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Top 7 Avaya Alternatives

Avaya is a cloud telephony provider that offers enterprise-grade communication solutions. Through its wide array of communication and collaboration features, Avaya enables companies to manage and route calls between customers and employees. It also enables them to set up conference calls and offers integration facilities with other communication and collaboration tools. Despite its powerful capabilities, Avaya is not a suitable solution for all types of customers. The features offered by Avaya are overkill for most small and medium-sized businesses. Also, there is a lack of transparency when it comes to pricing. Factors like these have encouraged many customers and prospects to find alternatives to Avaya. If you are one of them, then this post is for you as we take you through the top 7 Avaya alternatives available in the market today. 

Best Alternatives to Avaya

Here are the best Avaya alternatives you can consider in 2023 – 

#1 FreJun

FreJun takes the top spot in this list of best Avaya alternatives as it offers almost all the features of Avaya but at a fraction of the cost. FreJun has been carefully designed to help small and medium-sized businesses improve their communication efficiency within a short span. Since FreJun is hosted on the cloud, every user can access the platform from any device of their choice. This makes it very easy to scale up or down depending on demands. 

Key Features – FreJun offers a plethora of advanced call features, such as click-to-call, call forwarding, call recording, virtual numbers, and integration with top CRMs and ATSs, to name a few. 

Pricing – The most basic plan starts at ₹ 1,299.

Pros of FreJun

  • Transparent pricing
  • Unlimited calling options in all the plans
  • Comes with a free trial plan
  • One of the few platforms that offers integration with almost every known CRM today.

Cons of FreJun

The only possible negative of FreJun is the vast number of features that it comes loaded with. It might overwhelm some users, especially those who aren’t used to cloud telephony services before. However, this issue is taken care of through the vast repositories of help documents and video tutorials. 

Ratings

G2 –  4.9 out of 5

#2 CallHippo

The next Avaya alternative on our list is CallHippo which is also a cloud-based virtual phone system that aims to help businesses improve their customer service and communication with clients, employees, and partners. The best thing about CallHippo is that it is quite easy to use and is suitable for businesses of all sizes.

Key Features – Some important features of CallHippo include the ability to set up a professional phone system in minutes, use any device as a business phone, and access to advanced call analytics and reports. 

Pricing – The most basic plan costs ₹ 1,300 per month per user

Pros of CallHippo

  • Very easy to set up and use
  • Very easy to customize based on your precise needs
  • Device agnostic

Cons of CallHippo

  • Many basic functionalities are offered as add-ons for which you need to pay extra from the monthly subscription fee.
  • Many users have raised concerns about the limited customer support offered by CallHippo.

Ratings

G2 – 4.3 out of 5

#3 Dialpad

Dialpad is a business telephony service that comes loaded with powerful phone and messaging capabilities. This Avaya alternative enables your employees to make and receive phone calls and even send and receive messages from any device of their choice, be it their mobile device or computer. With Dialpad, you can set up a virtual phone system that is highly flexible, making it easier for employees to stay connected and be productive.

Key Features – Dialpad offers a range of communication features such as call transcription, call recording, personalized routing, three-way conference, one-click calls, and integrations with popular business tools such as G-Suite and Office 365,

Pricing – The most basic plan costs $15 per user per month

Pros of Dialpad

  • Transparent pricing
  • Free trial plan is available
  • Offers unlimited calls, SMSs, and MMSs even in the most basic plan
  • Easy integration with G Suite and Office 365

Cons of Dialpad

  • Doesn’t offer integrations with most of the top CRMs and ATSs
  • Steep learning curve

Ratings

G2 – 4.4 out of 5

#4 Vonage

Vonage is another leading provider of cloud-based telephony services through its comprehensive platform packed with voice, video, and messaging capabilities. It also offers contact center solutions that can improve efficiency and collaboration. With its flexible, scalable architecture, Vonage is well-suited for organizations in all industries.

Key Features – Some of the notable features of this Avaya alternative include auto-dial, auto logging of calls, call recording, custom dashboard, video and screen sharing, and conversation analyzer.

Pricing – Contact the Vonage team for pricing details

Pros of Vonage

  • Transparent pricing
  • Free trial plan is available
  • Offers unlimited calls, SMSs, and MMSs even in the most basic plan
  • Easy integration with G Suite and Office 365

Cons of Vonage

  • Lack of transparent pricing, especially in the contact center plans
  • Doesn’t support most of the ATSs as well as popular CRMs.

Ratings

G2 – 4.3 out of 5

#5 Avoxi

Avoxi is one of the best Avaya alternatives that helps organizations transform their customer experience, team productivity, and global connection. With over 7000 customers and an established network of local carriers in over 170 countries, Avox lets you expand your voice solutions in an easy, affordable, and hassle-free manner. The platform works on the cloud and lets you reach your customers from your preferred phone system. 

Key Features – Some of the main features offered by Avaya include skills-based routing, live monitoring, queue callback, call coaching, Interactive Voice Response (IVR), and advanced analytics.

Pricing – The most basic plan is available at $19.99 per user per month

Pros of Avoxi

  • Comes loaded with a huge variety of features 
  • Free plan and free trial (for all plans) available
  • Highly secure as it is compliant with most of the well-known security standards
  • Extensive support

Cons of Avoxi

  • Does not offer integration with any ATS platforms
  • Pricier than most of the other platforms on this list

Ratings

G2 – 4.7 out of 5

#6 Sarv

Sarv is an indigenous Avaya alternative that helps you expand your business opportunities without breaking the bank to build a communication infrastructure. Despite being popular for its virtual number solution, Sarv is also a cloud telephony provider. Sarv is a great choice to connect with your customers in a fully-customized way. 

Key Features – Main features of Sarv include a powerful analytics dashboard, virtual numbers, automatic call distributor, skills-based routing, voicemail transcription, auto-dialing, and contact management. 

Pricing – Contact the Sarv team for pricing details.

Pros of Sarv

  • Flat learning curve
  • Their virtual number solution is one of the best in the industry
  • They have an elaborate help section for self-service

Cons of Sarv

  • Despite their claim of being a cloud telephony provider, Sarv lacks most of the features required from a cloud telephony operator
  • It doesn’t integrate with popular CRMs like Zoho and Pipedrive 

Ratings

G2 – 5 out of 5

#7 Ringover

Ringover is a business phone system provider that lets you and your employees stay connected with your customers from any part of the world. You can use the mobile and web app to use Ringover and start a conversation through any of your preferred channels. The platform also comes with an Enterprise plan which lets you customize your solution based on your exact needs.

Key Features – Major features include IVR, smart call routing, CRM file pop-up, advanced call statistics, call recording, custom greetings, and HD video calls, to name a few.

Pricing – The most basic plan costs $19 per user per month.

Pros of Ringover

  • Offers unlimited calls in all the plans
  • You can instantly set up Ringover
  • It can be integrated with most CRMs
  • They offer number porting

Cons of Ringover

  • The basic plan offers very limited features to the users. It might not suffice for most of your cloud telephony needs.
  • Little pricey for the value offered

Ratings

G2 – 4.7 out of 5

Conclusion

As you can see from this post, there are plenty of excellent alternatives to Avaya that you can adopt today. Each of the platforms discussed in this post comes with a unique set of features and benefits. What you choose will purely depend on the specific needs and budget of your organization. 

But if you are looking for a cloud-based, affordable, and comprehensive cloud telephony platform that is loaded with all the necessary features to streamline your communication process, then FreJun is the best choice for you. To know more about FreJun, sign up for a free trial.

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