Call automation for data driven teams | FreJun

October 2022

FAQs on Inbound and Outbound Call Center

Comprehensive Faqs On Inbound And Outbound Call Center

We are living in the age of social media and instant chats. Despite that, the dependence of businesses on call centers is still high. Why? Because even today, customers love to talk to a human agent and get a solution to their problem. It’s the closest experience to interacting face-to-face with the service expert.  Call …

Comprehensive Faqs On Inbound And Outbound Call Center Read More »

IVR for Improving Business Productivity

How IVR Reduces Cost and Gains Productivity for the Business?

The customer service industry is rapidly evolving. New trends, new technologies, and new practices keep cropping up every day. Unless your business follows these trends and adopts these technologies, it will go obsolete. Interestingly, there is one ancient practice that is still relevant today – customers preferring to talk to businesses over the phone.  However, …

How IVR Reduces Cost and Gains Productivity for the Business? Read More »

Ways to Improve Customer Service with IVR

Top 12 Ways To Improve Customer Service With IVR Technology

Customer service is crucial for any business – and the call center that handles these interactions can make or break your brand’s reputation. We all know that online reviews, social media, and word of mouth can be damning to a company’s success. In addition to those, INR technologies are playing a vital role these days! …

Top 12 Ways To Improve Customer Service With IVR Technology Read More »

Facts on Cloud IVR for Call Center

Untold facts on Cloud IVR Using One In Your Call Center

Company XYZ, a small but growing business, had a unique problem. Its call center was unable to handle the surging number of incoming calls to its business numbers. Customers started complaining on social media about their poor experience. Soon sales plummeted, and things started going south.  Luckily, the solution was found on time in the …

Untold facts on Cloud IVR Using One In Your Call Center Read More »

Using Voicebots to Improve Call Center Experience

Voicebot Use Cases to Improve Call Center Experience

With the advent of voicebots, companies can automate and improve their customer experience. Voicebots are AI-powered chatbots that can answer customers’ queries, take orders, provide live support, and more! Check out these top use cases that can make your call center friendlier for you and your customers! Introduction and Background Voicebots are Artificial Intelligence (AI) …

Voicebot Use Cases to Improve Call Center Experience Read More »

All About Voice Bots, Voice Assistants, And IVR

Since times immemorial, businesses have leveraged technology to handle a variety of business functions, right from marketing to human resources.  One particular technology that has stood out in recent times is voice bots. They have helped businesses automate a variety of everyday tasks, which, in turn, has helped employees focus more on business-critical activities.  But …

All About Voice Bots, Voice Assistants, And IVR Read More »