A telephone number not tied to a specific phone line or physical location, used to make and receive calls via internet-based VoIP systems.
Here’s a more detailed explanation:
What it is:
A virtual phone number allows users to communicate over the internet using VoIP technology, regardless of geographic location. These numbers can be local, toll-free, or international, and are commonly used by businesses to establish a local presence or manage remote teams.
How it works:
A VoIP provider assigns the virtual number and links it to a cloud-based phone system or a user’s device (e.g., softphone, mobile app, desk phone). When a call is placed to that number, it’s routed through the internet to the designated endpoint(s). Outgoing calls made from the linked device display the virtual number as the caller ID. Features like call forwarding, voicemail, IVR, and SMS can be integrated.
Benefits:
- Location flexibility: Users can receive and make calls from anywhere.
- Professional image: Use local or toll-free numbers to build customer trust.
- Cost savings: Reduces the need for physical phone lines and international call charges.
- Business continuity: Calls can be redirected during outages or office closures.
- Customizable call routing: Easily manage where and how calls are answered.
Key components:
- VoIP service provider: Hosts and manages the virtual number.
- Phone system or PBX: Routes calls to appropriate devices or extensions.
- Compatible devices: Softphones, mobile apps, or IP phones.
- Caller ID management: Controls what number is displayed for outbound calls.
Why it’s beneficial:
Virtual phone numbers give businesses a flexible, cost-effective way to expand reach, support remote work, and manage inbound and outbound communications — all without relying on traditional telecom infrastructure.