Call automation for data driven teams | FreJun
As a sales manager, you know how difficult it is to track your team’s performance. With your reps making hundreds of calls every day, it becomes a daunting task to listen to all the critical conversations between them and the prospects in the hope of monitoring their best and worst sales conversations. So what’s the …
Call Intelligence: What it is, Features and Benefits Read More »
Most of us would have interacted with an IVR call center in the past. It could have been for booking a service or for enquiring about a particular flight. The convenience offered by an IVR to us is unparallel. We get access to all the information readily without the need to talk to a human …
What is IVR? [Examples, Best Practices, and Benefits] Read More »
Every business requires a robust yet flexible communication system to run its operations. Cloud telephony provides several solutions to boost the business communication process and overcome challenges. A virtual number is one such solution. It connects you seamlessly with all your stakeholders by providing 24/7 connectivity from any remote location. What is a virtual number? …
Why Is A Virtual Number Beneficial For Your Business? Read More »
Let’s begin the post by defining VoIP. VoIP or Voice over Internet Protocol is a modern communication technology that works by converting voice signals into data packets and then transmitting them to the receiver. You can make calls directly from your computer, phone, or any other eligible device. But that’s not the unique thing about VoIP. …
Despite the availability of multiple channels to reach an organization, calling still remains the favorite owing to accessibility and speed. Businesses, on the other hand, are doing everything to meet the high expectations of modern-day customers trying to call their organization. One such measure is adopting call routing. In this post, let’s find out everything about …