Zoho

Overview

FreJun’s Zoho integration keeps your calls, contacts, and CRM activity in sync in real time, so every interaction with a lead or customer is automatically logged for future reference and analysis.

It connects with Zoho CRM, Zoho Bigin, and Zoho Desk – each call is logged with its recording, duration, notes, and call direction directly inside the corresponding lead, contact, or ticket record.

Key Features

• Works across Zoho CRM, Bigin, and Desk – Call logs, recordings, duration, and call type sync automatically into whichever Zoho product your team uses.
• Optional ticket creation in Zoho Desk – Turn on “Create ticket on incoming call” and/or “Create ticket on outgoing call” under FreJun → Settings → Zoho, and a support ticket is created for matching calls, linked to the right customer, with call notes and AI insights synced into the ticket’s Conversations section.
• Clear call direction tracking – Every call is tagged as inbound or outbound using the call_type field (shown as “Direction” in Zoho Desk), so your team always knows who initiated the conversation.
• Recordings and insights where you already work – Play back call recordings, read AI-generated insights, and view transcripts directly inside Zoho CRM, Bigin, or Desk – no separate tool needed.
• Click-to-call on any webpage – The FreJun Chrome Extension adds a Click-to-Call button next to phone numbers on any webpage, including Zoho. Network calling is also supported directly from within Zoho, without relying on the extension.

How to Integrate

Prerequisites

Before proceeding with the integration, ensure that you have the following:

• A Zoho account with CRM access
• A FreJun account
• The FreJun extension installed

Note: This integration is user-level, meaning users must connect and install FreJun from the Zoho Marketplace individually.

Step 1: Create a FreJun Account (If you already have a FreJun account, skip this step.)

• Visit the FreJun website and sign up for an account.
• After registering, you will receive login credentials to access the FreJun dashboard.

Step 2: Authentication Process

• Install FreJun from Zoho Marketplace: Visit the Zoho Marketplace and search for “FreJun.” Click on “Install” and follow the instructions.
• Connect Zoho PhoneBridge: Log in to your FreJun account. Navigate to Settings → Integrations → Zoho PhoneBridge. Click on “Connect Zoho.”
• Authorize the Integration: You will be redirected to the Zoho integration page. Click “Accept” to grant access.

That’s it! After successful installation, you can make calls directly from Zoho, and call logs and recordings will be updated in both your Zoho and FreJun accounts.

Step 3: Chrome Extension

• Follow this link to install the FreJun extension.
• Log in to the extension using your FreJun credentials.
• Once done, a Click-to-Call button will be added next to phone numbers on web pages, including Zoho.
• Use this button to call directly from Zoho without copying and pasting numbers into your dialer.

Integration at a Glance