Freshworks

Overview

FreJun provides a seamless calling experience integrated directly into the Freshsales Suite (as well as other Freshworks products such as Freshsales and Freshmarketer). It enables users to make calls directly from within the CRM and automatically logs call activity, reducing manual effort and improving data accuracy.

You’ll get real-time caller info as calls come in, complete call history in one place, and the ability to add call reason, outcome, and notes to each interaction – all stored in the contact’s activity timeline. You can also make calls from anywhere using the FreJun Android app, with those calls logged instantly in Freshworks.

Key Features

• Click-to-call from Freshworks – Initiate calls directly from Freshworks with a single click – no switching tabs or dialing manually.
• Automatic call logging – Every call made or received is automatically logged inside Freshworks.
• Call recordings – Access all your call recordings directly within Freshworks, any time you need them.
• Real-time caller info – See who’s calling before you even answer.
• Call insights – Add call reason, call outcome, and notes to each call, stored in the contact’s activity timeline.

How to Integrate

Step 1: Connect Your Freshworks Account

• Log in to your FreJun account.
• Go to Settings → Integrations → Freshworks.
• Click Connect.
• Enter your Freshworks organization URL.
• Complete the OAuth authorization flow to link your account. This is a one-time, organization-wide setup – not something each individual user needs to repeat.

Step 2: Enable Calling from Within Freshsales Suite

• Install the FreJun Chrome Extension.
• Once connected, FreJun will inject a call button next to every contact or lead inside Freshsales Suite.
• Initiate a call directly by clicking the button next to the record.

Step 3: Call Logging and Record Association

After a call is completed, FreJun performs the following:

• Creates a manual call log in Freshsales.
• Syncs the following call details:
  • Call recording (with a shareable link)
  • Call type (inbound or outbound)
  • Call reason, outcome, and tags (if configured)
  • Call transcript (if enabled)
• Associates the call with the appropriate contact, lead, deal, or account.

Note: If the dialed number isn’t associated with any existing lead or contact, FreJun can automatically create a new contact. This feature must be enabled by the FreJun team for your account.

Integration at a Glance