Gong

Overview

Sync your FreJun call data directly to Gong.io for advanced conversation intelligence and analytics. The FreJun-Gong integration automatically logs all your calls to Gong, enabling AI-powered insights, coaching opportunities, and performance tracking across your sales and support teams.

Every call flows from FreJun to Gong automatically in real time – including recordings, duration, direction, and participant details – so there’s no manual data entry, and your team gets a complete, centralized record for coaching, compliance, and performance review.

Key Features

• Click-to-call within Gong – Every number in Gong gets a call icon; click it to initiate the call directly (requires the FreJun Chrome Extension).
• Automatic call sync – All FreJun calls are automatically synced to Gong without any manual intervention.
• Call recordings – Recordings from FreJun are uploaded to Gong for AI analysis and review.
• Call metadata – Duration, direction (inbound/outbound), and participant information are synced automatically.
• User mapping – FreJun users are automatically mapped to their corresponding Gong users for accurate attribution, based on matching email addresses.
• Per-user control – Admins can enable or disable Gong sync for individual users in the organization.

How to Integrate

How to Connect FreJun with Gong

• Log in to your FreJun Product account.
• Go to Settings → Integrations.
• Locate Gong from the list of available integrations and click Connect.
• You’ll be redirected to Gong’s authorization page. Log in with your Gong admin credentials.
• Review the permissions requested and click Allow to authorize FreJun.
• Once authorization is complete, you’ll be redirected back to FreJun. The Connect button will change to Disconnect, indicating the integration is active.

Note: You must have admin privileges in both FreJun and Gong, with Technical Admin permissions in Gong, to set up this integration.

Managing User Sync Settings

After connecting Gong, you can control which users have their calls synced:

• Go to Settings → Integrations in FreJun.
• Click on the Customization icon next to the Gong integration.
• You’ll see a list of all users in your organization.
• Toggle the sync option ON or OFF for individual users.

Changes take effect immediately for new calls. Users must belong to the same Gong account and use the same email addresses as they do in FreJun.

Note: Only users with Gong sync enabled will have their calls uploaded to Gong.

Integration at a Glance