Voice Broadcasting Software India: Reach 1000s of Customers at Once

Last verified: April 28th, 2026 at 05:13 pm on FreJun Pro Plan account. Steps current as of this date.

This guide shows you how to use voice broadcasting software India teams rely on to reach thousands of contacts at once: FreJun, an AI-driven business phone system for sales, recruitment, and support teams, with India plans starting at ₹1,349/user/month. In 7 steps and approximately 20 minutes, you will have a live voice broadcast campaign delivering automated pre-recorded messages to your full contact list simultaneously.

Voice broadcasting software is a cloud-based platform that automatically dials a list of phone numbers and delivers a pre-recorded message to each answered call. As a result, your team uploads a contact list, records a message, and lets FreJun handle the rest: calling each number, playing the message, capturing keypad responses (DTMF), and logging every outcome in real time. For Indian businesses in BFSI, EdTech, and Real Estate, this means reaching 1,000 or more customers in the time it takes an agent to make 20 manual calls. The global voice broadcast service market was valued at USD 2.48 billion in 2024 and is projected to grow to USD 5 billion by 2035 at a CAGR of 6.6%. (Source: WiseGuy Reports, 2024). India’s VoIP market alone is expected to reach USD 3.88 billion by 2030, growing at 14.11% CAGR. (Source: TechSci Research, 2024)

Difficulty: Beginner | Estimated time: 15–20 minutes | Tested on: FreJun Pro Plan, April 2026

Here is what you will do in this guide:

1. Sign up for FreJun and activate the Pro Plan
2. Add the Auto-Dial add-on to your account
3. Record or upload your broadcast voice message
4. Upload and segment your contact list
5. Configure broadcast campaign settings
6. Launch the voice broadcast campaign
7. Monitor analytics and optimise results

This guide is written for Heads of Marketing and Sales Operations at high-volume outbound organisations in India, including BFSI firms sending EMI reminders, EdTech platforms reaching student leads, and Real Estate agencies following up on property inquiries. Whether you are launching your first bulk voice campaign or scaling an existing one, these steps walk you through every action with clear verification checkpoints and TRAI compliance guidance.

Table of Contents

1. What You’ll Need
2. Key Concepts
3. Step-by-Step Guide
4. Configuration
5. Connecting with Other Tools
6. Test That Voice Broadcasting Works
7. Troubleshooting Common Issues
8. Best Practices
9. How FreJun Compares to Alternatives
10. Frequently Asked Questions
11. What to Do Next

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What You’ll Need Before Using Voice Broadcasting Software in India

Account and Access

• FreJun Pro Plan (India) at ₹1,699/user/month: Sign up for a free 1-week trial
• Auto-Dial add-on enabled (₹500/user/month, billed separately)
• Admin access to the FreJun dashboard
• TRAI-compliant 140-series number (for promotional broadcasts) or 1600-series (for transactional broadcasts)

Technical Prerequisites

• Chrome 90+ browser or FreJun mobile app (iOS or Android)
• Stable internet connection (minimum 2 Mbps recommended)
• Microphone access enabled in browser (for in-app recording)

Information to Have Ready

• Contact list in CSV format (10-digit Indian mobile numbers, no +91 prefix)
• Pre-recorded voice message in MP3 or WAV format (under 60 seconds) or a written script for recording in-app
• TRAI DLT-registered sender credentials for promotional campaigns

⚠️ TRAI Compliance Note: Under TRAI regulations, all promotional voice calls in India must use numbers in the 140 series. Calls to numbers on the National Customer Preference Register (NCPR) are strictly prohibited, and all outbound calls must be completed before 9:00 PM IST. FreJun’s platform includes built-in DND scrubbing, 140-series caller ID management, and scheduling enforcement to keep your campaigns compliant. For full details, see TRAI’s official guidelines. (Source: TRAI, 2024)

Before You Begin: Key Concepts for Voice Broadcasting Software India

What Is Voice Broadcasting Software?

Voice broadcasting software is a cloud-based platform that automatically dials a list of phone numbers and delivers a pre-recorded voice message to each answered call. Businesses can schedule campaigns, personalise messages by contact segment, collect interactive keypad responses (DTMF), and receive real-time analytics on delivery rates, answer rates, and engagement. For Indian businesses, this technology converts a task that would require dozens of agents and hours of work into a fully automated campaign that runs in minutes.

What Is DTMF Response Collection?

DTMF (Dual-Tone Multi-Frequency) response collection allows broadcast recipients to interact with your message by pressing keys on their phone keypad. For example: press 1 to speak with a sales agent, press 2 to schedule a callback, press 3 to opt out. These responses are captured in real time and logged in FreJun’s campaign dashboard, making voice broadcasting significantly more interactive and measurable than SMS or email blasts. Moreover, DTMF press-1 campaigns are widely used in BFSI for loan follow-ups and in EdTech for admissions inquiries.

TRAI Compliance for Voice Broadcasting in India

The Telecom Regulatory Authority of India (TRAI) mandates specific rules for outbound voice campaigns. Promotional calls must use numbers in the 140 series; transactional and service calls use the 1600 series. Calls to numbers registered on the NCPR (National Customer Preference Register) are strictly prohibited. Furthermore, all outbound calls must conclude before 9:00 PM IST. FreJun’s platform automates these compliance requirements so your campaigns stay within legal boundaries by default.

⚠️ Common Misconception: Many teams believe standard 10-digit mobile numbers can be used for promotional voice broadcasts. Under TRAI regulations, this is prohibited and can result in your number being blacklisted and regulatory action against your organisation. Therefore, always use FreJun’s TRAI-compliant 140-series numbers for all promotional voice campaigns.

How to Use Voice Broadcasting Software in India: Step-by-Step

Phase 1: Account Setup (approximately 5 minutes)

Step 1: Sign Up for FreJun and Activate the Pro Plan

Voice broadcasting software in India requires FreJun’s Pro Plan, which includes the voice broadcast feature on a pay-as-you-go per-minute basis.

1. Navigate to product.frejun.com/signup and enter your business email and mobile number.
2. Select Pro Plan (₹1,699/user/month) during signup, or upgrade later from Settings > Billing > Subscription.
3. Complete the onboarding form: enter your company name, team size, and primary use case.
4. Verify your mobile number via OTP. FreJun automatically assigns a virtual India number to your account.

✓ Expected Outcome: You land on the FreJun dashboard with your virtual India number visible in the top bar and a confirmation that your 1-week free trial is active. Your trial provides full Pro Plan access, including voice broadcast capabilities.

💡 Pro Tip: If your organisation operates in BFSI and needs Aadhaar-verified DID numbers, complete the KYC verification in Settings > Account > Verification before creating campaigns. In addition, this unlocks the full 140-series number suite for promotional calls and the 1600-series for transactional communications.

Step 2: Add the Auto-Dial Add-On to Your Account

Voice broadcasting requires the Auto-Dial add-on, which activates bulk dialling capabilities including the voice broadcast feature on your FreJun account.

1. In the FreJun dashboard, click Settings in the left navigation panel.
2. Select Billing, then click the Add-Ons tab.
3. Locate Auto-Dial (₹500/user/month) and click Enable.
4. Confirm the billing update on the dialog that appears, then click Save Changes.

✓ Expected Outcome: A green “Enabled” badge appears next to Auto-Dial in your Add-Ons list. The Voice Broadcast option now appears under Campaigns in the left navigation panel within 30 seconds of enabling.

🔒 Admin Only: Only FreJun Super Admins and Admins can enable add-ons from the Billing panel. If you do not see the Billing section, contact your account administrator.

Phase 2: Campaign Creation (approximately 10 minutes)

Step 3: Record or Upload Your Broadcast Voice Message

Your voice message is the core of your broadcast campaign. Effective messages run under 45 seconds, clearly state your brand name in the first 3 seconds, and include a specific call-to-action with DTMF instructions.

1. Navigate to Campaigns > Voice Broadcast in the left menu, then click New Campaign.
2. Proceed to the Message section and choose your input method.
3. Record in browser: Click Record Message, allow microphone access, and speak your message. Click Stop when done.
4. Upload file: Click Upload Audio and select an MP3 or WAV file (maximum 10 MB).
5. Preview the message using the inline waveform player. Re-record or replace the file if needed.
6. Click Save Message and label it descriptively for reuse (for example, “EMI Reminder April 2026” or “New Batch Launch Hindi”).

✓ Expected Outcome: A waveform preview of your message appears with playback controls, a duration timestamp, and a green “Message Saved” confirmation. The message is saved to your library for reuse in future campaigns.

💡 Pro Tip: For BFSI or EdTech campaigns targeting multilingual audiences across India, record separate messages in Hindi, Tamil, or Telugu. Consequently, FreJun allows you to assign different messages to different contact segments within the same campaign, which can significantly improve engagement compared to a single generic message. FreJun is rated 4.9/5 on G2 by users who highlight this multilingual flexibility as a key advantage for Indian market operations.

Step 4: Upload and Segment Your Contact List

Your contact list determines who receives the broadcast. FreJun accepts CSV uploads with Indian mobile numbers and supports contact segmentation for targeted, higher-relevance campaigns.

1. In your campaign setup, click Contacts > Import List.
2. Upload your CSV file. The phone number column must contain 10-digit Indian mobile numbers without the +91 country code prefix.
3. Use the column mapper to match CSV columns to FreJun fields (Name, Phone Number, Segment, Custom Fields).
4. To segment contacts, click Create Segment and apply filters such as Industry, City, Lead Stage, or any custom field you imported.
5. Click Save and Continue to finalise your contact list.

✓ Expected Outcome: A green validation indicator confirms your total contact count (for example, “1,250 valid contacts imported”). Any numbers with incorrect formatting are flagged in a separate error log for review and correction.

💡 Pro Tip: FreJun performs automatic DND scrubbing against the NCPR registry during campaign launch. Additionally, for Real Estate campaigns, segment contacts by property type (residential versus commercial) and city to maximise the relevance of your message and improve DTMF response rates. For BFSI teams, refer to FreJun’s cloud telephony guide for BFSI India for sector-specific segmentation strategies.

Step 5: Configure Broadcast Campaign Settings

Campaign settings govern the technical and compliance parameters of your broadcast. Correct configuration here is critical for TRAI compliance and, moreover, for optimal campaign performance.

1. Caller ID: Select your TRAI-compliant 140-series number from the dropdown. This is mandatory for all promotional calls in India. Do not use your standard 10-digit business number for this field.
2. Schedule: Set calling hours strictly between 9:00 AM and 9:00 PM IST. FreJun automatically pauses the campaign outside these hours.
3. Retry Settings: Configure the number of retry attempts for unanswered calls. Recommended: 1–2 retries with a 30-minute interval between attempts.
4. DTMF Response: Configure your keypad interaction options (for example: Press 1 to speak with an agent, Press 2 to request a callback, Press 3 to opt out). Each key action can trigger a live agent transfer, a callback queue, or an automated opt-out.
5. Review all settings on the Campaign Summary screen. Click Confirm Settings to proceed to launch.

✓ Expected Outcome: A campaign summary screen displays all configured settings with green checkmarks next to each parameter. You can also see the estimated campaign duration based on your contact count and concurrency settings.

⚠️ Plan Note: Voice broadcast calls are charged on a pay-as-you-go per-minute basis in addition to your Pro Plan subscription. Ensure your FreJun account has sufficient call credits before launching. Navigate to Billing > Credits to check your balance and top up.

Step 6: Launch the Voice Broadcast Campaign

With your message, contacts, and settings configured, you are ready to launch your voice broadcast campaign.

1. On the Campaign Summary screen, perform a final check: verify contact count, message label, caller ID, and schedule.
2. Choose your launch type: toggle Launch Immediately for an instant broadcast, or select a specific date and time to schedule for a future slot.
3. Click Launch Campaign (immediate) or Schedule Campaign (scheduled).
4. Confirm on the dialog that appears by clicking Yes, Launch.

✓ Expected Outcome: The campaign status changes to Active and a real-time progress bar appears showing calls initiated, answered, completed, and failed. You can pause the campaign at any time by clicking Pause in the campaign dashboard, or stop it entirely by clicking Stop Campaign.

Step 7: Monitor Analytics and Optimise Results

FreJun’s analytics dashboard gives you complete visibility into your campaign performance in real time, and historical data for optimisation across future campaigns.

1. Navigate to Reports > Voice Broadcast in the left navigation menu.
2. Review your core metrics: Total Calls Dialled, Answer Rate, Message Completion Rate, DTMF Response Rate (press-1 conversions), and Opt-Out Rate.
3. Apply filters by date range, segment, campaign name, or caller ID to drill down into specific cohorts.
4. Export the report in CSV or PDF format by clicking Export in the top right corner.
5. To push outcomes to your CRM, navigate to Settings > Integrations and ensure your CRM sync is active. Campaign outcomes including call disposition and DTMF responses update contact records automatically.

✓ All Steps Complete. You have successfully set up, launched, and analysed a voice broadcast campaign in India using FreJun. Total time: approximately 20 minutes. Subsequent campaigns will take under 5 minutes since your message library and contact lists are saved and reusable. For guidance on scaling and optimising your automated outbound strategy, see FreJun’s complete guide on automated calling in India.

Reach Thousands of Customers at Once with FreJun Voice Broadcasting

You have successfully set up voice broadcasting with FreJun. Here is what FreJun delivers for your outbound campaigns in India:

• ✓ TRAI-compliant 140-series caller IDs built in by default
• ✓ Real-time DTMF response capture and automated CRM sync
• ✓ Truecaller-verified virtual numbers to improve answer rates
• ✓ Multilingual message support for Hindi, Tamil, Telugu, Bengali, and more

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Configuring Voice Broadcasting for Your Team

Configuring DTMF Response Flows

DTMF configuration determines how recipients interact with your broadcast. Navigate to Campaign Settings > Response Options to configure each keypress action. Furthermore, set up live agent routing for press-1 responses so interested contacts transfer immediately to an available sales representative, maximising conversion from inbound interest.

Setting	Default	Recommended	Why Change
Retry Attempts	0	2	Increases effective reach by 15–20% for unanswered calls
Retry Interval	N/A	30 minutes	Avoids repeated immediate redials that trigger spam classification
Campaign Hours	All day	9 AM – 9 PM IST	TRAI mandate; calls outside this window are non-compliant
DND Scrubbing	Enabled	Enabled	Auto-filters NCPR-registered numbers before dialling

💡 Pro Tip: For BFSI collections campaigns, configure the press-1 DTMF option to trigger an immediate live agent transfer rather than a callback request. Connecting customers in the moment of engagement significantly improves EMI recovery conversations. Additionally, for EdTech admissions teams, set press-2 to trigger an automated SMS with the admission form link.

Configuring Caller ID for TRAI Compliance

Navigate to Settings > Caller ID to assign the correct number type to each campaign category. Promotional campaigns require 140-series numbers; service and transactional campaigns use 1600-series numbers. Mismatched caller IDs result in call drops and potential regulatory action. As a result, FreJun provides both number types upon request as part of your account setup.

Connecting Voice Broadcasting with Other Tools

Connecting with Your CRM

FreJun’s voice broadcast campaigns integrate natively with leading CRM platforms, automatically pushing DTMF responses, call outcomes, and contact engagement data into your existing CRM contact records. Navigate to Settings > Integrations to connect your CRM. For detailed steps, see FreJun’s guide on integrating autodialers with CRM systems for performance.

Integration	Availability	Setup Time
HubSpot	✓ Native	5 min
Zoho CRM	✓ Native	5 min
Salesforce	✓ Native	10 min
LeadSquared	✓ Native	5 min

💡 Don’t see your tool? FreJun supports 40+ native integrations. Check the FreJun integrations directory for the full list. Tools not available natively can connect via Zapier in approximately 15 minutes.

Test That Voice Broadcasting Works

Test 1: Send a Test Broadcast to Yourself

Before launching to your full contact list, always send a test broadcast to your own mobile number to verify message quality and DTMF functionality.

1. On the Campaign Summary screen, click Send Test Call.
2. Enter your mobile number and click Call Now.
3. Answer the call, listen to the complete message, and test each configured DTMF response by pressing the appropriate key.

✓ Success: You receive the call, message plays clearly and completely, and all keypad responses register correctly in the test call log. ✗ Failure: Call is not received or message is inaudible. See Troubleshooting below.

Test 2: Verify CRM Data Sync

After your test broadcast, confirm that the call outcome and DTMF response appear in your connected CRM within 2 minutes.

1. Open your CRM and navigate to the contact record for the phone number you used in the test.
2. Check for a new activity entry showing call time, duration, DTMF response, and campaign name.

✓ Success: CRM contact record shows the broadcast call activity within 2 minutes. ✗ Failure: No activity in CRM. Verify your integration is authorised in Settings > Integrations.

Pre-Launch Checklist

• [ ] Test call received and message plays clearly
• [ ] DTMF keypresses captured correctly in call log
• [ ] Opt-out press removes contact from future campaigns
• [ ] CRM shows broadcast activity within 2 minutes
• [ ] Campaign pauses automatically outside 9 AM – 9 PM IST window
• [ ] Calling credits are sufficient for full contact list

Troubleshooting Common Voice Broadcasting Issues

Issue 1: Low Answer Rate (Below 30%)

Symptoms: More than 70% of calls show an “Unanswered” status in campaign reports. Answer rate declines progressively as the campaign progresses.

Common Causes: Caller number flagged as spam by Truecaller or other spam-detection apps; calls placed during low-answer periods (1–2 PM lunch, post-7 PM); high calling velocity triggering spam classification on the number.

1. Request Truecaller whitelisting: Navigate to Settings > Support in FreJun and submit a whitelisting request. FreJun assists with Truecaller whitelist submissions. ✓ Expected Result: Answer rates typically improve by 15–25% post-whitelisting.
2. Optimise call timing: For BFSI, schedule between 10 AM–12 PM and 3 PM–6 PM. For EdTech targeting students, 4 PM–7 PM shows consistently higher answer rates. Adjust in Campaign Settings > Schedule.

🛡️ Prevention: Keep calling velocity below 200 calls per hour per number. Additionally, rotate across multiple FreJun virtual numbers for high-volume campaigns to distribute call load and prevent individual numbers from being flagged.

Issue 2: Voice Broadcast Option Not Appearing in Dashboard

Symptoms: No “Voice Broadcast” option visible under the Campaigns menu. Campaign creation only shows manual dial or inbound options.

Common Causes: Auto-Dial add-on not enabled; account is on the Standard Plan rather than the Pro Plan.

1. Navigate to Settings > Billing > Add-Ons and confirm Auto-Dial shows a green “Enabled” badge. If not, click Enable. ✓ Expected Result: Voice Broadcast option appears in the left navigation within 30 seconds.
2. If on Standard Plan, upgrade to Pro Plan from Billing > Subscription. The Pro Plan includes voice broadcast as a pay-as-you-go feature.

Issue 3: Campaign Stops Unexpectedly Mid-Run

Symptoms: Campaign status changes to “Paused” or “Stopped” without manual intervention. Real-time progress bar stops updating mid-campaign.

Common Causes: Calling credit balance depleted; campaign reached the 9:00 PM IST cutoff and was automatically paused by FreJun.

1. Check your credit balance at Billing > Credits and top up by clicking Add Credits. ✓ Expected Result: Campaign resumes automatically within 2 minutes of a successful credit top-up.
2. If stopped due to the 9 PM time cutoff, the campaign resumes automatically the following day at 9:00 AM IST. No manual action is required.

🛡️ Prevention: Set up low-credit alerts in Billing > Notifications to receive email alerts when your credit balance drops below a defined threshold. This prevents unexpected campaign interruptions.

Still stuck? Contact FreJun support: support@frejun.com or use Live Chat directly from within your FreJun dashboard.

Best Practices for Voice Broadcasting Software in India

1. Keep Messages Under 45 Seconds

Messages longer than 45 seconds see a significant drop in completion rates among mobile recipients, particularly in the BFSI and EdTech segments where contacts receive high call volumes throughout the day. State your brand name and purpose in the first 3 seconds. Lead with the key benefit or urgency (for example, “Your EMI is due on 25th April”). Include one clear DTMF call-to-action. Avoid lengthy legal disclaimers, extended pauses, and background music that reduces intelligibility.

2. Always Run TRAI-Compliant Campaigns

Use 140-series numbers for all promotional calls and 1600-series for transactional communications. Enable DND scrubbing before every campaign launch. Schedule all calls strictly between 9 AM and 9 PM IST. Never use standard 10-digit mobile numbers for promotional broadcasts, as this can result in blacklisting and regulatory penalties. FreJun automates all of these compliance requirements by default, so your campaigns stay within legal boundaries without manual intervention.

3. Segment Contacts for Higher Relevance

Create separate campaigns for BFSI, EdTech, and Real Estate audiences rather than sending one generic broadcast to your entire list. Use FreJun’s virtual number segmentation to assign different caller IDs per segment. Segmented BFSI campaigns see 2x higher DTMF press-1 rates compared to unsegmented campaigns, according to FreJun platform data. Moreover, recording messages in regional languages (Hindi, Tamil, Telugu) for each segment further improves engagement.

4. Monitor and Iterate After Every Campaign

Compare answer rates across time slots and message variants after each campaign. Use FreJun analytics to identify top-performing scripts and peak calling hours for your specific audience segment. As a result, you can progressively improve your connect rate, DTMF response rate, and overall campaign ROI with each iteration. See FreJun’s automated calling India guide for data-driven iteration strategies.

How FreJun Compares to Other Voice Broadcasting Software in India

The following table compares FreJun against other voice broadcasting software India businesses commonly evaluate, including Exotel, Knowlarity, MyOperator, and CallHippo.

Feature	FreJun	Exotel	Knowlarity	MyOperator	CallHippo
Voice Broadcast	✓ Pay-as-you-go	✓ Available	✓ Available	✓ Available	⚠ Limited
TRAI Auto-Compliance	✓ Built-in	⚠ Manual setup	⚠ Manual setup	⚠ Manual	⚠ Manual
Truecaller Verification	✓ Included	✗ Not included	✗ Not included	✗ Not included	✗ Not included
CRM Integration	✓ 40+ native	✓ Available	✓ Available	✓ Available	✓ Available
India Base Plan	✓ ₹1,349/user/mo	Custom pricing	Custom pricing	Custom pricing	Custom pricing
AI Call Insights	✓ ₹1/min add-on	✗	⚠ Limited	✗	⚠ Limited
G2 Rating	⭐ 4.9/5	4.4/5	4.2/5	4.5/5	4.3/5
Free Trial	✓ 1 week	✓ Available	✓ Available	✓ Available	✓ Available

Third-party validation: FreJun holds Gartner Digital Markets badges from Capterra, GetApp, and SoftwareAdvice. Rated 4.9/5 on G2 and 4.7/5 on GetApp (75 verified reviews).

In contrast to competitors that require manual TRAI configuration, FreJun’s platform enforces compliance automatically, which is particularly valuable for teams that run high-frequency outbound campaigns in BFSI and EdTech. Furthermore, the included Truecaller verification improves answer rates without additional cost, whereas other platforms do not offer this feature. For a full comparison, see FreJun’s auto dialer software comparison.

Frequently Asked Questions: Voice Broadcasting Software India

How does voice broadcasting software work in India?

Voice broadcasting software automatically dials a contact list and delivers a pre-recorded message to each answered call. FreJun’s India platform adds TRAI-compliant 140-series caller IDs, automated DND scrubbing against the NCPR registry, and Truecaller verification to improve answer rates. As a result, teams can reach thousands of contacts simultaneously without manual dialling.

How long does it take to set up a voice broadcast campaign in India?

Initial setup takes 15–20 minutes, including account creation, add-on activation, message recording, and contact list upload. Repeat campaigns with saved messages and lists take under 5 minutes, since FreJun stores your message library and contact segments for reuse.

Is voice broadcasting legal in India?

Yes, voice broadcasting is legal in India when campaigns comply with TRAI regulations. Promotional calls must use 140-series numbers; transactional calls use 1600-series numbers. Calls to NCPR-registered numbers are prohibited, and all outbound calls must conclude before 9:00 PM IST. FreJun enforces all of these rules automatically by default.

What is the best voice broadcasting software for BFSI in India?

FreJun is the leading choice for BFSI teams in India. It combines built-in TRAI-compliant caller IDs, automated DND scrubbing, call recording for compliance audits, and native CRM integration for EMI reminders, loan follow-ups, and collections. Additionally, Truecaller verification improves answer rates for BFSI audiences who tend to screen unknown numbers. FreJun is rated 4.9/5 on G2 by BFSI users.

How much does voice broadcasting software cost in India?

FreJun Pro Plan costs ₹1,699/user/month. The Auto-Dial add-on required for voice broadcasting costs an additional ₹500/user/month. Voice broadcast calls are billed at pay-as-you-go per-minute rates on top of these subscriptions. Standard Plan users at ₹1,349/user/month do not have access to voice broadcasting.

Can voice broadcasting software support multiple Indian languages?

Yes. FreJun allows you to record or upload messages in Hindi, Tamil, Telugu, Bengali, Kannada, Malayalam, or any regional language. You can assign different messages to different contact segments within the same campaign. As a result, multilingual campaigns typically see significantly higher engagement rates than single-language broadcasts.

Does FreJun voice broadcasting integrate with CRM systems?

Yes. FreJun integrates natively with HubSpot, Zoho CRM, Salesforce, LeadSquared, and 40+ additional CRM platforms. Call outcomes, DTMF responses, and contact dispositions sync automatically to your CRM contact records without manual data entry. For integration setup steps, see FreJun’s autodialer CRM integration guide.

What FreJun plan do I need for voice broadcasting?

You need the FreJun Pro Plan (₹1,699/user/month) plus the Auto-Dial add-on (₹500/user/month). The Standard Plan does not include voice broadcasting capabilities. In addition, your account must have sufficient call credits for the per-minute usage charges that apply during campaigns.

Voice broadcasting not working: how to fix it?

The most common cause is that the Auto-Dial add-on is not enabled. Navigate to Settings > Billing > Add-Ons and confirm Auto-Dial shows a green “Enabled” badge. If not, click Enable and wait 30 seconds for the Voice Broadcast option to appear in the left navigation. If the issue persists, contact FreJun support at support@frejun.com.

What to Do Next

You have successfully set up voice broadcasting software in India using FreJun. To continue optimising your outbound calling strategy, consider these next steps:

1. Review your first campaign analytics and identify your best-performing time slots and message variants.
2. Explore Auto Dialer software for agent-assisted outbound calling alongside your broadcasts.
3. Set up IVR call routing to handle inbound callbacks generated by your DTMF press-1 responses.
4. Review cold calling statistics to benchmark your connect rates against industry averages.
5. Contact support@frejun.com or use Live Chat from within your FreJun dashboard for any setup assistance.

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