FOR SUPPORT TEAMS
Call Customers Directly from Your Helpdesk
One-click to dial, zero clicks to log. Every conversation is automatically recorded, transcribed, and analysed the moment your agent hangs up.
Every customer call handled. Every interaction logged.
Answer more customers
Click-to-Call
Click-to-Call
One-click calling from any webpage or CRM. Chrome extension detects phone numbers automatically. Smart Call Routing
Smart Call Routing
Get every call to the right agent. Route inbound calls based on issue type, product expertise, or customer priority level. IVR That Actually Helps
IVR That Actually Helps
Let customers self-categorise their issues. Route routine queries to Tier 1 support and escalate complex cases to senior specialists instantly. Local Numbers Customers Trust
Local Numbers Customers Trust
Increase pick-up rates with local numbers across major global markets. Customers are more likely to answer when the number looks familiar.Connect with more
candidates every day
Stop losing candidate
data in spreadsheets
Stop switching between tickets and call logs
Native CRM Integration
Native CRM Integration
FreJun works with Freshworks, Zoho Desk, Salesforce, HubSpot, and more. Your agents stay focused on one screen while the phone does the work. Automatic Ticket Updates
Automatic Ticket Updates
FreJun automatically logs call duration, recordings, and transcripts directly into the ticket. No manual updates, ever. Missed Call to Ticket
Missed Call to Ticket
Turn after-hours missed calls into actionable tickets automatically. Your team starts every morning with a clear, prioritised queue.Know which agents deliver and which issues repeat
Real-Time Support Dashboards
Real-Time Support Dashboards
Monitor live KPIs like Average Handle Time and First Call Resolution. Identify top performers and coaching opportunities at a glance. AI Call Analysis
AI Call Analysis
Our AI analyses every conversation for sentiment, recurring patterns, and escalation signals, so issues get flagged before they overwhelm your queue. Searchable Transcripts
Searchable Transcripts
Search call transcripts by keyword to review how your best agents handle tough situations. Build a real training library from real conversations.Know which recruiters
perform and why
Connect with more
candidates every day
Keep customers happy after the call ends
WhatsApp Follow-Ups
WhatsApp Follow-Ups
Keep customers informed when a resolution needs more time. Send text updates or next steps via WhatsApp using pre-built message templates. Post-Call Surveys
Post-Call Surveys
Gather feedback while the experience is fresh. Automated post-call surveys help you track customer satisfaction and agent performance over time. Business Hours Routing
Business Hours Routing
Route after-hours calls to the right regional team automatically. Your agents stay focused during working hours.Certified Security Frameworks for Reliable Voice
SOC2 Type 2 Certified
ISO 27001 Certified
GDPR Compliant
Does FreJun work with my existing helpdesk?
Yes. We offer native integrations with Freshworks, Zoho Desk, Salesforce, HubSpot, and more. If you use a custom stack, our APIs make it easy to integrate.
How long is the onboarding process?
Most teams are fully operational within 2 hours. Install the extension, authenticate your helpdesk, and you're ready to go.
Can we port our existing support numbers?
Absolutely. You can port your current numbers within 24 hours or provision new local numbers instantly across major global markets.
How does FreJun support remote or distributed teams?
FreJun is cloud-native. Whether your agents are in a call centre or working from home, every call is tracked, recorded, and synced to your central helpdesk.
Is our data compliant?
We prioritise data security and regional compliance. Call recordings and transcripts are stored securely and adhere to local privacy regulations, including GDPR and SOC2.
Resolve your tickets faster
Give your agents the tools to close every ticket on the first call.