown (English is default)
  5. Under Recording Consent, select your compliance mode: One-party consent records without notifying the other party (check your local laws), or Two-party consent plays an automated disclosure message before recording begins
  6. Click Save AI Settings

✅ Expected Outcome: Both toggles display green “ON” status. A confirmation banner reads “AI recording and transcription enabled.” Future calls will be automatically recorded and transcribed.

⚠️ Compliance Note: Recording laws vary by jurisdiction. Select Two-party consent if you call prospects in California, Illinois, or any EU country to remain compliant with CCPA and GDPR requirements.

Step 6: Set Up Call Routing and IVR Rules

This step configures how incoming calls are distributed across your team and what callers hear when they reach your number.

  1. Navigate to Settings > Call Routing
  2. Click Create Routing Rule
  3. Set your Business Hours: Select days and time ranges when calls should route to agents
  4. Under During Business Hours, select a routing strategy: Round Robin distributes calls evenly across available agents; Skills-Based routes to agents tagged with specific skills; Fixed Order rings agents in a set sequence
  5. Under Outside Business Hours, configure your fallback: select Voicemail and record or upload a greeting message, or enter a Forwarding Number for after-hours coverage
  6. To add an IVR menu, click Add IVR Layer and configure up to 9 menu options with keypress assignments
  7. Click Save Routing Rules

✅ Expected Outcome: Your routing rule appears in the Active Rules list with a green status indicator. Incoming calls to your FreJun number will now follow the routing logic you configured.

💡 Pro Tip: Start with Round Robin routing for teams of fewer than 10 agents. Skills-Based routing delivers better results once you have at least 3 months of call data to identify which agents perform best with specific prospect segments.

Phase 4: Activation (~5 minutes)

Step 7: Run a Test Call to Verify the Setup

This step confirms that your dialer, CRM sync, and AI transcription are all working before your team goes live.

  1. From the FreJun dashboard, click the Dialer icon in the left sidebar
  2. Enter your own mobile number in the dial pad
  3. Click Call
  4. Speak for at least 30 seconds to generate a transcription sample
  5. End the call by clicking Hang Up
  6. Wait 2–5 minutes, then navigate to Call History
  7. Locate your test call and click to open the call record
  8. Verify that the call shows: duration, recording playback, and a transcription text block
  9. Open your CRM and search for the contact record associated with your test number — confirm the call activity appears

✅ Expected Outcome: The test call record shows a green “Synced to [CRM Name]” badge, a playable recording, and a full text transcript. If all three are present, your AI sales dialer is fully operational.

❌ If the CRM badge shows “Sync Failed”: See Troubleshooting → Issue 2: CRM Sync Not Working.

Step 8: Activate AI Insights and Review Your Dashboard

This step turns on FreJun’s AI analytics layer, which tracks talk ratios, call sentiment, keyword triggers, and coaching recommendations.

  1. Navigate to Settings > AI Features > AI Insights
  2. Toggle AI Insights to ON
  3. Under Tracked Keywords, enter words or phrases you want FreJun to flag in transcripts (e.g., “competitor name,” “pricing,” “not interested”)
  4. Set your Talk Ratio Alert threshold — the recommended setting is 60% (flag calls where the rep speaks more than 60% of the time)
  5. Click Save Insights Settings
  6. Navigate to Dashboard > AI Insights to view your analytics panel

✅ Expected Outcome: The AI Insights dashboard populates with data from your test call. You can see the talk ratio breakdown, any flagged keywords, and a sentiment score for the call. Future calls will update this dashboard automatically.

✅ All Steps Complete. You’ve successfully configured a fully operational AI sales dialer with call recording, CRM integration, intelligent routing, and AI-powered analytics. Total time: approximately 30–45 minutes.

Automate Your Sales Calling with FreJun

You’ve successfully set up your AI sales dialer. FreJun — an AI-powered cloud telephony platform for sales, recruitment, and support teams — helps your team close more deals with less manual work:

  • ✅ Automatic CRM logging eliminates manual call notes and activity entry
  • ✅ AI transcription and Insights surface coaching opportunities without managers listening to every call
  • ✅ Intelligent call routing ensures every prospect reaches the right rep at the right time

Start your free 3-day trial: Try FreJun Free | Book a demo: Schedule Demo | View pricing: See Plans

Configuring Your AI Sales Dialer for Your Team

Call Logging Settings

After connecting your CRM, fine-tune what data FreJun logs for each call. Navigate to Settings > Integrations > [CRM Name] > Sync Settings.

SettingDefaultRecommendedWhy Change
Auto-log all callsOFFONEnsures no call activity is missed in CRM
Log voicemailsOFFONCaptures missed-call context for follow-up
Sync call recordingsOFFONAttaches audio to CRM records for review
Sync transcriptsOFFONMakes call content searchable in CRM

💡 Pro Tip: Enable all four sync settings before your team’s first live call day. Retroactive syncing of historical calls is not supported — data logged before these settings are enabled will not appear in your CRM.

AI Insights Configuration

Customize AI Insights to match your sales methodology. Navigate to Settings > AI Features > AI Insights.

SettingDefaultRecommendedWhy Change
Talk Ratio Alert70%60%Flags rep-dominated calls earlier for coaching
Keyword AlertsNone5–10 keywordsSurfaces competitor mentions and objections
Sentiment TrackingOFFONIdentifies calls needing immediate follow-up
Weekly Digest EmailOFFONKeeps managers informed without daily login

Voicemail Drop Configuration

Voicemail drop lets reps leave a pre-recorded message with one click instead of speaking a new voicemail each time. Navigate to Settings > Dialer Settings > Voicemail Drop.

  1. Click Add Voicemail
  2. Record your message directly in the browser or upload an MP3 file (max 60 seconds)
  3. Name the voicemail (e.g., “Cold Outreach — Week 1”)
  4. Click Save

Reps can now select this voicemail from the dialer during a live call and drop it the moment voicemail picks up — saving 30–60 seconds per unanswered call.

Connecting with Other Tools

Connecting with HubSpot

FreJun’s native HubSpot integration syncs calls, contacts, and deal activity bidirectionally. After completing Step 4 above, navigate to Settings > Integrations > HubSpot > Field Mapping to align FreJun call fields with your HubSpot contact properties.

Connecting with Salesforce

The Salesforce integration supports Activity logging, Lead and Contact sync, and Opportunity updates. Ensure your Salesforce user has API access enabled before connecting. Navigate to Settings > Integrations > Salesforce and follow the OAuth flow.

IntegrationAvailabilitySetup TimeDocumentation
HubSpotNative5 minFreJun Integrations
SalesforceNative10 minFreJun Integrations
Zoho CRMNative10 minFreJun Integrations
PipedriveVia Zapier15 minFreJun Integrations

Don’t see your tool? FreJun supports dozens of integrations across CRM, helpdesk, and productivity categories. Check the full integration directory.

Test That Your AI Sales Dialer Works

Test 1: Verify Call Recording and Transcription

  1. Open the FreJun dialer and call your own mobile number
  2. Speak clearly for at least 45 seconds
  3. End the call and wait 3 minutes
  4. Navigate to Call History and open the call record
  5. Click Play Recording and confirm audio plays back correctly
  6. Click View Transcript and confirm the spoken words appear as text

✅ Success: Recording plays and transcript text matches what was spoken. ❌ Failure: Recording missing or transcript blank → See Troubleshooting → Issue 1.

Test 2: Verify CRM Auto-Logging

  1. Make a test call to a number that exists as a contact in your CRM
  2. Wait 5 minutes after the call ends
  3. Open your CRM and navigate to that contact record
  4. Check the Activity or Timeline section for a logged call entry

✅ Success: A call activity entry appears with duration, timestamp, and a link to the FreJun recording. ❌ Failure: No activity logged → See Troubleshooting → Issue 2.

Test 3: Verify Call Routing

  1. Call your FreJun number from an external phone during business hours
  2. Confirm the call rings to the correct agent(s) per your routing rule
  3. Call again outside business hours and confirm the voicemail or forwarding number activates

✅ Success: Calls route correctly in both scenarios. ❌ Failure: Calls not routing as expected → See Troubleshooting → Issue 3.

Troubleshooting Common Issues

Issue 1: Call Recording or Transcript Not Appearing

Symptoms: Call appears in Call History but shows no recording playback button. Transcript section is blank or shows “Processing…”. Recording status shows “Failed”.

Common Causes: AI Transcription was not enabled before the call was made. Browser microphone permissions were blocked during the call. Call duration was under 10 seconds (too short to process).

Solution Step 1 — Verify AI settings are enabled: Navigate to Settings > AI Features. Confirm both Call Recording and AI Transcription toggles are green (ON). Future calls will record and transcribe automatically.

Solution Step 2 — Check browser microphone permissions: In Chrome, click the lock icon in the address bar, then Site Settings > Microphone > Allow. Refresh the FreJun tab and make a new test call.

🛡️ Prevention: Enable AI recording and transcription immediately after account creation — before any calls are made. Retroactive transcription of past calls is not supported.

Issue 2: CRM Sync Not Working

Symptoms: Call History shows “Sync Failed” badge on call records. CRM contact records show no call activity after 10+ minutes. FreJun Integrations panel shows CRM status as “Disconnected”.

Common Causes: OAuth token expired (common after 30–90 days depending on CRM). Auto-log setting was not enabled after CRM connection. CRM API rate limit reached (common with Salesforce on lower API tiers).

Solution Step 1 — Reconnect the CRM OAuth: Navigate to Settings > Integrations > [CRM Name]. Click Disconnect, then click Connect again. Complete the OAuth flow with fresh admin credentials. The CRM tile will show a green “Connected” badge.

Solution Step 2 — Enable Auto-log: Navigate to Settings > Integrations > [CRM Name] > Sync Settings. Toggle Auto-log all calls to ON and click Save. The next call will sync to CRM within 2–5 minutes.

🛡️ Prevention: Set a calendar reminder to re-authenticate your CRM OAuth connection every 60 days to prevent token expiry disruptions.

Issue 3: Call Routing Not Working as Expected

Symptoms: Incoming calls ring all agents simultaneously instead of round robin. After-hours calls do not reach voicemail. IVR menu plays but keypress selections don’t route correctly.

Common Causes: Routing rule was saved but not activated. Business hours timezone is set incorrectly. IVR keypress assignments were not saved after configuration.

Solution Step 1 — Verify routing rule is active: Navigate to Settings > Call Routing. Confirm your rule shows a green “Active” status indicator. If it shows “Draft,” click Activate Rule.

Solution Step 2 — Check timezone settings: Navigate to Settings > Account > Timezone. Confirm the timezone matches your team’s operating location. Click Save and retest with an incoming call.

🛡️ Prevention: After saving any routing rule change, always make a test call immediately to confirm the new logic is active before your team’s next business day.

Still stuck? Contact FreJun support: support@frejun.com

Best Practices for AI Sales Dialer Setup

1. Enable All CRM Sync Settings Before Day One

Why: Call data logged before sync settings are enabled cannot be retroactively imported. Missing activity data creates gaps in pipeline reporting and rep performance reviews.

Do this: Enable auto-log, voicemail sync, recording sync, and transcript sync immediately after CRM connection. Verify sync is working with a test call before your team’s first live call session.

Avoid this: Connecting the CRM and assuming sync is active by default — it requires manual activation.

2. Configure Keyword Tracking Before Your First Campaign

Why: AI Insights keyword alerts are only applied to calls made after the keywords are saved. Setting up tracking after a campaign has started means missing competitor mentions and objection signals from early calls.

Do this: Add 5–10 tracked keywords before any outbound campaign launches. Include competitor names, pricing objections, and positive signals.

Avoid this: Using generic keywords like “yes” or “no” — these generate too many alerts to be actionable.

3. Use Two-Party Consent Recording for All International Calls

Why: Recording consent laws vary significantly by country. Non-compliance can result in legal liability even if the call was made in good faith.

Do this: Set recording consent to Two-party for any team calling into the EU, California, or Illinois. Review your legal team’s guidance before enabling one-party consent in any jurisdiction.

4. Review AI Insights Weekly, Not Daily

Why: AI Insights data is most actionable when reviewed as weekly trends rather than individual call scores. Daily review creates noise and can lead to over-coaching on outlier calls.

Do this: Enable the Weekly Digest Email in AI Insights settings. Schedule a 30-minute weekly team review using the Insights dashboard as the agenda.

Avoid this: Sharing individual call sentiment scores with reps without context — this reduces trust in the AI system.

How FreJun Compares to Alternatives

1. AI Features Included at Base Price

FreJun includes AI call transcription, sentiment analysis, and keyword tracking on all plans starting at $16.99/user/month. Competing platforms treat these as premium add-ons. For a 10-user sales team, FreJun’s all-inclusive AI pricing can represent $200–$500/month in savings compared to platforms that charge separately for transcription and analytics.

2. Purpose-Built for Sales, Recruitment, and Support Teams

FreJun’s workflow — from dialer configuration to CRM sync to AI Insights — is designed specifically for revenue-generating teams. The platform is not a general-purpose UCaaS tool adapted for sales use. CRM integrations are native and bidirectional, and AI Insights metrics are sales-relevant by default.

Compare FreJun’s full feature set on our features page.

Comparison Matrix — Core Features

FeatureFreJunJustCallKixie
AI TranscriptionAll plansAdd-on onlyEnterprise only
CRM Auto-LoggingAll plansAll plansAll plans
AI Sentiment AnalysisAll plansAdd-on onlyEnterprise only
Starting Price$16.99/user/mo$19/user/mo$35/user/mo

Comparison Matrix — Setup and Support

FeatureFreJunRingCentralAircall
AI Insights Setup Time~5 min~30 min~20 min
Native CRM IntegrationsHubSpot, SF, ZohoHubSpot, SFHubSpot, SF
Voicemail DropAll plansEnterprise onlyAll plans
Starting Price$16.99/user/mo$20/user/mo$30/user/mo

Bottom line: For sales and recruitment teams that need AI-powered calling without paying enterprise prices for basic features, FreJun delivers a complete AI dialer at 30–50% lower cost than comparable platforms.

Frequently Asked Questions

How do I set up an AI sales dialer with FreJun?

To set up an AI sales dialer with FreJun, create an account at frejun.com/signup, configure your caller ID, add team members, connect your CRM via OAuth, enable AI call recording and transcription, set up call routing rules, run a test call, and activate AI Insights. The full process takes 8 steps and approximately 30–45 minutes. FreJun is available on all plans starting at $16.99/user/month.

How long does FreJun AI sales dialer setup take?

FreJun AI sales dialer setup takes approximately 30–45 minutes for a standard configuration. Account creation and caller ID setup take about 10 minutes. CRM connection and team provisioning take 15 minutes. AI features and routing configuration take the final 10 minutes. Teams with complex IVR menus or custom CRM field mapping may need an additional 15–30 minutes.

Does FreJun work with HubSpot and Salesforce?

Yes, FreJun natively integrates with HubSpot, Salesforce, and Zoho CRM. Setup takes 5–10 minutes via Settings then Integrations using OAuth authorization. FreJun also supports additional CRM and productivity tools through Zapier. See the full integration directory for a complete list of supported platforms.

What if I don’t have admin access to set up FreJun?

Contact your FreJun account administrator to grant integration and settings permissions. Admins navigate to Settings then Team Management, select your user, then Permissions, and enable Admin or Manager role. Most configuration steps — including CRM connection, AI features, and call routing — require admin access to both FreJun and the connected CRM.

Can I disconnect my CRM from FreJun without losing data?

Yes. Navigate to Settings then Integrations then your CRM name then Disconnect. This stops future call data from syncing but preserves all historical records already logged in your CRM. Existing call activities, recordings, and transcripts remain in both FreJun and your CRM. You can reconnect at any time without data loss.

Is my call data secure in FreJun?

Yes. FreJun uses enterprise-grade encryption for all call recordings, transcripts, and CRM data in transit and at rest. The platform maintains compliance with applicable data protection standards. API credentials are encrypted and never stored in plain text. See the FreJun security page for full details on certifications and data handling practices.

What plan do I need to use the AI sales dialer?

The AI Sales Dialer is available on all FreJun plans. The Standard plan starts at $16.99/user/month and the Professional plan at $19.99/user/month. Advanced AI Insights features may incur additional costs depending on usage volume. Compare all plan features on the FreJun pricing page.

My AI transcription is not working — how do I fix it?

The most common cause is that AI Transcription was not enabled before the call was made. Navigate to Settings then AI Features and confirm both Call Recording and AI Transcription toggles are ON. Also check that your browser microphone permissions are set to Allow for the FreJun domain. See the full troubleshooting section for additional causes and fixes.

Does FreJun offer a free trial for the AI sales dialer?

Yes, FreJun offers a 3-day free trial that includes access to the AI Sales Dialer on all plan features. No credit card is required to start. Sign up at frejun.com/signup to begin your trial immediately.

Can I use FreJun for recruitment calling, not just sales?

Yes. FreJun is purpose-built for sales, recruitment, and support teams. The AI dialer, call transcription, and CRM integration work identically for recruitment workflows — connecting to ATS platforms and logging candidate call activity automatically. The platform’s AI Insights features apply equally to recruitment conversations, surfacing candidate sentiment and keyword signals.

What to Do Next

You’ve successfully set up a fully operational AI sales dialer with FreJun — including CRM integration, AI call recording and transcription, intelligent call routing, and AI Insights analytics. Here’s how to maximize value from your new setup.

1. Optimize Your Setup

Navigate to Settings > AI Features > AI Insights and add your first set of tracked keywords before your team’s first live call session. This ensures competitor mentions and objection signals are captured from day one. Review the FreJun features overview to discover additional capabilities you may not have configured yet.

2. Explore Related Features

  • Power Dialer: Automatically dial through a contact list without manual number entry — reduces idle time between calls by up to 60%
  • Call Analytics Dashboard: Track team-level metrics including connect rate, average call duration, and conversion rate — navigate to Dashboard > Analytics
  • Voicemail Drop: Pre-record voicemail messages and drop them with one click — saves 30–60 seconds per unanswered call. See FreJun integrations for tools that extend these workflows
  • FreJun Blog: Stay current on AI calling best practices at frejun.com/blog

3. Get Help When Needed

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