POST CALL SURVEY
Collect Customer Feedback Automatically After Every Call
Know exactly how every customer felt, without follow-up emails or manual data collection.
How it works
Configure once. Collect feedback after every call.
Send the survey during the call
While on a call, the agent clicks “Send Survey” from the dialer. The customer receives the survey instantly without the agent needing to do anything else.
Customer responds via their phone keypad
The customer hears pre-recorded questions through an automated IVR and responds using their keypad. Fast for them, structured data for you.
Responses are captured and logged automatically
Every answer is recorded instantly and available in your Surveys dashboard the moment the survey ends.
Benefits of Post Call Survey
Item Title
One-Click Survey Launch
Agents send the survey with a single click during the call. No extra tools, no manual steps, no disruption to the conversation.
Custom Survey Questions
Build the questions that matter to your business. Customers respond using their phone keypad, fast for them, structured data for you.
Real-Time Response Capture
Every answer is logged instantly. Results are available in your dashboard the moment the survey ends.
CRM-Synced Insights
Survey scores and responses attach to the contact record automatically. Your team sees customer sentiment without switching tabs.
How teams use
Post Call Survey
Support feedback
Capture feedback on every support interaction and spot service gaps before they affect retention.
Sales experience
Measure prospect experience after discovery calls and identify which reps create the best conversations.
Quality assurance
Replace random call sampling with direct customer feedback on every single call automatically. No gaps in coverage.
Agent coaching
Track satisfaction trends and identify agents who consistently score low for targeted coaching plans.
Process improvement
Monitor feedback across teams and campaigns to improve processes and call scripts over time.
Performance reviews
Filter survey results by agent to run fair, data-backed reviews without relying on subjective observation.
Certified Security Frameworks for Reliable Voice
SOC2 Type 2 Certified
ISO 27001 Certified
GDPR Compliant
Explore FreJun Dialer
Voice Broadcast
Send pre-recorded voice messages to large contact lists. Schedule campaigns and track delivery for every contact.
Virtual numbers
Get local or toll-free numbers in 50+ countries to improve answer rates and build trust globally.
Call Analytics
Track call activity, performance, and outcomes in real time with dashboards and downloadable reports.
Auto dialer
Upload lists and automatically dial through them so your team spends more time talking, less time dialing.
Click-to-Call
Connect with any contact in one click from any webpage, CRM, or browser tab. Every call logs automatically.
Al Insights
Get instant summaries, transcripts, and sentiment analysis for every call without listening to recordings.
How does the post call survey work?
During a call, the agent clicks "Send Survey" from the FreJun dialer. The customer receives the survey and responds using their phone keypad through an automated IVR. Every response is captured and logged automatically in the Surveys section.
Can I customize the survey questions?
Yes. You define the questions, response options, and order. Surveys can be tailored per team, campaign, or use case and updated anytime from the dashboard.
Will customers actually complete a phone-based survey?
Phone keypad surveys capture responses while the customer is still engaged on the call. No app downloads, no email follow-ups, no extra steps required from the customer.
Can I filter survey results by agent?
Yes. You can filter survey responses by user from the Responses page. This lets you view feedback specific to a particular agent to analyze individual performance.
Can surveys be sent after inbound calls too?
Yes. Post call surveys can be enabled for both inbound and outbound calls through your virtual number settings.
Set Up Your Survey Questions and Start Collecting Feedback
Turn every call into a data point for improving your team.