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Overview
Sync your FreJun call data directly to Gong.io for advanced conversation intelligence and analytics. The FreJun-Gong integration automatically logs all your calls to Gong, enabling AI-powered insights, coaching opportunities, and performance tracking across your sales and support teams.
Features
- Click-to-call within Gong: All numbers in Gong will have a call icon attached to them. Clicking the icon directly initiates the call (make sure the FreJun chrome extension is installed).
- Automatic Call Sync: All FreJun calls are automatically synced to Gong without any manual intervention.
- Call Recordings: Call recordings from FreJun are uploaded to Gong for AI analysis and review.
- Call Metadata: Essential call details including duration, direction (inbound/outbound), and participant information are synced.
- User Mapping: FreJun users are automatically mapped to their corresponding Gong users for accurate attribution. Make sure the user is using the same email address in FreJun and Gong.
- Per-User Control: Admins can enable or disable Gong sync for individual users in the organization.
Benefits
- Conversation Intelligence: Leverage Gong’s AI to analyze call recordings, identify key moments, and extract actionable insights from every conversation.
- Sales Coaching: Use synced call data in Gong to coach your team, identify best practices, and improve overall performance.
- Centralized Analytics: View all your communication data in Gong’s unified dashboard alongside other integrated tools.
- Compliance & Review: Maintain a complete record of customer interactions for compliance, training, and quality assurance purposes.
- Seamless Workflow: No manual data entry required – calls flow automatically from FreJun to Gong in real-time.
How to Connect FreJun with Gong
- Log in to your FreJun Product account.
- Go to Settings → Integrations.
- Locate Gong from the list of available integrations and click Connect.
- You will be redirected to Gong’s authorization page. Log in with your Gong admin credentials.
- Review the permissions requested and click Allow to authorize FreJun.
6.Once authorization is complete, you will be redirected back to FreJun. The “Connect” button will change to “Disconnect”, indicating the integration is active.
Note: You must have admin privileges in both FreJun and Gong with Technical admin permissions in Gong to set up this integration.
Managing User Sync Settings
After connecting Gong, you can control which users have their calls synced:
- Go to Settings → Integrations in FreJun.
- Click on the Customization icon next to the Gong integration.
- You will see a list of all users in your organization.
- Toggle the sync option ON or OFF for individual users.
- Changes take effect immediately for new calls.
- Please note that users must belong to the same Gong account and use the same email addresses as they do in FreJun.
Note: Only users with Gong sync enabled will have their calls uploaded to Gong.
Links
FAQs
To integrate FreJun with Gong, follow these steps:
- Log in to your FreJun Product account.
- Go to Settings → Integrations.
- Select Gong from the list and click Connect.
- You will be redirected to Gong’s login screen. Log in and authorize access.
- Once the connection is successful, the “Connect” button will change to “Disconnect”, indicating that the integration is active.
Note: Admin privileges are required in both FreJun and Gong to complete the integration.
The following data is synced for each call:
- Call recording (audio file)
- Call direction (inbound/outbound)
- Call duration
- Caller and recipient phone numbers
- Call timestamp
- FreJun user information (mapped to Gong user)
Yes, but call syncing can be controlled at the user level too. After connecting the integration:
- Go to Settings → Integrations
- Click the Customization icon next to Gong
- Enable or disable sync for individual users
Only users with sync enabled will have their calls uploaded to Gong.
Please note that users must belong to the same Gong account and use the same email addresses as they do in FreJun.
Synced calls appear in Gong’s Calls section. You can:
- Search for calls by participant or date
- View call recordings and AI-generated insights
- Access transcripts (if enabled in Gong)
- Review call analytics and metrics
Calls are synced to Gong shortly after they end. The exact time may vary depending on:
- Call recording processing time
- Network conditions
- Gong’s processing queue
Typically, calls appear in Gong within a few seconds of completion.
No, once a call is synced to Gong, it cannot be updated from FreJun. Any additional notes or tags should be added directly in Gong.
No, the integration is one-directional:
- Call data flows from FreJun to Gong only
- Changes made in Gong do not sync back to FreJun
- User mappings are determined during initial setup using their emails.
When you disconnect the integration:
- New calls will no longer sync to Gong
- Previously synced calls remain in Gong (they are not deleted)
- You can reconnect at any time to resume syncing
User mapping is automatic based on email addresses:
- FreJun matches user emails with Gong user emails
- If a match is found, calls are attributed to that Gong user
- If no match is found, the call sync will fail.
Tip: Ensure users have the same email addresses in both FreJun and Gong for accurate attribution.
Yes, you need an active Gong subscription with API access enabled. Contact your Gong account representative if you’re unsure about your plan’s capabilities.
No, the integration only syncs calls made after the integration is connected and enabled for a user. Historical calls cannot be retroactively synced.
FreJun requires the following Gong permissions:
- Upload calls
- Access user information (for user mapping)
- Write call metadata
These permissions are requested during the OAuth authorization process.