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Last updated on April 27th, 2026 at 10:05 pm
Malaysian businesses making international calls to the USA, Canada, and Europe pay up to 90% less when switching from traditional PSTN lines to VoIP (Voice over Internet Protocol) — a technology that routes voice calls over the internet instead of copper telephone networks. Modern communication strategies now depend on VoIP providers in Malaysia to deliver HD call quality, CRM integration, and cloud-based flexibility at a fraction of legacy costs. This guide ranks the 11 best VoIP providers in Malaysia so your team can make the right choice fast.
Quick Answer: The best VoIP providers in Malaysia for international calls are FreJun, TIME DotCom, TM (Telekom Malaysia), RedONE, Maxis, REDtone, EVERWORKS, Digi, Net2Phone, VOIP.MY, and Exabytes. FreJun leads for sales teams with HD call quality, CRM integration, AI-powered analytics, and plans starting at $14.49 per user per month.
The top VoIP providers in Malaysia for international calls combine HD audio, affordable per-minute rates, and CRM integrations — with FreJun rated 4.9/5 on G2 for business calling to the USA, Canada, and Europe.
What is VoIP?
VoIP (Voice over Internet Protocol) is a technology that converts voice into digital data packets and transmits them over the internet, replacing traditional phone lines. For Malaysian businesses, VoIP enables low-cost international calls, virtual numbers, and cloud-based call management without physical hardware.
Table of contents
- What Are the Best VoIP Services in Malaysia for International Calls?
- What Factors Should Businesses Consider When Choosing a VoIP Provider in Malaysia?
- Top 11 VoIP Services in Malaysia
- 1. FreJun
- 2. TIME DotCom
- 3. TM (Telekom Malaysia)
- 4. RedONE
- 5. Maxis
- 6. REDtone
- 7. EVERWORKS
- 8. Digi
- 9. Net2Phone
- 10. VOIP.MY
- 11. Exabytes
- Which Industries Benefit Most from VoIP Services in Malaysia?
- How Do You Choose the Right VoIP Provider in Malaysia?
- Frequently Asked Questions
What Are the Best VoIP Services in Malaysia for International Calls?
FreJun ranks as the top-rated VoIP service in Malaysia for international calls to the USA, Canada, and Europe. It delivers HD call clarity, affordable per-user pricing, CRM integrations, and powerful call automation tools. Additionally, providers like TIME DotCom, TM, and Net2Phone serve businesses that need carrier-grade infrastructure or hosted PBX (Private Branch Exchange) — a private telephone network used within an organisation that connects internal extensions and routes external calls through a shared line. The table below helps you compare all 11 options at a glance.
What Factors Should Businesses Consider When Choosing a VoIP Provider in Malaysia?
Businesses should evaluate call quality, pricing, reliability, customer support, and additional features like call recording, CRM integration, and mobile app access. According to Malaysia’s Communications and Multimedia Commission (MCMC), licensed VoIP operators must meet minimum quality-of-service thresholds — so verifying a provider’s regulatory standing is a critical first step. Furthermore, selecting a provider that balances cost and performance ensures seamless communication with clients in the USA, Canada, and Europe.
Key Evaluation Criteria for Malaysian Businesses
- Call quality: Look for HD voice codecs (G.722 or Opus) and low latency routing via regional data centres
- Pricing transparency: Confirm per-minute international rates and whether plans include a free local number
- CRM integration: Sales teams benefit most from providers that sync call logs directly into HubSpot, Salesforce, or Zoho
- Regulatory compliance: Confirm the provider holds a valid MCMC licence for commercial VoIP services in Malaysia
- Scalability: Choose a platform that adds users and virtual numbers without requiring hardware changes
Top 11 VoIP Providers in Malaysia: Side-by-Side Comparison
The comparison table below summarises pricing, G2 ratings, and standout features for each provider. Use it to shortlist two or three options before reading the detailed profiles.
| Provider | Best For | Starting Price | G2 Rating | Key Features |
|---|---|---|---|---|
| FreJun | Sales & remote teams | From $14.49/user/mo | 4.9/5 ⭐ | AI analytics, CRM integration, call recording |
| TIME DotCom | Enterprise fixed-line calling | Contact for pricing | Not rated | Unlimited fixed-line calls, strong network SLA |
| TM (Telekom Malaysia) | Large enterprises, government | Contact for pricing | Not rated | Unifi Voice plans, national network coverage |
| RedONE | Budget-conscious SMEs | Contact for pricing | Not rated | Call hunting, queuing, conferencing |
| Maxis | Mobile-first businesses | From RM 79/month | Not rated | Global coverage, customisable plans |
| REDtone | B2B international calling | Contact for pricing | Not rated | Business-focused, competitive international rates |
| EVERWORKS | IT-integrated businesses | Contact for pricing | Not rated | Hosted PBX, SIP trunking, IT management |
| Digi | Mobile VoIP with call routing | Contact for pricing | Not rated | Smart call routing, call monitoring, recording |
| Net2Phone | Global SMEs needing hosted PBX | From $23.99/month | 4.5/5 ⭐ | Hosted PBX, SIP trunking, auto-attendants |
| VOIP.MY | Call centres & IVR-heavy teams | Contact for pricing | Not rated | IVR, call recording, number portability |
| Exabytes | Web-hosting clients adding VoIP | Contact for pricing | 4.3/5 ⭐ | SIP trunking, hosted PBX, responsive support |
Quick Recommendations
- Best Overall: FreJun — AI-powered calling, 4.9/5 G2 rating, CRM-ready from $14.49/user/month
- Best for Enterprise Infrastructure: TM (Telekom Malaysia) — national network backbone, Unifi Voice plans
- Best for Budget SMEs: RedONE — Office Voice plans with call queuing and conferencing
- Best for Global Hosted PBX: Net2Phone — international calling plans with auto-attendants from $23.99/month
- Best for IT-Integrated Teams: EVERWORKS — hosted PBX plus IT and data management expertise
1. FreJun
FreJun leads the Malaysian VoIP market for sales-driven businesses that need more than basic calling. FreJun’s platform delivers AI-powered call analytics, automated call logging, and one-click CRM sync — features that traditional telcos simply do not offer. Sales teams using FreJun report measurable improvements in call connect rates and pipeline visibility because every call is automatically transcribed, tagged, and pushed into their CRM without manual data entry.
Why FreJun Stands Out for Malaysian Businesses
FreJun’s SIP (Session Initiation Protocol) — the signalling standard that establishes, manages, and terminates VoIP calls — infrastructure connects Malaysian callers to US, Canadian, and European numbers with sub-150ms latency. Moreover, FreJun’s number masking feature lets outbound callers display a local US or UK number, which increases answer rates significantly when reaching international prospects. According to G2 user reviews, FreJun scores 4.9 out of 5 based on verified business users — the highest rating among all providers in this list.
Key features: AI call analytics, automated call logging, CRM integration (HubSpot, Salesforce, Zoho, Pipedrive), number masking, call recording, virtual international numbers, autodial campaigns, and IVR flow builder.
Pricing: Standard plan begins at $14.49 per user, per month. Professional plan starts at $16.69 per user, per month.
G2 Rating: 4.9 out of 5
2. TIME DotCom
TIME DotCom is one of the leading VoIP providers in Malaysia, well-known for its carrier-grade voice solutions. With TIME Voice Home and TIME Voice Biz plans, businesses benefit from excellent call quality, unlimited calls to fixed lines, and competitive rates for both domestic and international communications. Furthermore, TIME’s strong fibre network infrastructure ensures that businesses experience reliable and efficient VoIP services, strengthening their communication backbone.
Key features: TIME Voice Home and TIME Voice Biz Plans, HD call quality, unlimited calls to fixed lines, competitive international rates, strong fibre network infrastructure, tailored business plans, and high reliability SLA.
Pricing: Contact the TIME DotCom team for pricing details.
G2 Rating: Not rated
3. TM (Telekom Malaysia)
TM is the largest integrated telecommunications provider in Malaysia, offering a wide range of services with a focus on VoIP solutions. Their Unifi Voice plans provide businesses with basic, advanced, and premium packages, catering to diverse needs and budgets. TM’s VoIP services are cost-effective and feature-rich, and they benefit from the support of the nation’s leading telecommunications network, ensuring superior service quality. That said, TM is best suited for large enterprises or government-linked organisations that already use TM’s broadband infrastructure.
Key features: Wide range of Unifi Voice plans, cost-effective pricing tiers, national network coverage, scalable packages, and professional enterprise support.
Pricing: Contact the Telekom Malaysia team for pricing details.
G2 Rating: Not rated
4. RedONE
RedONE targets budget-conscious Malaysian businesses seeking reliable mobile and VoIP services. Their Office Voice plans offer a wide range of options, from single-line services to advanced features like call hunting, queuing, and conferencing. As a result, RedONE’s VoIP services provide a cost-effective solution for SMEs looking to enhance their communication infrastructure without large upfront investment.
Key features: Cost-effective Office Voice plans, call hunting, call queuing, conferencing, scalable line options, and professional support.
Pricing: Contact the RedONE team for pricing details.
G2 Rating: Not rated
5. Maxis
Maxis is a prominent telecommunications provider in Malaysia that offers international calling services, including VoIP solutions for businesses. Their offerings vary by plan, so businesses should contact Maxis directly or visit their website for the most accurate information regarding rates, coverage, and features for international calls to destinations like the USA, Canada, and Europe. Maxis suits mobile-first organisations that want a single provider for both mobile data and voice.
Key features: Global coverage, customisable plans, competitive rates, quality assurance, customer support, advanced features, and scalability.
Pricing: Basic plan starts from RM 79/month.
G2 Rating: Not rated
6. REDtone
REDtone is a telecommunications company in Malaysia that provides VoIP solutions primarily aimed at businesses. Their services target B2B international calling, including calls to the USA, Canada, and Europe. Businesses should contact REDtone directly for the latest information on rates, coverage, and specific features related to international calling. In contrast to consumer-focused providers, REDtone focuses on customisable packages and dedicated account management for corporate clients.
Key features: Business-focused solutions, international coverage, customisable packages, competitive rates, quality assurance, customer support, and advanced features.
Pricing: Contact the REDtone team for pricing details.
G2 Rating: Not rated
7. EVERWORKS
EVERWORKS is a reputable IT services provider that offers VoIP services designed for businesses in Malaysia. Their VoIP plans range from basic voice services to hosted PBX and SIP trunking — a method of delivering telephone services over the internet by connecting a business’s PBX to the public telephone network via SIP. Partnering with EVERWORKS enables businesses to benefit from reduced call costs, improved call quality, and the added advantage of the provider’s expertise in IT and data management.
Key features: Variety of VoIP plans, hosted PBX, SIP trunking, reduced call costs, improved call quality, IT and data management expertise, and professional support.
Pricing: Contact the EVERWORKS team for pricing details.
G2 Rating: Not rated
8. Digi
Digi is a well-known telco brand recognised as one of the top VoIP providers in Malaysia. Its VoIP platform gives businesses access to high-quality voice services, smart call routing, and centralised management capabilities. Additionally, advanced features like call monitoring and recording make Digi an excellent choice for businesses looking to enhance their communication systems and increase team productivity.
Key features: High-quality voice services, intelligent call routing, centralised management, call monitoring, call recording, reliable service, and scalability.
Pricing: Contact the Digi team for pricing details.
G2 Rating: Not rated
9. Net2Phone
Net2Phone is a global leader in VoIP telecommunications, offering a wide range of solutions tailored to the needs of businesses in Malaysia. Their services include hosted PBX, SIP trunking, and international calling plans, with features such as virtual extensions, auto-attendants, and conferencing capabilities. Choosing Net2Phone gives businesses access to extensive industry experience, reliable service, and competitive pricing — making it a strong alternative for teams that need a globally recognised provider.
Key features: Hosted PBX, SIP trunking, international calling plans, virtual extensions, auto-attendants, conferencing capabilities, and competitive pricing.
Pricing: Basic plan starts from $23.99/month.
G2 Rating: 4.5 out of 5
10. VOIP.MY
VOIP.MY is one of the leading VoIP providers in Malaysia, specialising in advanced communication solutions for businesses in the region. Their range of VoIP services includes SIP trunking, hosted PBX, and call centre solutions. With features like IVR (Interactive Voice Response) — an automated phone system that interacts with callers, gathers information, and routes calls to the appropriate agent or department — call recording, and number portability, VOIP.MY serves businesses that need a call-centre-grade platform.
Key features: SIP trunking, hosted PBX, call centre solutions, IVR, call recording, and number portability.
Pricing: Contact the VOIP.MY team for pricing details.
G2 Rating: Not rated
11. Exabytes
Exabytes is well-known for its web hosting and IT services in Malaysia, and it also provides affordable and reliable VoIP services. The company offers SIP trunking, hosted PBX, and call centre solutions, equipping businesses with essential communication tools. With responsive customer support and a wide range of features, Exabytes is a strong competitor in Malaysia’s VoIP market — particularly for businesses that already use Exabytes for hosting and want a single vendor relationship.
Key features: SIP trunking, hosted PBX, call centre solutions, affordability, reliability, responsive customer support, and wide feature range.
Pricing: Contact the Exabytes team for pricing details.
G2 Rating: 4.3 out of 5
Which Industries Benefit Most from VoIP Services in Malaysia?
VoIP technology delivers measurable value across multiple sectors. According to Grand View Research, the global VoIP market reached USD 40.2 billion in 2022 and is projected to grow at 10.2% CAGR through 2030 — driven largely by enterprise adoption in Asia-Pacific markets including Malaysia. The table below maps each industry to its primary VoIP benefit.
| Industry | Key VoIP Benefit |
| E-commerce | Customer support automation and order management |
| IT & Tech | Seamless remote collaboration across time zones |
| Finance | Secure communication with encryption and call recording |
| Healthcare | Telemedicine and appointment scheduling via IVR |
| Education | Online learning support and virtual class coordination |
| Real Estate | Lead follow-up automation and number masking for agents |
How Do You Choose the Right VoIP Provider in Malaysia for International Calls?
Choosing the right VoIP provider in Malaysia comes down to matching your team’s specific calling patterns to a provider’s strengths. For example, a 10-person sales team making 200 outbound calls per day to the USA needs a different solution than a 500-person enterprise routing internal calls across Kuala Lumpur offices.
Step-by-Step Selection Framework
- Define your call volume: Estimate daily outbound and inbound call counts per user to identify whether you need unlimited plans or pay-per-minute rates.
- List your destination countries: Confirm the provider offers competitive per-minute rates to your primary markets — USA, Canada, UK, Germany, or Australia.
- Check CRM compatibility: If your team uses HubSpot, Salesforce, Zoho, or Pipedrive, verify native integration before committing to a provider.
- Request a trial or demo: Test call quality during peak hours from your Malaysian office location before signing a contract.
- Verify MCMC licensing: Confirm the provider holds a valid licence from Malaysia’s Communications and Multimedia Commission for commercial VoIP services.
In our experience deploying VoIP for businesses across Southeast Asia, the most overlooked factor is call routing quality during peak hours. Many providers advertise low per-minute rates but deliver inconsistent audio when Malaysian internet traffic peaks between 8 PM and 11 PM. FreJun routes calls through dedicated SIP infrastructure with automatic failover, which means call quality stays consistent regardless of local network congestion. Additionally, FreJun’s transparent pricing page lets teams calculate exact monthly costs before signing up — no hidden fees or minimum commitments on the Standard plan.
Furthermore, businesses evaluating VoIP providers in Malaysia should request a live call quality test to the USA or Europe before committing. According to ITU-T Recommendation G.114, one-way delay for voice calls should stay below 150ms for acceptable quality — a benchmark that FreJun consistently meets on Malaysia-to-USA routes. Similarly, the IETF RFC 3261 SIP standard defines the protocol that governs how all modern VoIP calls are established, making SIP compliance a non-negotiable requirement when shortlisting providers.
You can sign up for FreJun here or schedule a personalised demo to see how FreJun performs on your specific international calling routes.
Further Reading: 9 Leading VoIP Providers In Bangladesh To Make International Calls
Frequently Asked Questions About VoIP Providers in Malaysia
FreJun leads for high-quality international calls from Malaysia, delivering HD voice via dedicated SIP infrastructure with sub-150ms latency to the USA, Canada, and Europe. Additionally, TIME DotCom and Net2Phone offer carrier-grade call quality for enterprise teams. The key differentiator is whether the provider routes calls through regional data centres rather than shared public internet paths.
FreJun offers the most transparent and affordable pricing for Malaysian businesses calling North America, with Standard plans starting at $14.49 per user per month. This includes call recording, CRM integration, and virtual numbers. For comparison, Net2Phone starts at $23.99 per month but lacks the same depth of sales automation features that FreJun provides out of the box.
Yes, providers like FreJun allow seamless VoIP calling to both landlines and mobile numbers across Europe, including the UK, Germany, France, and the Netherlands. FreJun’s virtual international numbers let Malaysian callers display a local European number, which significantly increases answer rates when reaching European prospects. Similarly, Net2Phone and TIME DotCom support European destinations through their international calling plans.
FreJun stands out for remote teams with automated call logs, CRM integrations, analytics dashboards, and mobile app access. Remote sales teams benefit from FreJun’s autodial campaigns and call transcription features, which eliminate manual note-taking after every international call. For teams that need a globally recognised brand with enterprise support, Net2Phone is a strong alternative worth evaluating.
Cloud-based VoIP solutions like FreJun provide flexible and scalable services ideal for modern business needs. FreJun requires no physical hardware — teams make and receive calls from desktops, mobiles, or softphones using only an internet connection. This means businesses can add new users or international numbers within minutes, without waiting for hardware installation or carrier provisioning delays.
Yes, platforms like FreJun offer number masking, call tracking, and performance insights as standard features. Number masking lets agents display a virtual international number instead of their personal Malaysian number, protecting privacy and improving answer rates. Call tracking dashboards show which campaigns generate the most connected calls, helping sales managers optimise outreach strategies based on real data.
FreJun supports native CRM integration with HubSpot, Salesforce, Zoho, Pipedrive, Freshworks, and Leadsquared. Every call FreJun logs automatically syncs to the connected CRM, including call duration, recording, outcome tags, and transcript. This eliminates manual data entry and ensures sales managers have accurate pipeline data without relying on reps to update records after each international call.
FreJun combines HD call quality, affordable pricing from $14.49 per user per month, and powerful business features including AI analytics, call recording, and CRM integration. Its 4.9/5 G2 rating from verified business users reflects consistent performance on Malaysia-to-USA and Malaysia-to-Europe routes. Furthermore, FreJun’s virtual international numbers let Malaysian businesses present a local number to overseas clients, increasing answer rates and building trust.
FreJun lets you set up virtual international numbers so your overseas clients see a local number when you call, increasing answer rates and building trust. Additionally, FreJun’s call analytics show which international numbers generate the most connected calls, helping teams prioritise high-performing outreach strategies. Businesses in Malaysia using FreJun report faster response times from US and European clients compared to calling from local Malaysian numbers.
FreJun is built for simplicity and business productivity. Teams make or receive calls from desktops, mobiles, or softphones with just an internet connection — no complex hardware required. Setup takes under 30 minutes: create an account, add users, assign virtual numbers, and connect your CRM. FreJun’s onboarding team provides live support during setup to ensure Malaysian businesses go live without technical delays.