Call Statuses
When retrieving call logs or receiving webhook events, each call includes a status field that indicates the current or final state of the call. This page provides a comprehensive reference for all possible call statuses.
Status Reference
Section titled “Status Reference”| Status | Explanation | Call Direction |
|---|---|---|
call-initiating... | The call is being initiated and has not yet connected. | Inbound / Outbound |
answered | The call was successfully answered by the recipient. | Inbound / Outbound |
not-initiated | The call failed to initiate, typically due to a server issue. This status is rare and should not be relied upon for application logic. | Inbound / Outbound |
ongoing.. | The call is currently active, with both the client and the FreJun user connected. | Inbound / Outbound |
user-busy | The FreJun user associated with the Virtual Number was on another FreJun call. | Inbound |
user-not-available / not-reachable | The client was unable to reach the FreJun user, possibly due to network issues, missing plan license, missing permissions or the user being offline. | Inbound |
user-not-answered | A fallback status for inbound calls when no other valid response is received. For calls initiated via the Initiate VoIP Call API, the client answered, but the FreJun user did not answer the incoming call on their softphone. | Inbound |
blocked | The client’s number has been added to the block list by the FreJun user, preventing the call from connecting. | Inbound |
not-answered | The client did not answer the call, resulting in a missed call. This status also applies to calls initiated via the Initiate VoIP Call API. | Outbound |
DND / DNCR | The dialed number is registered on the Do Not Call Registry (DNCR). This status is specific to UAE regulations. | Outbound |
not_available | A fallback status for outbound calls when no other valid response is received from the carrier. | Outbound |