Call Creator
The creator field in call logs identifies which FreJun user is associated with a particular call. The value of this field depends on how your Virtual Number (VN) is configured and how the call was routed.
Single User
Section titled “Single User”When a single user is assigned to handle inbound calls for a Virtual Number, that user’s email address is automatically set as the creator for all calls to that number.
When a team is configured for a Virtual Number, the creator is determined based on the call routing method:
Simultaneous Ring
Section titled “Simultaneous Ring”With simultaneous ringing, all team members receive the call at the same time. The creator is set to the email address of the user who actually answers the call.
Other Routing Methods
Section titled “Other Routing Methods”For other routing methods such as round-robin or sequential routing, the creator is set to the email address of the user who received the call — regardless of whether they answered it or not.
When calls are routed through an IVR (Interactive Voice Response) menu, the creator is determined as follows:
User Connected
Section titled “User Connected”If the IVR flow eventually connects the caller to a specific FreJun user, that user’s email address becomes the creator.
Team Connected
Section titled “Team Connected”If the IVR routes the call to a team, the creator is determined using the same rules described in the Team section above.